My family had stayed early March and came home with SCABIES!! So traumatic what we had to go through. We even complained when we were there that the sheets were not changed and their reply was the power was out that day. Did not realize you needed power to empty out the garbage, change the sheets and replace dirty towels with clean towels. The couch was stinky (I somehow doubt now the couches have EVER been steamcleaned). When I called the front desk to complain (family doctor advised to complain to the hotel), I was asked when I stayed there and then after listening to my complaint, I was told that there was no way I could prove that our family got scabies from their hotel!!! Well, we sure were NOT scratching before we got there and within days of going home we were all scratching! Horrific experience to say the least. The place has gone downhill since it first opened. I bet they don't clean the top cover of the bed or steam clean any carpets. So disgusted.
- Official Description (provided by the hotel):
- Conveniently located within close proximity to Edmonton's downtown core, the Chateau Nova Kingsway provides a welcoming setting for whatever your travel entails. Enjoy our range of amenities from our Nova Restaurant & Lounge to our fitness centre, while enjoying a good great nights' sleep in our rooms or suites. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, TravelClick, Expedia, Hotels.com, HotelsforEveryone and TripOnline SA so you can book your Chateau Nova Kingsway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chateau Nova Hotel And Suites
- Chateau Nova Hotel Edmonton
- Chateau Nova Kingsway Edmonton, Alberta