We booked a business board room at the Deerfoot Casino for my daughter's birthday party. The idea was to take the kids swimming for 1 1/2 then have pizza and cake in the room. Check in was great they even gave my two children little gift packs and when I requested an additional table in the room to fit 8 kids they were very quick to bring it up along with extra chairs. However, we had a terrible experience with room service. At 2:00pm we pre-ordered pizza to be delivered at 5:15. At 5:25 my husband called room service to see where the order was and was told from a lady that it wasn't ready and it will "get there when it gets there". Well, if you are a parent you can image what it's like to tell 8 hungary kids to be patient. I called again at 5:40 to check and again a lady answered; she could have cared less. Her end answer "well I thinks it's on the way". My husband spoke to the front desk staff at check out and was told they would look into our complaint and get back to us by 3:00 but we did not receive a phone call. I would recommend this hotel, room was great and so was the pool but don't rely on room service or your complaint to be answered.
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- Also Known As:
- Casino Calgary
- Deerfoot Hotel Calgary