We had a horrible experience here!
The rooms were great and breakfast was amazing but the service let it down in all areas!
I will start at the beginning, first, we were advised that upon arrival at Calgary airport we would need to call them for the shuttle as they don't take advance bookings and that there would be a direct dial phone to call the hotel, we arrived around 12am and went to the apparent hotel calling area...our hotel was not on the list! after pulling up my emails and double checking my information we looked again, nothing. We found two quarters at the bottom of our travel wallet and used a payphone to call the hotel. We were informed that the call box is OUTSIDE the airport (in the shuttle parking area) and it would be a 30-40 minute wait for the shuttle!
After just getting off the plane from Australia we were not really inclined to wait around until 1am so we decided to take a taxi, assuming an airport hotel couldn't be too far, boy were we wrong. Almost 30 mins and $50 in a taxi. At that stage, all we wanted to do was sleep so we were a little put out, but not too worried.
On check in the man behind the desk was extremely, flustered as he had one other person aside from us at the desk and gave off an "I'm very busy" vibe, our check in was long as he kept stopping to chat to the gentleman behind us and to answer the phone (which was a call from the kitchen, not even a guest!!)
We finally got to our room around 145am and the bed was divine, the showers good and the air-con was great!! Used the shuttle to get to the airport the following day as we were taking day trip to visit friends and there was no real trouble getting the shuttle from the hotel, except it was VERY full! when we got back that evening, same thing, we were told the shuttle would be 30 mins, it almost an hour until it actually arrived! on the drive back, the driver was talking on her phone, with the handset up too her ear! Now I'm no saint when it comes to things like that, but one would assume if you drove a vehicle for a job, you would invest in a handsfree?? When i tried to take my concerns up with the manager on duty, he was very evasive, did not look at me, just stared at his computer screen and mumbled an almost apology!
All in all, we had a follow up, pre booked and pre paid stay with these guys but we chose to wear the cost and stay elsewhere!
- Official Description (provided by the hotel):
- Set at the foothills of the Canadian Rocky Mountains, the Staybridge Suites® Calgary Airport hotel's location is beautiful, convenient and lively. Calgary is a vibrant city with plenty to do for everyone. Both business and leisure travelers appreciate the hotel's suites, free, hot breakfast and guest receptions.Calgary is home to numerous businesses, including Coca-Cola Bottling Co, GE, IBM, Supply Chain Mgmt and Alberta Treasury Bank (ATB). Traveling is convenient for business guests, as we are near Hwy-1 and just seven km from Calgary International Airport (YYC). The hotel's guests are just 10 km from the downtown area.Leisure travelers particularly enjoy this hotel's location. Calgary is home to multiple universities, including the University of Calgary, DeVry Institute of Technology and SAIT, and this hotel is a great place to stay while visiting the campus or commencement. The nearby Sunridge Mall and CrossIron Mills Mall are great shopping choices, and the city's downtown area is alive with entertainment. From bars and restaurants to clubs and casinos, downtown Calgary has it all.The Staybridge Suites® Calgary Airport hotel offers a free shuttle to and from Calgary International Airport. The hotel has an indoor pool with a waterslide and a hot tub for you to enjoy, as well as free laundry facilities for more convenience. Visit Calgary and see what the excitement is about! ... more less
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- Also Known As:
- Staybridge Suites Calgary Airport Hotel Calgary
- Calgary Staybridge Suites