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Sandman Hotel & Suites Calgary West
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Reviews (236)
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All reviewscanada olympic parkthe trans canada highwayking suitefront desk clerkwould stay here againpleasant staygreat roombeds were comfortablestarbucks
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Reviewed October 13, 2010

My husband and myself always stay at this hotel when in Calgary (at least 3 -4 times a year) unless I have to be at the airport. Staff are always wonderful and they always want to cuddle my dog, who loves the attention. The Denny's restaurant attached is actually pretty good for being a Denny's and room service has always been very fast when we use it.
We usually get a suite but they upgraded us once to a King Suite because they found out we were there for a funeral and they remembered us from previous occasions. That was really nice of them. The only thing I don't like are the vessel sinks in the bathrooms because water splashes everywhere and sometimes I can't get the heat turned down in some of the rooms.

  • Stayed: April 2010, traveled on business
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1  Thank Bonnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this reviewResponded October 26, 2010

Thank you for taking the time to let us know about your stay. We Look forward to having you stay with us again on your next visit to Calgary.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2010

The hotel was clean and kept up, however, we booked months in advance to get two rooms side by side and when we arrived we were given rooms on two different floors. When asked about getting rooms together we were told the hotel was full however the parking lot was completly empty with the exception of 5 or 6 cars. Our rooms were clean but were VERY noisy as we were put beside the stairs which we got over half of our room completely cut off due to the stair well cutting off part of our room. This would have been ok had we been given a discount but were charged the same as a full size room. Also the noise was unbearable, anytime someone walked on the floor above us we could here every-step as well as the people talking right next to us. They also advertise free wi fi however if it actually worked this would be a pirk however it never worked and the front desk told us that they were just having some problems but when I looked at other reviews I do not think this was the first time. We spent two nights and never got any wifi.

I DO NOT Recomend this hotel as you pay a lot for nothing. Go stay where you get what you actually are asking for and promissed. Not to mention you are way outside of Calgary.

  • Stayed: October 2010, traveled with family
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1  Thank bkobley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_calwest, General Manager at Sandman Hotel & Suites Calgary West, responded to this reviewResponded October 26, 2010

Thank you taking the time for this review, we appreciate all feedback.

As per your comment on room assignments, this is on request only as we are unable to guarantee due to the reason that guests in the hotel can change their stays patterns sometimes with very short notice. We do however do our best to accommodate all requests.

Regarding the comment about the stairs cutting the rooms, I am unclear on this as both our stairwells are enclosed on the end of the hallways and do not protrude the rooms.

Wi Fi issue has been addressed with required upgrading.

We look forward to having you stay with us again

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Reviewed August 27, 2010

Staff were friendly, courteous and helpful. Rooms were clean and comfortable. The kids had a great time in the pool. We enjoyed our stay and will definately return!

  • Stayed: July 2010, traveled with family
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1  Thank KerriM68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2010

Staff including front desk, housekeeping, and restaurant were very friendly and helpful. A nice clean hotel.

  • Stayed: August 2010, traveled as a couple
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1  Thank BcLouie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2010

OK experience, location met our needs for a wedding. Decent hotel with fair rates, very small Suite rooms and very hard beds & pillows. Not a big deal for 2 nts.
For a relatively new hotel, carpets had some stains, cleaning staff did not replenish room coffee. We are diligent about being clean hotel guests to make staff life easier.

- Suites have Microwave, sink, dishes, soap & bar fridge.
- Nice to see that pets are allowed (nominal fee) on Main Floor, no grass nearby.
- Free coffee is available in lobby with flavoured syrups
- Pool area and hot tub looked OK - functional but institutional.
- 24 hr Denny's attached is OK in a pinch.
- Must have room key to use elevator - good security idea, bit of a problem as a magnet decoded our keys.

  • Stayed: July 2010, traveled as a couple
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1  Thank Straight_Forward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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