I reserved a room under a team booking code and showed up at the hotel only to be told I didn't have a reservation. My confirmation number was left at home so I was told I was out of luck as the hotel was sold out for the weekend. I was put up at a neighbouring hotel but had a devastated son at not being able to stay with the rest of his team. I was treated very poorly by hotel front desk staff because I didn't have a confirmation number with me so nobody believed I had made a reservation. Not only was my reservation "lost" but there were other people booked under our team code that were not on our roster and 2 of the families had more than one room reserved under their name when they had only reserved one. Unfortunately, those rooms were resold to other guests before I arrived. It was a nightmare for most of our team to book rooms so it shouldn't surprise me that my reservation went missing. There's also the issue of what happened to my personal information, including my credit card number, that I gave to the booking clerk over the phone. I was eventually moved to the DFIC on the second night and had a rough sleep as we were put in a room near the elevators and had to contend with yelling in the hallways until about 3 in the morning. When I got home and phoned the manager with my confirmation number so he could look into what happened to my booking, he accused me of giving me another guest's confirmation number! Extremely condescending attitude by most of the staff I encountered! Would not recommend this hotel to anyone! Too much trouble, not cheap and you may end up with no room!
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- Also Known As:
- Casino Calgary
- Deerfoot Hotel Calgary