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“Relaxing & Refreshing” 5 of 5 bubbles
Review of The Fairmont Hotel Macdonald

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The Fairmont Hotel Macdonald
Ranked #10 of 93 Hotels in Edmonton
Certificate of Excellence
GreenLeadersSilver level
Crowsnest Pass, Canada
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Relaxing & Refreshing”
5 of 5 bubbles Reviewed December 2, 2012

The Hotel Macdonald located above the river valley provides an amazing view of the city skyline and is a historic marvel. We enjoyed wandering the rooms and taking in the craftmanship that went into the orgingal construction and later renovations of the hotel. The friendly & courteus service coupled with elegant rooms and excellent cuisine creates an atmosphere that is both relaxing & refreshing. Another bonus is the location which is within easy distance of attractions including a stunning art gallery, botanical gardens, concert hall & museum.

Room Tip: Request a river view room
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dimaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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889 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Red Deer, Canada
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed December 2, 2012 via mobile

We decided to come up to Edmonton for a night for my birthday.

The hotel left a great first impression! It is beautiful first of all! We were greeted as soon as we walked in and directed to reception. The check in was quick and pleasant. The girl at te front desk described the amenities to us right away.

Inside the lobby the hotel felt very cozy. They ha a huge "gingerbread" version of the building which was all lit up- it was sooo cute and made it feel like Christmas!


We got room 725, which is AMAZING! it was so cozy. I loved the little "lobby" in our room. Visitors wouldn't be able to see the bed and the tool itself.

The room was a good size and very clean. Need I say I loved the view!!!

The bathroom was large, very clean. The products smell very nice and are actually worth putting in your hair and on your skin, unlike some stuff you get in other places.

The staff was very polite- I appreciated that

We wanted to have dinner at the restaurant downstairs, bR unfortunately they were all booked up. I recommend you make a reso there when you book your room. We looked at the menu and I wanted all of the meals. You can expect to pay near 40 per meal - expected at the level of service and experience you get at the Fairmont.

We had drinks and snacks at the confederation lounge, which was more casual. The wine is about 12-15 per (very decent sized) glass. We had nachos which were the best I have ever eaten!!
Our server was such a nice man. He even brought me a fruit plate with a candle and a "happy birthday" written in chocolate :)

I can't wait to have an excuse to stay here again.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Russian_queen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, December 28, 2012
Dear Valued Guest,

Thank you for taking the time to write a review on Trip Advisor. We truly appreciate the feedback regarding your stay with us at The Fairmont Hotel Macdonald.

On behalf of the team, thank you for all your wonderful words regarding your stay with us.
The great comments on your room with a view, the amenities, the warm ambiance, quality of the food in The Confederation Lounge and the attentive memorable service received from the team.

Thank you for visiting with us and we too look forward to welcoming you back in the near future.

Sincerely,


Connie Jakob -Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

A stay at the Hotel MacDonald is always a grand event. The service is always stellar and the room was clean, comfortable and well decorated. We were greeted right away without any wait and the wait-staff catered to our needs even when Not much more to say other than well done.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

I stayed here for a work conference. The hotel is in a convenient location if you want easy access to downtown or to transit. This means that parking is not included so you'll need to add $28 a day to the cost of the room if you have a car, but you don't necessarily need one if you are coming in from the airport and staying downtown. The room I had was larger than I expected given that the hotel is a heritage hotel, but I had a wonderful view of the bus station. The bed was comfortable and it was quiet - I didn't really hear noise outside the room. My only real complaint is that the shower didn't have great pressure and it was not hot even when it was turned as hot as it would go. I didn't eat in a restaurant, but we had catered meetings and the catering and meeting spaces were fantastic.
I would stay again, but I don't know that I would pay Fairmont pricing if I were not travelling on business.

Room Tip: Try to get a room with a view of the river valley.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tanya E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 20, 2012
Dear Valued Guest,

Thank you for taking the time to write a review and share your experience on Trip Advisor.

We have well noted your remarks regarding the shower pressure and water temperature and this has been worked on and rectified accordingly. We apologize for any inconveniences you may have faced.

Thank you for choosing The Fairmont Hotel Macdonald and we look forward to welcoming you back in the near future.

Best regards,

Afif Salibi
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
98 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
4 of 5 bubbles Reviewed November 15, 2012

Beautiful historic hotel in downtown Edmonton very close to everything. The lobby and the public rooms are restored and look fabulous. When I checked in I thought to myself this is going to be a very nice luxurious hotel to stay in. Service was top notch everywhere but check in which was ok but not what I expect from the Fairmont. Food was very good and the lounge was a very inviting space with live music in the evenings and very good but very limited menu.

The surprise came when I opened the door top my hotel room, the room was not large for sure but the bathroom was pathetic and the tub was chipped in many places, the bathroom was dark and small....come on the Fairmont is better than this! This is a 4* hotel and not up to the Fairmont name when it comes to the guest rooms so be aware of what to expect.

At the end of the day probably still one of the better hotels in Edmonton just ton't compare to other Fairmonts and you will be fine.

Room Tip: Sorry I don't have any tips on how to get a good room at this hotel
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Moduline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 16, 2012
Dear Valued Guest,

Thank you for taking the time to provide your feedback regarding our hotel.

We were certainly disappointed to read that your stay was not up to your expectations, especially with your check-in experience and the quality of the bathroom in your guestroom.

Please know that your experience has been shared with the departments involved and will be taken into consideration in the care and upkeep of our castle on the hill.

At the same time, we were glad to see that service received from our colleagues overall was top notch, which is a great testimony of us offering our renowned Fairmont luxury service to all our guests.

We look forward to welcoming you back again soon.


Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sechelt
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed November 13, 2012

We are President Club members and very much enjoy staying at the Fairmont Hotels. One can always rely on the most important feature when staying anywhere and that is consistency. From the moment we walked through the front door we knew we were again in for a delightful stay. There were no line ups as we checked in at the front desk even though the hotel was super busy looking after several birthday celebrations along with a very large wedding.
After several stays in other Fairmont locations we were eligible for the suite upgrade free option that is offered for club members. Let me tell you we were not disappointed, the suite was super spacious with everything one could ever hope for in a first class hotel. We had just spent 5 hours travelling in our car and arrived at the hotel totally exhausted. When our bodies hit that soft bed with the mattress that just encloses itself around you we knew we were in for another comfortable stay. We always sleep with the windows open for fresh air and could not help but notice that the local pigeons very much enjoy sitting on the window ledge keeping warm as they peer in, creating a feeling of being home watching birds in your own back yard.
Everything in this hotel is absolutely done to perfection in every respect. The service, the fold down in the evening combined with the little pieces of chocolate is divine. Somehow it all makes the wine just taste so much better. The in house restaurant has food to die for and add that to the service one receives, one is truly spoiled in every respect.
If you ever want to go somewhere to celebrate an evening far beyond your imagination go stay at this first class five star hotel. Congratulations to all of the serving staff, room cleaners and managers, a job well done.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Herb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 15, 2012
Dear Valued Guest,

We have reviewed your comments regarding your recent stay with us at The Fairmont Hotel
Macdonald.

On behalf of the team, thank you for all your wonderful words regarding your arrival experience,
your room with a view, the amenities, the quality of The Harvest Room Restaurant and the attentive and very memorable service received from the team.

Thank you for visiting with us and we look forward to welcoming you back in the near future.

Sincerely,


Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed November 5, 2012

In general the hotel is very traditional and a nice looking building overlooking the scenic river valley. Service was good, the usual Fairmont level but the room was, well not very nice. It was a room that I would expect at a Super 8 level and not a Fairmont. Very disappointing to see a room not renovated in years... and a bathroom with a chipped tub and decades old peeling wallpaper! YUK!
Finally, before management send out a standard comment... please take an actual shower in room 434. Shower had no pressure, extremely slow to heat up and then scalds and then you turn it down only to strart the process again. Overall the room was worth half the price paid not even including the "upgrade"!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CDN-Traveller1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Guest Relations Manager at The Fairmont Hotel Macdonald, responded to this review, November 14, 2012
Dear Valued Guest,

I reviewed your comments regarding your recent stay with us at The Fairmont Hotel Macdonald. On behalf of the team, our apologies for the challenges you experienced with your room and know that they are being addressed with the Departments involved.

As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. I would be happy to discuss these challenges with you personally. Please feel free to contact me directly at hotelmacdonald@fairmont.com.

Thank you for your business and we look forward to welcoming you back in the near future.

Sincerely,

Connie Jakob
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Hotel Macdonald

Property: The Fairmont Hotel Macdonald
Address: 10065 100 St NW, Edmonton, Alberta T5J 0N6, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Edmonton
#1 Luxury Hotel in Edmonton
#4 Romantic Hotel in Edmonton
#7 Business Hotel in Edmonton
#8 Family Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Hotel Macdonald 4*
Number of rooms: 198
Official Description (provided by the hotel):
Stately Downtown Hotel located 30 km from international airport. ... more   less 
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Also Known As:
Fairmont Hotel Edmonton
Fairmont Hotel Macdonald
Fairmont Edmonton
Edmonton Fairmont
The Fairmont Hotel Macdonald Edmonton, Alberta

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