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Edmonton
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Traveler rating
1,405
1,019
585
375
250
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Reviewed 5 weeks ago

I went to sleep under the stars on the car floor it was a little cold so I had to sleep under the car the aroma of exhaust fumes was serenading but sometimes it was so strong I couldn’t get to sleep I woke up in the morning but it was very cold because the car I was sleeping under was gone the constant noise of engines running was kind of annoying but overall it was a great experience

Date of stay: January 2020
Trip type: Traveled solo
Thank jerryfS8959KE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 5 weeks ago

Hello jerryfS8959KE,
If you wish to speak directly feel free to email management at rooms@flh.ca.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

was extremely busy at the water park, no seating ,big line ups. took our kids over a hour to get on the zipline. don't think we would do it again for the price. the hotel was good, clean. and the restaurant and lounge was good.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Voyager779834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 5 weeks ago

Hello Voyager779834,
Thank you for your review and for choosing Fantasyland Hotel! We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel! To check future availability and promotions, feel free to give us a call directly at 1-800-737-3783 and one of our in-house reservations agents will be happy to assist you.

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Reviewed 5 weeks ago

We had a great time staying at the hotel. It’s very convenient to go in and out of the mall. Hotel is clean and staff are friendly. Beds are comfortable. Wished the bathrooms were better lit for getting ready. Hard to apply makeup and do your hair in such dark bathrooms. Other then that - everything was great! Kids loved the pirate theme room and the space room!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tambr0wn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 5 weeks ago

Hello tambr0wn,
Thank you or your review on Fantasyland Hotel. We're so glad to hear you enjoyed your stay with us and thoroughly enjoyed your Pirate and Space rooms! Thank you for pointing out our friendly staff. Our team works hard to provide our guests with only the highest level of guest service. We hope your next stay is just around the corner. If you would like to check future availability or promotions please feel free to call us at 1-800-737-3783.

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Reviewed 5 weeks ago via mobile

We stayed here early January for the weekend to visit family! We only had a basic room but the room was spotlessly clean, the beds were very comfortable and we loved all the little toiletries provided! Would definitely recommended!

Date of stay: January 2020
Trip type: Traveled with family
Thank abig212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 5 weeks ago

Hello abig212,
Thank you for your 5-star rating! We're so glad to hear your recent stay was a great one. As you know, Fantasyland Hotel is located inside of the West Edmonton Mall with indoor access. Our location makes us by far the most convenient choice for travelers interested in spending time at WEM. We hope to see you again soon! To check future availability or promotions, please feel free to give our in-house reservations line a call at 1-800-737-3783.

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Reviewed January 20, 2020

Everything about the hotel is outdated (rooms furnishings thermostat elevators entrance doors) it doesn’t end with items that need to be replaced not repaired.

other than that.

Perfect Getaway location you never have to go outside! Everything you can imagine is surrounding you within a few minutes walk.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rep82020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 5 weeks ago

Hello rep82020,
Thank you for your review and feedback. We are so glad to hear that your overall stay was a good one. We are working to have all room renovated and right now our newest rooms are Space, Pirate, Luxury Princess, and Luxury Space. Our Roman rooms and half of our Polynesian rooms have also been recently renovated. We sure do hope to see you again in the future. To check future availability or promotions, please feel free to give our in-house reservations line a call at 1-800-737-3783.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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