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“Best Customer Service Ever”

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Staybridge Suites Calgary Airport
Ranked #52 of 109 Hotels in Calgary
Certificate of Excellence
cranbrook, bc, canada
Level 6 Contributor
113 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Best Customer Service Ever”
Reviewed February 26, 2014

Was checked in by one the best front desk people I have ever encountered in my years of travelling. Well trained, but also had that inner drive to exceed in her position. Location is perfect, close to main roads and attractions. Breakfast was hot and delicious. Hot tub and pool area were clean and well maintained. Bed was a bit soft for my liking, but my nephew and his girlfriend liked them.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rival10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this review, February 27, 2014
Hello our Staybride Family,

Thank you so much for your fantastic review. We are genuinely happy that you had a unique and fantastic experience here at the Staybridge Suites Calgary Airport. We are especially proud that our staff was able to make such a great impression on your stay here. We would absolutely love to have you back as our guest the next time you are in Calgary!

Sincerely,
Shaf Murji
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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English first
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2014

Customer service is exceptional. Personally Shaf Murji and his coworkers have set themselves apart from the rest of the industry. The hotel is solid with all the key amenities like all the others but the staff is what makes this place the place to stay when in Calgary. I travel the country and stay in many different hotels and brands along the way and am in the highest point category in 3 separate different hotel chains. Staybridge is truly a wonderful place to stay.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel1012000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this review, February 27, 2014
Good day,
Thank you for your lovely comments about our beautiful home and our team!
From all of our staff here at the Staybridge Suites Calgary Airport, we would like to thank you for taking the time to review our hotel as we take pride in providing “Perfect Service” as Satisfaction is our Top Priority. Our staff here at the Staybridge Suites Calgary Airport appreciates your feedback as we work hard to not only meet but exceed your every expectation each time you stay with us! We're so pleased to hear that our staff made you feel right at home and we will be sure to share your kind words with them! It's great to hear that you enjoyed your stay.
We appreciate your loyalty and business as a happy guest is why we are in the hospitality industry.

Thank You,

Shafi Murji
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Level 5 Contributor
75 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 12, 2014

I really liked this place because of:
1) location
2) amenities (fridge, stove, free laundry, free OK breakfasts
3) service (they did find my reward number even if I forgot my card, plus they kind of remembered my name)

The only thing, is pillows, like any other hotel in the world, they believe that we all need extra bulky huge, fluffy pillows. I would prefer something on the flatter side and firm. Just like my well worn pillow that I've used for years.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elbato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this review, February 13, 2014
Dear Guest,

Thank you for writing a review of your stay at The Staybridge Suites Calgary Airport. I am pleased to read that we countered your expectations with exceptional service and amenities. I am also glad to read your comments about our front line associates–our team is very astute and we take pride in knowing our guests names and preferences before they enter our hotel.

I would also like to thank you for your comments about our hotel pillows. I am always happy to receive guest feedback as it enables us to continually improve our high-standards. I have passed this note along to our Executive Housekeeper who will investigate this further.

It has been a pleasure to read your comments and I thank you again for sharing them. I look forward to welcoming you upon your next stay with us.

Sincerely,

Shaf Murji
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Canada
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 11, 2014

check different websites for the best deal.Very clean room with kitchenette facility. The staff are super friendly and helpful. The breakfast is better than most in this category. if you are luck to arrive on one of the three days a welcome snack/supper is provided between 5-7:30 PM. If you need a movie to watch or more popcorn just ask. Cookies in lobby upon arrival. Shuttle to airport available 24 hours but factor in traffic and other pickup or dropoff -generally 20 minute driving in good conditions.There is an american grocery store within vicinity so if having a longer stay can get groceries. Mall is within walking distance which has a Hudson's bay store. Enroute to mall found two restaurants-vietnamese and mediterranean both good.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diwrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this review, February 13, 2014
Dear Guest,

Thank you for taking the time to share your feedback of the Staybridge Suites Calgary Airport. I am happy to read you enjoyed your experience and that you regard our hotel to be exceptional. Thank you for your recognition of our service team as it is our pleasure to ensure your stay is comfortable and memorable. We look forward to welcoming your return.

Sincerely,

Shaf Murji
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
2 reviews
Reviewed February 4, 2014

After a long day's flight the staff at the hotel were very helpful and accommodating. The hotel room was nice and clean. Very peaceful and restful. I would highly recommend this hotel to everyone. =) Service was great! No complaints at all.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josie488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this review, February 5, 2014
Hello and thank you,

We are so happy that you loved your experience at the Staybridge Suites Calgary Airport

The Staybridge Suites experience is to make our guests feel comfortable and relaxed, like a member of the family, not just our guest.

We have complimentary breakfast, a weekly social hour where we serve appetizers, Wi-Fi, self laundry facilities and a kitchenette in every single room for our guest’s convenience.

A 24 hour complimentary shuttle to and from the airport, is a proud service the Staybridge Suites Calgary Airport provides for the convenience of our guest.

It has truly been a pleasure to have you as our guest and hope to welcome you back real soon.

Best Regards,

Shaf Murji
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartmouth, Canada
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 3, 2014

I have stayed at other Staybridge Suites but this was my first time to the Calgary location. I only stayed for one night, but have a week's trip coming up and will definitely stay there if I can. Front desk staff were welcoming and apologetic my room wasn't yet ready (although I was an early arrival). My room was clean and spacious, and the location is great for shopping in the Sunridge Mall area. The bonus of breakfast in the morn ing and the evening reception through the weeknights makes this a great value as well.

I have to make special note of the Guest Services Manager Shaf Murji. The enthusiasm he has for his job and the guests his hotel serves are second to none and truly best in class. He greeted me at check in, and at the evening reception he greeted some people by name and truly exuded that he wanted everyone to feel welcome. If every hotel could share in this level of commitment to making sure their guests feel welcome and greeted as friends not just "bums in beds" it would make travelling a true joy. I have never actually asked for someone's name before to point them out, but he definitely needs mentioning.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BGKM_NS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this review, February 5, 2014
Amazing words from our valued guest,

Thank you so very much for sharing with us your most recent experience. It is of great pleasure that we have met all of your expectations on what we have to offer. As our team lives hospitality and are dedicated in creating a revolution in the hospitality industry that will ensures all of our valued guest receive nothing less then 100% satisfaction from the moment they enter our front doors. We hope and will be glad to welcome you back with open hands to exceed your expectations once again, Thank you for your loyalty to our brand and business.

Warmest regards,

Shaf Murji
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Level 6 Contributor
145 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 2, 2014

Moved from another hotel to this one due to issues at the other hotel. The rate at the Staybridge was competitive to other area hotels. The room was somewhat worn but OK. There was a strong smell of febreeze in the room. The room was clean and had everything I needed. The front staff were excellent. The morning breakfast had a good selection. I was looking to find a car wash at 6:00AM and the guy working the front desk went out of his way to find a location that was open at that time of the morning, great customer service. I have suggested to our local branch manager to consider using this hotel in the future rather than the usual one that is used (many issues). Our company does about 60 room nights a year.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank don38506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this review, February 5, 2014
Thank you very much for your detailed comments about your recent stay. We appreciate your feedback as this is the best gauge by which we can measure our success and make changes where necessary and appropriate. We will certainly share your insights with the entire team. We are excited to hear that you had a great time with us and hope that we will be able to welcome you back in the near future.

Once again thank you for choosing The Staybridge Suites Calgary Airport!

Shaf Murji
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Calgary Airport

Property: Staybridge Suites Calgary Airport
Address: 2825 Sunridge Way NE, Calgary, Alberta T1Y 7K7, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Calgary
#23 Romantic Hotel in Calgary
#24 Business Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Calgary Airport 3*
Number of rooms: 96
Official Description (provided by the hotel):
Set at the foothills of the Canadian Rocky Mountains, the Staybridge Suites® Calgary Airport hotel's location is beautiful, convenient and lively. Calgary is a vibrant city with plenty to do for everyone. Both business and leisure travelers appreciate the hotel's suites, free, hot breakfast and guest receptions.Calgary is home to numerous businesses, including Coca-Cola Bottling Co, GE, IBM, Supply Chain Mgmt and Alberta Treasury Bank (ATB). Traveling is convenient for business guests, as we are near Hwy-1 and just seven km from Calgary International Airport (YYC). The hotel's guests are just 10 km from the downtown area.Leisure travelers particularly enjoy this hotel's location. Calgary is home to multiple universities, including the University of Calgary, DeVry Institute of Technology and SAIT, and this hotel is a great place to stay while visiting the campus or commencement. The nearby Sunridge Mall and CrossIron Mills Mall are great shopping choices, and the city's downtown area is alive with entertainment. From bars and restaurants to clubs and casinos, downtown Calgary has it all.The Staybridge Suites® Calgary Airport hotel offers a free shuttle to and from Calgary International Airport. The hotel has an indoor pool with a waterslide and a hot tub for you to enjoy, as well as free laundry facilities for more convenience. Visit Calgary and see what the excitement is about! ... more   less 
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Also Known As:
Staybridge Suites Calgary Airport Hotel Calgary
Calgary Staybridge Suites

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