We attended a celebration at the Vin Room West as friends of ours had booked a private event - cocktails and appetizers in the upstairs room.
We had a group of approximately 30 people with one server. At the beginning of the night we has quite attentive, ensuring we all had a drink for the toast and making sure the pre-arranged appetizers were served. However, by about 10 pm we were tired of waiting for drinks and ventured downstairs to get our own from the bar - seemed that the staff were more interested in cleaning up for the night than serving us.
In addition to the poor service we all got a nasty shock at the end of the night when we received our bills. A group of us girls had each ordered a mid-priced glass of wine at the beginning of the night. When the server came to take our orders for the second round he suggested a Shiraz which we all agreed to try. When we got our bills the wine he had given us was $26 per glass - more than double the cost of our original order! I understand upselling but that was atrocious and really ruined our nights.
In addition we were charged an automatic 18% gratuity on our drinks - even those we had to go and get from the bar ourselves!
This was our first and last visit to the Vin Room.
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