We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Another Example of Great Customer Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Fairmont Hotel Macdonald
Ranked #11 of 93 Hotels in Edmonton
Certificate of Excellence
GreenLeadersSilver level
Miami, Florida
Level 5 Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Another Example of Great Customer Service”
Reviewed January 16, 2013

This was my first experience staying at a Fairmont Hotel and I was not disappointed having visited others on previous occasions, mainly involved in propping up the local economy by exchanging cash for the local beer on offer. This was a family affair however and after check in and discovering our room was not as per our booking, I enquired with Front Desk. This was met with a smile, an immediate solution which included an upgrade. The location and views are excellent with a range of dining options, all of which come with high level of customer service. It also opposite Ruth Chris's Stakehouse, which I will also be reporting on. I highly recommend the Fairmont Hotel Macdonald. Check out my review of the Fairmont Lake Louise coming soon.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at Fairmont Hotel Macdonald, responded to this review, January 22, 2013
Dear Valued Guest,

Thank you for taking the time to complete your review on the Trip Advisor site. We were very happy to read that your visit with the family was indeed memorable and that the level of service from the team was up to the standard that Fairmont is known for!

Thank you once again for staying with us and we look forward to welcoming you and your family back again in the near future.

Best regards,

Afif Salibi – Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

987 reviews from our community

Traveler rating
    574
    270
    88
    37
    18
See reviews for
186
338
56
295
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
australia
Level 5 Contributor
90 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 15, 2013

The hotel looks stunning overlooking the frozen river. We had a wonderful stay in Edmonton. The staff were extremely courteous and could not do enough to make our stay enjoyable. We had a wonderful room and the New Year's brunch was something else. The ballroom was amazingly decorated and the food absolutely magnificent. The dinners in the Harvest room were magnificent as was the service. All in all an exceptional experience.

Room Tip: Some rooms on the higher levels are a little too warm.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank lucyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
honolulu
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 13, 2013

From check in to check out, I felt truly valued. Love the history and glamor of this beautiful Hotel and the proximity to downtown venues. Valets and bellmen were excellent. Front desk staff very helpful and friendly. Cleaning crew super accomodating. It was Christmas so spa area was a little messy. Lounge staff super nice. Menu limited and expensive. Stunning views of river valley.

Room Tip: Haven't had a bad one.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank margaretm808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 12, 2013

The hotel has great service and the staff were very kind during my stay. Rooms and bed's were comfortable but the room needs some updating for the price paid. The wallpaper in the bathroom were coming off and there were some spots on the carpet. Shower was a little dirty as well and the toilet cover had a hard time staying up. The room just needs to be a little cleaner but I had a soundless sleep and service was top notch at this hotel.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IMTravel95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 6 Contributor
278 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed January 11, 2013

The Mac is the best, it has everything you want during your stay in Edmonton.
Excellent restaurant, great lounge, very pleasant staff, beautifully appointed rooms with everything. A tremendous spa area, neat clean with everything operational, steam room, hot tub, pool, exercise equipment ... it's a great hotel in the heart of downtown Edmonton.

Room Tip: Ask Erin at the front desk.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 281bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 2, 2013

My husband and I stayed here for two nights over New Year's. It is in an excellent location -- close to the downtown New Year's festivities; LRT and bus stops; and, downtown shopping. The employees were polite and friendly. The service (in the restaurants and at the front desk) was a bit slow -- maybe, they were understaffed. The hotel was beautifully appointed -- the Christmas decorations were very pretty. The Confederation Lounge was a very cozy place to enjoy dinner and evening night caps. The pool was the best I've ever used in a hotel -- ten meters long, so, could actually do some lengths. The bed was super comfy and our view was excellent -- kind of wished we'd gone in summer so we could look over the grounds and the river valley. I only have a few complaints: parking was EXPENSIVE; we got charged for internet (again, expensive) even though I'm part of the President's Club; the tv seemed to distort the picture (made the actors look wider;) and, the smoke alarm flashed really brightly. But, overall, a grand stay at a grand hotel.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cutecaroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at Fairmont Hotel Macdonald, responded to this review, January 9, 2013
Dear Valued Guest,

Thank you very much for taking the time to share your feedback on Trip Advisor regarding your recent stay with us was at The Fairmont Hotel Macdonald over the holiday season. Your comments are much appreciated and have been shared with the departments to ensure your concerns are addressed.

At the same time, we are very pleased to see that you have enjoyed some of the various facilities that our hotel has to offer.

We look forward to welcoming you back to the Fairmont Hotel Macdonald in the near future.

Best regards,

Afif Salibi – Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 22, 2012

It's a great hotel, with very friendly staff. I asked for late check out and staff were more than accommodating to meet my request. They have a great breakfast, albeit a bit pricy. I absolutely love the lounge in the lobby, best place to enjoy a drink by the fireplace. Rooms are nice, but could use a bit of a facelift.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maja J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Edmonton hotels
0.6 mi away
Matrix Hotel
Matrix Hotel
#10 of 93 in Edmonton
2,525 reviews
0.1 mi away
Union Bank Inn
Union Bank Inn
#25 of 93 in Edmonton
335 reviews
0.1 mi away
The Westin Edmonton
The Westin Edmonton
#21 of 93 in Edmonton
1,202 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Coast Edmonton Plaza Hotel by APA
1.6 mi away
Metterra Hotel on Whyte
Metterra Hotel on Whyte
#6 of 93 in Edmonton
1,375 reviews
0.2 mi away
Chateau Lacombe Hotel
Chateau Lacombe Hotel
#44 of 93 in Edmonton
479 reviews
Show Prices
Show Prices
Show Prices

Been to Fairmont Hotel Macdonald? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont Hotel Macdonald

Property: Fairmont Hotel Macdonald
Address: 10065 100 St NW, Edmonton, Alberta T5J 0N6, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Edmonton
#2 Green Hotel in Edmonton
#4 Romantic Hotel in Edmonton
#7 Business Hotel in Edmonton
#8 Family Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Hotel Macdonald 4*
Number of rooms: 198
Official Description (provided by the hotel):
Stately Downtown Hotel located 30 km from international airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Orbitz, Fairmont Hotels, Cheap Tickets, Travelocity, TripOnline SA, Hotwire, HotelsforEveryone, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Fairmont Hotel Macdonald reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Hotel Edmonton
Fairmont Edmonton
Edmonton Fairmont
Fairmont Hotel Macdonald Edmonton, Alberta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing