We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“ABSOLUTE NIGHTMARE”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Radisson Hotel and Convention Centre
Ranked #16 of 93 Hotels in Edmonton
edmonton
1 review
“ABSOLUTE NIGHTMARE”
Reviewed January 22, 2013

I booked a lounge/banquet room for an event of 90-100 people 4 weeks in advance. The hotel at first tried to charge us $1000 for the night and we ended up signing the contract for around $400. The week of the party comes and they phone and cancel the reservation for seemingly no reason. I am left making 90 phone calls to cancel this event and am receiving nothing short of a crap explanation for it all. I suspect the hotel got an offer for more money on that evening. UNBELIEVABLE lack of professionalism on this managers part. I however, cannot speak for the room quality/service. I am disgusted otherwise.

  • Stayed January 2013, traveled with friends
    • Service
Helpful?
Thank Logan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Manager at Radisson Hotel and Convention Centre, responded to this review, January 23, 2013
Dear guest


Thanks for your review. It was our management decision to cancel your upcoming event in our hotel due to security and safety reason to our guests and staffs.

We did accommodate your party of 40 guests last month in our hotel. However we have received numerous complaints from other guests and our staffs. And we truly disappointed the behavior of your guests toward to other guests and our employees. We do not like mention details on this public website.


Therefore the disrespect that you have shown to other guests and employees, we decided to cancel your future event.


I believe most reviewers from Trip Advisor will understand our management decision. The Security and Safety of our Gusts and staffs are the first priority.


Best Regards,

Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,132 reviews from our community

Traveler rating
    635
    287
    119
    53
    38
See reviews for
241
160
45
553
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Edmonton, Alberta, Canada
1 review
Reviewed January 21, 2013

I am an Edmonton local and pass this hotel every day on my way to work. This past Christmas season I decided to spend a night Edmonton Hotel and Convention Center to see what it was like. The first impression I got when I walked in the doors was that the hotel was wide open and warm. Very conservative. The front staff are very friendly to the point where I would call them my friends on a personal level. The rooms are very big and very inviting. And don't even get me started on the comfort of the beds. Sadly, I was unable to taste any of their food other than the banana split. It was delicious though.

I recommend this hotel to anyone and everyone. And don't be deceived by the location of the hotel. Its whats on the inside that counts :)

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2013

It was my first time in this hotel last weekend, becasue my best friend got married next to this hotel. All of us were surprised about the level of serice.We checked in just right after we finished our work on Friday, both of us were exhausted. I have to say that both receptionists made our day , myself any my wife even spent about 10 minutes chatting with them. We would love to spend longer time to chat with them however I had to get ready for the wedding. The room was so modern and clean, we had a good sleep after a long day. We had breakfast in Saturday morning, WOW, it was more than a contiental breakfast, such as surprise! You dont get that in any other hotels of what we paid for. Upon checking out, we servied by a wonderful reception girl, my wife even spent 5 minutes chatting with her.

I would recommend this hotel to all my families and friends who are travelling to Edmonton. It is good value of your pocket, and superb service!!

Room Tip: stay in their executive room
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, January 28, 2013
Dear Peter S,

Thanks very much for sharing your experience on Trip Advisor. All of our team members are motivated by your kind comment. At Edmonton Hotel and Convention Centre, we are offering best value accommodation to our guests, we offering all our in house guest complimentary breakfast buffet. We are looking forward to seeing again in a very near future.


Best regards,

Ling Jin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mclennan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2013

I am usually in the hotel at least 10 days a month the wonderfull people at the front are always there to greet me by name and with a smile. Eric, rajin and fay are the 3 most memerable they always accomodate me and make me smile they are a great asset to the hotel . the rooms are always clean and tidey great job to the houskeeping staff as well i would highly recommend a stay you will returne again and again thank you everyone and see you soon .

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, January 8, 2013
Dear Mike D,


Thank you for taking the time to share your positive experiences and recognizing our location, the excellent quality of our breakfast and the comfort accommodation. All our team members are motivated by your review, specially Rajni, Faye and Eric who are working on Front Desk.
We look forward to welcoming you back in the very near future and thank you once again for your lovely feedback which is most appreciated.


Best Regards,

Ling Jin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
REGINA BEACH
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 28, 2012

Stayed Dec 17 and 18 2012. Room was clean and comfortable but what really stood out was the staff. From restaurant to service staff to Front Desk everyone was kelpful and cheerful.
This will be my new Edmonton residence when in town

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAO722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, January 8, 2013
Dear Dwight O

Thanks you very much for your kind review on Trip Advisor. We are so glad you enjoyed your stay with us. At Edmonton Hotel and Convention Centre, we are trying hard to make sure our service in high standard and consistency, and we are looking forward to see you more often in our hotel.


Best regards,

Ling Jin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 16, 2012

Stayed here with my family in November. The hotel is a little out of the way...kind of in and industrial area...but about 15 mins drive to Rexall place. With a vehicle it is no big deal at all. But I wouldn't recommend staying here if you don't have a vehicle.
The place looks brand new. The lobby is spacious and nicely decorated and our rooms were a really good size, were clean and comfortable. There is a pool that we saw but did not go in. The breakfast was included with our room and was a hot/continental that was really good. Lots of selection and everything that we needed. It is defiantly more than you normally get with a free breakfast at a hotel!
My only complaint is the fitness center. It is a tiny room with a treadmill, bike, elliptical and a few weights and bowflex thing. The problem is the heat. It was almost unbearable to work out in there...after 25 mins both my mom and I had to leave as we were feeling sick from the heat. Even if they had a fan in there it might help a little.
Other than that this was a great place to stay at a really reasonable price!! I would stay here again on a trip back to Edmonton if I was going to Rexall place for anything.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenna_12Alberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, December 24, 2012
Dear Jenna_12Alberta

Thank you very much for choosing Edmonton Hotel and Convention Centre for your recent stay.

We are most appreciative to you for taking the time to recognize our wonderful accommodation, new lobby and our Hot Breakfast Buffet.
I apologize that the temperature was too hot in our Fitness Centre, and we appreciate your comment. We cannot grow without any customer just like you. While we are under renovation, we will certainly improve air circulation system
We hope to have the pleasure of welcoming you back in the very near future

Best regards,

Ling Jin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 11, 2012

We were in Edmonton for a concert. Very friendly, helpful staff. Clean modern room. We booked a smoking room since hubby smokes, and it smelled fresh, not like stale tobacco. Breakfast is included, and it was great, lots of food, and good quality. It is in an industrial area, but we were cabbing it, so no problem for us. It is accessible to attractions anyway. All in all , we enjoyed our stay, and would book again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22Manager, Front Office Manager at Radisson Hotel and Convention Centre, responded to this review, December 24, 2012
Dear Tracy

Thank you very much for your wonderful review following your recent stay with us.
Thank you for taking the time to share your positive experiences and recognizing our location, the excellent quality of our breakfast and the comfort accommodation.
We look forward to welcoming you back in the very near future and thank you once again for your lovely feedback which is most appreciated.

Best regards,

Ling Jin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Edmonton hotels
Place LaRue
Hampton Inn and Suites by Hilton Edmonton/West
Show Prices
Show Prices
Show Prices
Courtyard Edmonton West
#2 of 93 in Edmonton
660 reviews
Matrix Hotel
#10 of 93 in Edmonton
2,488 reviews
Show Prices
Show Prices
Show Prices

Been to Radisson Hotel and Convention Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Hotel and Convention Centre

Property: Radisson Hotel and Convention Centre
Address: 4520 76 Ave NW, Edmonton, Alberta T6B 0A5, Canada (Formerly Edmonton Hotel & Convention Centre)
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Edmonton
#6 Best Value Hotel in Edmonton
#10 Romantic Hotel in Edmonton
#11 Family Hotel in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel and Convention Centre 3*
Number of rooms: 168
Official Description (provided by the hotel):
The Radisson Hotel and Convention Centre welcomes you and your family to our lovely hotel. We offer 168 guest rooms with king and queen size accommodations. Our friendly staff will go the extra mile to help you on your next visit to Edmonton or Sherwood Park. Our hotel has easy access to all major arteries in Edmonton and Sherwood Park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Expedia, Hotwire, Booking.com, Travelocity, Carlson, TripOnline SA and Cancelon so you can book your Radisson Hotel and Convention Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Edmonton Hotel And Convention Centre
Holiday Inn Edmonton
Edmonton Holiday Inn
Radisson Hotel And Convention Centre Edmonton, Alberta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing