We arrived at the hotel and were given the keys to our "non smoking" family Suite ~ opened the door and the air reeked of smoke ~ my cousin phoned down to the front desk and my sister sat down on the bed in the front room which rolled forward and she almost ended up on the floor ~ there must have been a leg missing or something. The bed spreads wee stained and the rooms tiny and cramped. We were asked to come down to the desk and there were n more suites left so we had to book 2 separate rooms at an added cost of course. These new rooms were fine with no smoke odour. THere were stains on one of the spreads in one of the rooms
The next day when we came back to the room and one of the keys didn't work. From the other room I called the desk and had to go down to the desk to get new keys instead of them bringing the new key up to the second floor for me. When I got to the desk I was asked for picture ID which they hadn't told me ~ luckily I had my purse with me!! I would not have been a happy camper to have had to go back upstairs to get my ID.
I am not usually a woman who is hard to please and part of my dismay at the evens in this hotel may have been because we were in Calgary to attend a memorial service however i do expect clean bedspreads and a non smoking room that does not smell of smoke
- Official Description (provided by the hotel):
- Located across the world-class Canada Olympic Park, along the Trans-Canada Highway, and only a short drive from downtown Calgary, Sandman Hotel Calgary West is the perfect choice whether travelling on business or pleasure. ... more less
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- Also Known As:
- Sandman Hotel And Suites Calgary West
- Sandman Hotel Calgary West