We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Get into the chute Bessie”

Keg Steakhouse & Bar - Crowfoot
Reserve with OpenTable
Keg Steakhouse & Bar - Crowfoot is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #94 of 3,604 Restaurants in Calgary
Certificate of Excellence
Cuisines: Steakhouse
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Calgary
Level 3 Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Get into the chute Bessie”
Reviewed March 9, 2013

The Northwest quadrant of Calgary suffers from a dearth of decent restaurants. There are a couple of worthwhile exceptions such as Bears Den and Notable but generally there are simply the typical chain restaurants. On any given Friday night these factory food outlets benefit from crowds of hungry, bored and well-heeled patrons who deserve better. The latest entry into the restaurant game is the new Keg at 130 Crowfoot Terrace in Crowfoot Centre.

The Crowfoot Keg was built on the site where an Outback Steakhouse was torn down some time ago. The new building attempts to look like Modernist architecture inside and out but ends up feeling more like something designed to come out of an IKEA box. It is especially unfortunate that the entrance to this supposed steak house herds people in using a manner similar to cattle forced through chutes at the feedlot.

Looking for a change from driving to parts of the city where dining offers greater variety, a decision was made to take a chance on the Keg. Arriving at 7:15 we struggled through a packed parking lot and crowds in the aforementioned entrance. Giving up on the possibility of getting a table in any reasonable time frame we made our way into the adjoining bar area. A bartender named Diana very kindly found us two stools so we could sit at the bar. Learning that we could order dinner right there we elected to stay put.

The bar itself was very noisy making conversation a little awkward at times as well as putting some difficulty in talking with the bartenders to place orders. Unfortunately Diana, our first bartender moved on to other duties and we ended up with two young men who tag-teamed service around the bar. As the night progressed we could see and hear that they recited the “daily specials” from the current corporately-designed specials sheet using the scripted patter taught to them. In fact, with us, they were somewhat pushy about trying to get us to order a starter course that we didn’t want. When each bartender couldn’t make his pitch work for us they returned to chatting up the girls at the end of the bar who were clearly co-workers who had returned after their own shifts.

Our beverage orders weren’t that complicated, white wine and a virgin Caesar, but getting the bartenders to look into the matter of refills was problematic. This should have been a clear sign of what was to come. We placed orders for a top sirloin and a filet with blue cheese. The sirloin had an iceberg lettuce wedge salad while the filet was to be served with fries. Neither order was unusual. We avoided asking for the extra vegetables that also brought extra charges.

Forty-five minutes later we were still waiting for our dinner when one of the bartenders bothered himself enough to look over and say it would be “just a few more minutes”. Waiting a while longer we finally got our plates. The French fries were warm but so was the iceberg lettuce salad. Unfortunately the steaks were cold and served with sad, wrinkled sections of red pepper and two asparagus that were barely larger than juice box straws. A complaint brought redone beef but even then there was nothing special about the preparation of the steaks that warranted the delay or the very high prices.

Pulling themselves away from socializing with off-duty co-workers one of the bartenders made a half-hearted attempt to remedy the problems with dinner by offering up a free desert (which costs a corporate outlet like the Keg mere pennies). We declined. In order to make amends the bartender then took off the cost of a couple of drinks – the non-alcoholic ones. Essentially for delivering poor food with bad service it seems compensation comes in the form of two glasses of Clamato juice.

Without the apologizing discount, our meal came to approximately $105.00. For that price you get a crowded, noisy atmosphere, terrible service and poor food. For the same money one can have an excellent experience at Michael Noble’s restaurant Notable or enjoy a lovely bistro meal and live jazz at the Bears Den. Hungry, unthinking people will continue to fill the bank accounts of the Keg’s head office in Richmond, B.C. but we hope that some people will have the good sense to refuse to patronize better establishments where people care or simply cook a far better steak on their own barbecue at home.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AngusMulvaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

160 reviews from our community

Visitor rating
    79
    47
    22
    10
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Calgary, Canada
Level 6 Contributor
286 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 164 helpful votes
“Typically top notch”
Reviewed March 8, 2013

I have to say that imo few eateries are as consistantly top notch as the Keg is. I have had one prior bad experience but this is countered by a dozen good ones. We have enjoyed meals at Kegs across the country and this new location in Crowfoot centre is as good as any. We started in the lounge on a very busy Friday night and were told it would be about 30 minutes - it was 20. We were seated in a quiet corner and service was fast and friendly. Our drinks made it out quickly and our orders were taken with a smile and all questions were answered by our server. The prime rib was overcooked - errors happen. I pointed the fact out to our server and she quickly offered another cut. Crab cakes were very good - side dishes were plentiful and the crab legs were as sweet as I have eaten any where. Creme brule was excellent - I have enjoyed this desert throughout the world and the Keg always excels amongst the very finest I have had. As usual, excellent job, and when it wasn't quite right, they corrected it with an apology. Can't ask for more than that.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Malone2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 6 Contributor
133 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
“Finally, a great Keg”
Reviewed March 7, 2013

Have found all the Keg restaurants somewhat going downhill these past couple of years. Now they have opened a new one in far NW Calgary, much closer to where I live. The decor looks 'WOW' instead of the dark funeral home standard.....bright and modern. The place was super busy and yet the service and quality of food resembles what the Keg used to be many years ago. I hope this is not the 'new syndrome' and will just go back to the recent old ways again.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank cowboydanno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 6 Contributor
121 reviews
91 restaurant reviews
common_n_restaurant_reviews_1bd8 84 helpful votes
“Great new restaurant in NW Calgary”
Reviewed February 24, 2013

We've been to the new Keg a few times and it's been great each time. The prime rib sliders are so good, and the sirloin classic steak was excellent. We will definitely be going back - great addition to crowfoot centre!

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Callgary
Level 6 Contributor
182 reviews
109 restaurant reviews
common_n_restaurant_reviews_1bd8 71 helpful votes
“Excellent”
Reviewed February 4, 2013

It was very busy even late on a Friday afternoon and although we were told we were to wait 45 mins we were seated within 20 minutes. The staff were friendly and attentive, managers going through the restaurant asking patrons how they liked their meal. The food was excellent. The Keg has a deserved reputation of serving good steaks and other items. The only ciriticism is that a little too much bread is served with the seafood mushroom caps (not necessary) when we had already had delicious bread while waiting for the meal. Prices for steak, we feel are a trifle high but competitive with most other steak houses in the area; other items are lower in price. The menu offers a good variety of appetisers and meals. The dessert menu is what is offered at other restaurants (rather generic) and not of particular interest. There is a children's menu. All in all an excellent evening.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank springbanktraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Keg Steakhouse & Bar - Crowfoot also viewed

 

Been to Keg Steakhouse & Bar - Crowfoot? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing