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Chateau Lacombe Hotel
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Reviews (546)
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All reviewsconcierge floorla ronderevolving restaurantview of the rivernorth saskatchewan riverbit dateddowntown areacontinental breakfastrenovated roommain floorunderground parkingyogurtloungelarondevaletrogerscanada
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Reviewed May 10, 2013

This hotel has the potential to be so much better. It's in a good location right in downtown Edmonton, with a stellar view (if you are facing the river and not downtown). I was here only two days/one night for a work conference but I saw enough to know that I would not choose to return, but nor would I be upset if work booked me here again.

The front desk service at check in was barely tolerable. About 25 of us arrived together to check in and although I get that it's stressful to have a bunch of people checking in all of a sudden at one time, it's still your job to attempt some friendliness. The lady checking me in only said "Next" when it was my turn to check in.....no hello, no smile, barely any eye contact. She looked annoyed in fact. I attempted to joke with her about it getting so crazy all of a sudden but she barely acknowledged me. Very awkward.

Anyways, got up to my room and it was what I'd call adequate. The view however, on the 18th floor and overlooking the river was FANTASTIC. Loved it. There was decent closet space and it looked like new wallpaper. I think they've been attempting to update. All the lights in the room were lamps that had to be turned on at the source.....a little annoying but I'm being nitpicky. Bathroom had a hair dryer and a (lighted!) vanity mirror. It was just a big white bathroom, nothing special here. The shower was horrid.....one of the worse shower heads I've encountered in awhile. I normally enjoy a nice long shower but was eager to get out of this one. There was a small coffee pot in the room. My bed was comfortable which is absolutely the most important part of the room for me.

Our banquet servers during the conference were great, in and out, friendly and efficient. I had a nice server in the breakfast room too (they serve you coffee/tea/juice etc). Breakfast assortment was pretty good....waffles, bacon, eggs, sausage, eggs, yogurt, cereal.....the standards. I ate well.

I was expecting more out of Crowne Plaza, not sure why. I was, as another reviewer said, underwhelmed.

Room Tip: Get a river facing room.
  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Chateau Lacombe Hotel, responded to this reviewResponded May 27, 2013

Dear Nina J,

Thank you very much for sharing your experience with us. It is nice to know that you enjoyed the breakfast served during your visit and our location was convenient for you. However, I'd like to apologize that you were inconvenienced upon check in. Please be assured that I have noted your comments and this will be relayed to our staff to that they can further improve on their efforts.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Regards,

Pam G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2018
Google Translation

Stayed: March 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2017
Google Translation

Room Tip: vue sur le fleuve
  • Stayed: December 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2017
Google Translation

Room Tip: Le stanze che guardano verso il fiume
  • Stayed: March 2017, traveled on business
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2017
Google Translation

  • Stayed: November 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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