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“A very nice stay”

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The Fairmont Hotel Macdonald
Ranked #11 of 93 Hotels in Edmonton
Certificate of Excellence
GreenLeadersSilver level
London
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“A very nice stay”
Reviewed December 19, 2013

I stayed at the Fairmont for a business trip and had a very comfortable stay at this hotel. The room was well appointed with a lovely bathroom and comfy bed. The breakfast was excellent, but then it should be as it cost 30 dollars per day. There is a good gym with lots of equipment and a pool, which was great. The staff were friendly and professional throughout. The only downside was the additional obscure taxes the hotel added to the bill every day, which I found strange given that I was already paying 300 dollars per night, which was more than enough.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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966 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Innisfail, Canada
Level Contributor
114 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 16, 2013

I was pretty excited to stay at the Hotel Macdonald and I have to say, I was not disappointed. I was able to check-in quite early with no hassle. The front desk staff were attentive and friendly. The room was spacious, clean, and well-appointed. The mini bar was fully stocked (but not for long!).

I've never slept in a more comfortable bed and the sheets were the softest thing I've ever felt. Seriously. Stay here and just never leave the comfy bed.

The only bad thing was that I couldn't connect to the wireless.

I literally can't wait to stay here again. Is it expensive? Yes. But the value is there. Stay here. If you have a bad time, it's not the hotel, it's you.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TotallyMyRealName
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 16, 2013

My partner and I were there for a Xmas party. The food was very good, but they closed the bar for dinner at 7pm and didn't open it again until 10:20pm. This was awful as many people do not drink wine and couldn't get a drink during dinner. We pleaded with our waiter everytime he came to our table but he continuously refused us. We left shortly thereafter as it was boring and dull and ruined our night. I would never have a wedding or function there. Our hosts paid an all inlcusive price for dinner and drinks per person. The hotel must have made lots of money because they didn't serve any drinks for 3 and a half hours and then a good majority of people left. I won't go back because of this.

  • Stayed December 2013, traveled with friends
    • Value
    • Service
Helpful?
1 Thank Liza S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review, December 19, 2013
Thank you for your comments on your recent outing in one of our conference rooms.

It was pleasing to hear that you enjoyed the food at your event, however disappointed to hear that you did not enjoy the beverage service. In conference/party events we do have to follow the guidance given to us by the planners and I have looked into your event and our team followed the instructions as guided. We will ensure your comments are shared with them for any future events at The Fairmont Hotel Macdonald.

We do hope to welcome you back to The Fairmont Hotel Macdonald in the near future.

Regards,

Garrett Turta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sondalo
Level Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 7, 2013

Service and breakfast owesome with quality of the food outstanding. The room for the price paid was more or less standard with no specific features. You have to pay for the internet and I understand that breakfast at that level cannot be complementary even if, again, the price is very high.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stone651128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review, December 9, 2013
Thank you for reviewing our hotel and for choosing to stay with us.

It was very pleasing to hear that you enjoyed the services and amenities that we offer, however disappointing to hear that you did not find the value in our product. We will review your comments with our product offering to ensure we are in the appropriate ranges.

We do hope to welcome you back to The Fairmont Hotel Macdonald in the near future.

Regards,

Garrett Turta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 7, 2013

Iconic hotel on the ridge in Edmonton, with a wonderful view over the river. Well worth paying the extra for a river view room. The rooms are generous in size, and the beds and bathrooms very comfortable. Staff are friendly and helpful, and in particular I would like to acknowledge the doorman, who couldn't have been nicer in storing our bags and bringing them up to the room. Sorry that I didn't get his name.

Only downer was the breakfast which was fairly ordinary, and a slight disappointment for that standard of hotel. Service was also very slow, and the coffee arrived just as we had to leave.

But all in all a great experience, and definitely worth doing in Edmonton. The Christmas display in the lobby is magical.

Room Tip: Worth booking a room with a river view.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tripper16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review, December 9, 2013
Thank you for choosing to stay with us and for taking the time to post your feedback.

It was very pleasing to hear that you enjoyed your stay with us and I will ensure that we share your feedback with our doorman for his great service. With regards to your breakfast, I will follow up with our Director of Food and Beverage to ensure that our standards are maintained.

We do hope to welcome you back to The Fairmont Hotel Macdonald in the near future.

Regards,

Garrett Turta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 30, 2013

This iconic hotel is among the very best in Canada. Staff is highly trained to deal with all your requests. Rooms are large and spacious and the hotel is kept in perfect condition. There is no element that is not first rate thus you are guaranteed to enjoy your stay at The Hotel Macdonald.
Food is excellent and the price to stay at this hotel a bargain given everything you get. This is for sure the only hotel you want to stay at in Edmonton.

Room Tip: all room are good. No need to fuss about some rooms being better than others.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Farrillr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chilliwack, Canada
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 26, 2013

I stayed at the MacDonald while on business and found it to be a good venue for meetings. Though an older building it was nicely decorated and welcoming. The staff were very helpful. I did need earplugs due to the sound of people in the hallway and because of traffic sounds (sirens, snowplows). Typical of my experience at Fairmont hotels, food was quite pricy.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KKrabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review, November 29, 2013
Thank you for choosing to review our facility after your recent session of meetings.

It was very nice to read that you enjoyed our hotel and found it welcoming. It was disappointing to hear about the noise pollution that you encountered and I will ensure my team looks into possible solutions. With regards to our food and beverage pricing we will ensure that we conduct a local study to ensure that our pricing is in line with the market.

Thank you again for your feedback and we look forward to welcoming you back to The Fairmont Hotel Macdonald in the near future.

Regards,

Garrett Turta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Hotel Macdonald

Property: The Fairmont Hotel Macdonald
Address: 10065 100 St NW, Edmonton, Alberta T5J 0N6, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Edmonton
#2 Green Hotel in Edmonton
#4 Romantic Hotel in Edmonton
#7 Business Hotel in Edmonton
#8 Family Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Hotel Macdonald 4*
Number of rooms: 198
Official Description (provided by the hotel):
Stately Downtown Hotel located 30 km from international airport. ... more   less 
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Also Known As:
Fairmont Hotel Edmonton
Fairmont Hotel Macdonald
Fairmont Edmonton
Edmonton Fairmont
The Fairmont Hotel Macdonald Edmonton, Alberta

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