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“Worst service in Calgary”

Odyssey Pizza & Steakhouse
Ranked #745 of 3,625 Restaurants in Calgary
Cuisines: Pizza, Steakhouse
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Restaurant details
Dining options: Delivery, Reservations
Neighborhood: Southwest Calgary
Description: Now Under NEW Ownership with Chef Rich Lamarche. We Deliver, you can order Take-Out or dine in! We have a small family restaurant as well as a little sports lounge for 18+. A full Gourmet Pizza Menu, as well as Pasta, Alberta AAA beef and more
Reviewed May 11, 2012

Useless waiting staff. Ordered a meal for delivery and wait 1h30m for it to arrive only to be told it was delivered. To who? Certainly not me. Completely incapable and unwilling to assist a customer of over 7 years. Avoid like the plague. The food isn't good enough to warrant this level of terrible service when there's much better options out there.

1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (62)
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51 - 55 of 62 reviews

Reviewed May 5, 2012

Went to Odyssey today after being away for a number of months, sadly it has changed hands. The service was poor and the food (Lasagna & Pizza) just didn't have the taste. It was similar but not the same, high quality.

Lets not even get into the poor service and disorganized kitchen.

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4  Thank superchiklit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

New owners...and many are squaking. Pizza is still great...service is great...same staff!

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Thank altamoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2012

Our family has been going to Odyssey for years, we knew the previous owner by name, she always came out to greet us and talk about our family and her's. It was our Tuesday night treat to go have pizza or lasagna.
Unfortunately new owners have taken over and after the encounter we had with her last night we will never return. We called to order lasagna for everyone forgetting that a family member recently became a vegetarian, when we called to change our order they refused and said that we had to get the lasagna we ordered. We apologized for our silly error in ordering the dish in the first place but tried to explain that surely someone else will order the lasagna we now don't need and it wouldn't go to waste. They refused to change our order so we told them we'd be cancelling our entire order then. Then the bag had the audacity to ask for our address "so that if you call and ask for a delivery in the future we won't deliver to you" we assured them that we won't ever be ordering anything for pick up or delivery from there ever again so it won't be a problem.
Is it really worth the cost of an entire order just to change one dish? Is that your idea of customer service? This new owner should be ashamed of herself for what she is doing to such a wonderful restaurant that the previous owner worked so hard to create.

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2  Thank LisaG1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2011

We came here for dinner one evening with our family. Hadn't been here since September and we noticed a difference in the food served . I wonder if they may have new owners ? A couple of us ordered the pizza and it was great - as always! Crispy and gooey with lots of cheese! I normally offer the lasagna here but thought I would go for the Greek chicken slouvaki entree. I was a bit disappointed that it didn't come with lemon potatoes but rice instead. I found the chicken on the skewer was bland, the side salad on the plate was rather boring since it was chopped lettuce with some tomatoes, onion, feta cheese and seemed like bottled dressing on it. The rice tasted like instant rice and rather bland as well. A friend also ate this same dish and couldn't finish eating her meal. I found it disappointing and probably won't order this here again. Maybe I will come back one more time to see if the lasagna has changed or not - hopefully that whoever makes he pizza also makes the lasagna as well. If it is not good - I will probably not come back here again.

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1  Thank Wishbones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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