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“Execellent service”

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Wingate by Wyndham Edmonton West
Ranked #29 of 93 Hotels in Edmonton
Reviewed November 11, 2011

This Wingatte Hotel has services that are second to none. Location and the rooms were great. Will be staying again in the near future.

  • Stayed: November 2011, traveled on business
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Thank OneJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded November 27, 2011

Looking forward to your return!! Agreed... great location, our guests really love the oversized rooms as you mention. See you soon!

Jim Wirun GM

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873 - 879 of 958 reviews

Reviewed November 6, 2011

Quiet, clean and comfortable large room. About a 20 min walk to west edmonton mall and about a $10 cab ride back.

  • Stayed: October 2011, traveled with family
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Thank bjp2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded November 27, 2011

Thank you to YELLOWKNIFE !! We are pleased you found us to be both clean and comfortable.. it is important that we meet that standard at a minimum while striving to stay #1 to so many in Westend Edmonton.

Jim Wirun GM

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Reviewed October 29, 2011

i am a road warrior living in hotels 10 months out of the year across Canada and the US. That being said I consider myself a hotel expert. My 8 night stay at the Wingate was excellent for the following reasons: 1) Spacious rooms with modern decor. 2) Very good location for my business; two min drive to west Edmonton mall and only 15min drive to the airport. 3) Very friendly staff at all levels. 4) Great breakfast that goes until 10am on week-days and 11am on the week-end (a lot of hotels shut off their breakfast at 9am seven days a week). 5)my room and hotel in general was very clean. 6) flat screen tv (who wants to watch an old tv anymore). 7) Fitness room had modern equipment where everything worked. 8) My king bed was extremely comfortable. 9) Business center was good and met all my needs. 10) Hot tub was great at the end of a long work day.
Overall the Wingate was perfect for my business trip and the kids at the hotel looked like they were having a good time on the water slide

  • Stayed: October 2011, traveled on business
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1  Thank scott m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded November 27, 2011

Thank you "Scott" for this stellar review from obviously a very seasoned traveller. We appreciate that we not just met but exceeded your expecations in so many areas of the hotel. It will be my sincere pleasure to share your comments with so many dedicated professional associates that work hard every day to achieve this kind of result.

Again, a sincere thanks from all of us!!

Jim Wirun GM

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Reviewed October 22, 2011

We stayed one night at the Wingate and thankfully it wasn't any more... This hotel should have never made the top 20?of Edmonton hotels. The pool was freezing, so cold we didn't even go in judging from the discomfort of other guests. All night we heard running in the hallways, laughing, and sounds like furniture moving from the room below. The walls were paper thin and you can hear any little sound but the hotel in general was party central. Beds are uncomfortable - hard as a rock and we could feel the springs. There was a hole in the bathroom wall, the tub appeared to be painted with half the paint scratched off, and a large one inch gap between the door and the floor didn't help the noise issues. We will never make the mistake again of staying here again.

  • Stayed: October 2011, traveled with family
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Thank OccasionalTraveler-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded November 27, 2011

We sincerely apologize for any inconvenience you experienced while a guest at the hotel. I can assure you that the issues you mention are not the standard for our hotel. We take pride in delivering quality service which is evidenced in the majority of our reviews. The comments you made are being investigated and corrected to ensure we exceed expectations of each and every customer we serve during future visits.

Jim Wirun GM

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Reviewed October 17, 2011

Average hotel. Decent breakfast. Cold and small poOl. Hot tub needs an over haul chunks of the rough coating on floor we missing. Sand filled the bottom of the hot tub. You still used the hot tub cause you are so cold you have too. Slide was fun and kids enjoyed it. Our room appeared to be an average hotel room with 2 beds. On inspection our tub was dirty and housekeeping came an cleaned it right away but that should never happen. Our room needs a good scrub. While the decor is average it is dirty. The shower curtain had stains on it. The ligh switches all need to be washed. The door in the bathroom was dirty and the tile in the bathroom all had mold and mildew in the grout This could be a hotel I would come back too but not until major improvements are made in there houskeeping.

  • Stayed: October 2011
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Thank Travelingfamily76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded November 27, 2011

Thank you very much for sharing your thoughts on our hotels product and service, I can assure you that your comments will be shared throughout the entire team of managers and associates. In reference to the pool and hot tub we are pleased to advise that this area is undergoing a renovation at this time. We pride ourselves in delivering quality recognizing that this was an area in need of improvements. We appreciate your feedback and will continue to work to exceed the expectations of all our guests....all the time!!

Jim Wirun GM

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Reviewed September 15, 2011

Staff was very friendly upon arrival and throughout our 4 day stay. The room was clean and spacious enough for the two of us. We were thankful for the bar fridge and microwave; which, we used on a daily basis. I used the weight room daily and it was adequate enough to get a good workout done - it had the basics for both cardio and weights. The pool and hot-tub were fine; however, I was saddened by the fact that the waterslide was not working during our stay. What can you do, things break-down and the sign on the pool entrance indicated that it was a temporary thing. The breakfast was good and there was lots to choose from: eggs, bacon, sausage, bagels, waffles, yogurt, cereals, a variety of juices, coffee, teas, and fruit. We primarily stayed as tourists to view the West Edmonton Mall which was only a 7 minute drive from the hotel. There are plenty of restaurants and stores (Walmart, etc.) near the hotel. We wouldn't hesistate to return to this hotel if we ever visit Edmonton again.

  • Stayed: September 2011, traveled as a couple
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1  Thank firefightra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded September 17, 2011

Thank you very much for taking the time to post a review, your kind words are sincerely appreciated. We take pride in delivering the best service possible and we feel our associates are amongst the best in the industry. I will ensure that your positive comments speaking to the friendliness of the staff is shared amongst them.

In reference the the waterslide not being available, we anticipate that the necessary repairs wil be completed within a week and open no later than September 23rd. Your understanding in regards to this issue is very much appreciated.

Thank you again for the positive review and we look forward to being of serviuce to you again in the near future.

Yours in Hospitality
Jim Wirun CHA
General Manager

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Reviewed August 25, 2011

I was on a business trip, but my daughter in law and two young grandchildren tagged along to keep me company. Although we arrived early the desk clerk made sure our room was ready within an hour, including a very clean playpen and bedding for the baby. That was just the first example of the excellent, cheerful service we recieved. The room was clean, comfortable and had everything we needed. The complimentary Continental breakfast was generous and very good. As well as the usual cereal and toast there was bacon, sausage, egg, yogurt, fruit and a waffle maker. For children the main attraction has to be the better-than-I-expected-in-a-hotel water slide. Parking was free and there is a resturant just across the lot. The location is good, except for the fact it is on a one way street. It is just a short drive to West Edmonton Mall. I would not hesitate to return, alone or with my family.

  • Stayed: August 2011, traveled on business
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Thank Atlas53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded September 5, 2011

Thank you very much for your kind review of our hotel and services. We are very pleased that we exceeded your expectations and that you will be a returning customer. We do pride ourselves in our hotel cleanliness as well as the quality of the sevices provided, i.e indoor waterpark, fitness centre, business centre, and of course the complimentary deluxe hot breakfast.

Lastly, thank you for the comments on our friendly and cheerful associates - these individuals take great pride in providing the very best in hospitality - I will be sure to share your comments with them.

Sincerely,

Jim Wirun CHA
General Manager

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Additional Information about Wingate by Wyndham Edmonton West

Address: 18220 100 Ave NW, Edmonton, Alberta T5S 2V2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Edmonton
#16 Family Hotel in Edmonton
#23 Business Hotel in Edmonton
Price Range: $112 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wingate by Wyndham Edmonton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Located minutes from the West Edmonton Mall, Wingate Inn Edmonton West offers 105 guestrooms and suites. Renovated in 2010, guest amenities include an indoor waterpark featuring a pool, hot tub, waterslide, mushroom and fitness centre. For the business traveller we have a 24/7 business centre, free wireless internet, large writing desk in all rooms, and catered meeting rooms. All guests receive free parking, in-room safe, microwave and fridge, as well as a FREE deluxe hot breakfast for each night of their stay. Relax, it's included. ... more   less 
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Also Known As:
Wingate By Wyndham Edmonton West Hotel Edmonton
Edmonton Wyndham
Wingate By Wyndham Edmonton West Alberta

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