There are a couple of pluses and more negatives. Checked in, medical stay medical discount given. Got into the room. Immediately after getting in the room. We got a call from front desk to ask how the room is. Good. Well found no bottom sheets on the beds. Only top sheets did not cover mattresses completely so had exposed mattresses on the beds. Health hazard. As far as the pictures on the website and all new stuff. Well that is just plain false advertisements. The actual hotel at this address looks nothing like the pictures and what is advertised. Also the internet kiosk I was told they have to charge for it. Every other hotel been to they do not charge for internet usage. It was sitting there empty the whole time. Breakfast was okay but not good. Ended up eating bad spoiled cream cheese. Yummy right, mentioned that right away and they apologized. We had a do not disturb sign on our door. Several times starting at 9 am we had somebody from house keeping kept knocking on our door because they were ready to clean the room but we were not ready to leave yet. Sent our concerns and comments in, and they were forwarded to the general manager. My concerns fell on deaf ears. We were told that in order to keep perks and many things free we have do practice cutting back on other things like real bed sheets bottom and tops for the beds. Did not by into that excuse. Then they said they were going to do some more training with house keeping. To make sure that issue does not happen again. The internet costing money, apparently they contract an outside company to provide access. Cough cough. Also was told that i should have mentioned everything right away. The thing is when I was checking out the only question I was asked is do I want a final receipt. No how was your trip. No nothing. Thank you very much...
Also sent a reply letter to the manager, to tell her that her letter and explanations to me do not hold water. Have not got any response back. Obviously they do not really care about customer service only about saving the mighty dollar.
If they are so cash strapped maybe they should close the place down.
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- Also Known As:
- Travelodge Calgary South Hotel Calgary
- Travel Lodge Calgary