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“Not impressed”
Review of Vin Room West

Vin Room West
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Ranked #513 of 3,625 Restaurants in Calgary
Price range: $12 - $24
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Restaurant details
Dining options: Late Night, Private Dining, Reservations
Dining style: Casual Dining
Cross street: 85 St SW and 8A Ave SW
Description: Vin Room is Calgary's premier wine bar with over 100 wines by the glass. Our extensive wine list is complemented by our tapas program, made with local and regional ingredients, with a global twist.
Reviewed September 16, 2013

We attended a celebration at the Vin Room West as friends of ours had booked a private event - cocktails and appetizers in the upstairs room.

We had a group of approximately 30 people with one server. At the beginning of the night we has quite attentive, ensuring we all had a drink for the toast and making sure the pre-arranged appetizers were served. However, by about 10 pm we were tired of waiting for drinks and ventured downstairs to get our own from the bar - seemed that the staff were more interested in cleaning up for the night than serving us.

In addition to the poor service we all got a nasty shock at the end of the night when we received our bills. A group of us girls had each ordered a mid-priced glass of wine at the beginning of the night. When the server came to take our orders for the second round he suggested a Shiraz which we all agreed to try. When we got our bills the wine he had given us was $26 per glass - more than double the cost of our original order! I understand upselling but that was atrocious and really ruined our nights.

In addition we were charged an automatic 18% gratuity on our drinks - even those we had to go and get from the bar ourselves!

This was our first and last visit to the Vin Room.

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Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (56)
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40 - 44 of 56 reviews

Reviewed September 15, 2013

Vin West was the destination for our group of friends on Thu 12 Sep. The decor is eclectic - the bar, the brass lamps, the exposed brick, the wall of wine.. Our server, Brett, was impeccable. We ordered dishes to share - 2 Vin Plates, lobster nachos - and some that were too good to share - the grilled cheese and lamb steak. We also shared a fabulous Cakebread Merlot. Thank you to Phoebe Fung and her team for another wonderful evening!

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Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

We visited the Vin Room West last night and really enjoyed the evening. The place has a great atmosphere, nice selection of wine, and good tapas. The service was good and we will definitely be going back.

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Thank tlhoooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

Been to Vin West a few times and liked it. The first few times the chef's plate was good but this time ordering the 4 items individually on the menu would be cheaper than bundling them on the chef's plate. Where is the value there. Each time we go the service gets worse. After we got our wine and the first 2 tapas the waiter disappeared for 20 minutes while we waited for the rest of the tapas. The seafood was very good but the eggplant chips were greasy like they had been sitting around and cooled off. Finally some other waitress came over and said he got tied up. What is his job? Good wine selection and nice décor though.

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Thank partygirlCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2013

I invited my hard-working daughter out for a night of relaxation, good wine and good food. And it was time to try this relatively new restaurant which is just a few blocks from her home - her husband offered to babysit there young daughter. Upon arrival, we were impressed with the decor and choice of seating. We started out by ordering a bottle of the A to Z Pino Gris from Oregon, which our knowledgeable waiter served well chilled with elegant wine glasses. It was wonderful. BUT hold on here: I've run out of good things to say about this restaurant. The Tapas were tasteless, overpriced and disappointing, and the service was not there when we needed it. We wanted more water, but the waitress was nowhere to be found. Needless to say, we will not be going back.

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2  Thank Laurel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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