Have stayed here many times for business and seen the service slip significantly over the last little while. The last few beds that I had here had poor mattresses and it was hard to find a flat place to sleep. The free breakfast has been stopped and now is an extra charge and much smaller. I am looking at other options in the area.More
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After arriving late in the evening in Calgary we were booked in very quickly by friendly and helpful front desk staff. The room was clean and comfortable and we had a good nights sleep. The included breakfast was buffet style where we made our own waffles, that was a great touch! We caught the free hotel shuttle to the airport to collect our hire car.
Thank you for the 5 star review. I'm please to see that you enjoyed our bed and breakfast package that includes our full hot buffet with an Omelette station. We look forward to your next visit!
Very nice decor inside and out. Clean rooms with comfortable beds. Very good breakfast are with extensive breakfast choices. The staff at the front desk were welcoming and helpful. This hotel is in a good location for visiting North East Calgary with various restaurants a short drive away. The hotel is also a short drive from the Calgary airport. The Deerfoot Trail and the north bypass are easily accessed from this hotel. I enjoyed my stay and will stay there again.
Thank you for posting a 5 star review about your visit with us! We truly appreciate your feedback and look forward to your next visit with us.
Lets start by saying I have been a long time loyal Diamond member for quite some time. My recent stay has questioned my loyalty and remain disappointed in the five owners of this hotel.
I used to rave about this hotel with my friends, the rooms and food at this hotel were fantastic. I brought 21 new clients to them because of this, and now we are all leaving. May 1 the owners decided they would start charging for breakfast which in the past was normally included, (the breakfast was very good), and to top it off my room was not very clean at all. Very disappointed. I feel very bad for Kim and her staff because they are the brunt of this poor business decision, and after getting to know the staff, its a sad day that their tips are going to reflect this decision by the owners, I hope they get compensated somehow (likely not but its worth a try). For the travelers its not a big deal because they do not know the history of the hotel, but for the business travelers, these changes resonate a long way in the business world.
In a very small area around this hotel, there is about 12 major hotel chains gunning for everyone's business. Because I drive a company vehicle I receive at least a call from one of them every two weeks or so trying to poach me to come to their hotel. Well its happened, they have successfully poached me and the 21 clients I brought over to the BW Freeport...…..HINT: if you would have made a very small adjustment to the room rates and left the breakfast alone, no one would have been any wiser!
Dear Brent As you know we truly value and appreciate our loyal guests!!! I would encourage you to give me a call so that we can find a way to keep you coming back to the hotel. We will continue to offer rates inclusive of breakfast and our buffet with the omelette station is not going to change. Our team hopes that you will give us a chance to meet your needs and keep you coming back! Kim
Nice stay! Hotel staff was very friendly and the breakfast staff went out of their way to serve you. Pool area is very nice. Rooms however are dated and our room was not very clean on this trip. Normally this hotel is very good so maybe it was just a bad housecleaning day. The hotel could use a renovation but other then that is is good value for the price.
Thank you for taking the time to post your comments and review. I'm very sorry to hear that our housekeeping team didn't prepare your room the way that we expect them to! I will be following up with them to ensure our standards are met in the future. I have always been very proud of our housekeeping team and I will work hard to ensure we meet your standards on your next visit.
This was a very comfortable hotel close to Calgary Airport and convenient for access to the city. The room was tidy and quiet.and all amenities worked well. There is a limited restaurant available and free breakfast..
I'm glad that you enjoyed the breakfast that is included in our Bed and Breakfast package. As you mentioned our location does work well for easy access to all part of the city via the ring road or Deerfoot Trial and being only 7 minutes to the airport means we can pick guests up very quickly! Thank you for your review.
