Paid the high price expecting a nice, welcoming stay after a long and tiring drive from Banff. However, this lady on the check in counter behaved as if she has a problem with her job. Was curt, rude and mechanical. Ordered me to sign here, there and there... when I jokingly asked if she was not making me sign off all my property to break the ice... she was even more curt and rude in her response!
Then she gave me a room at the end of the corridor... far from the elevators.
I came back again and requested for a smoking room, if available, as I will have to otherwise travel all the way up and down for a smoke. As expected, I was curtly told that no smoking rooms were available.
I then requested her to please give me a room closer to the elevators if possible. Which was also refused.
Looking at her attitude, I then demanded to see the Duty Manager. To my surprise, SHE was the Duty Manager. Her nameplate said: Amanda (--), Duty Manager. She then handed me over to another Duty Manager, who was very co-operative and agreed to give me a room closer to the elevators.
And nobody came forward to help me carry my bags to my room.
And nobody returned a smile when I did come in and out after a smoke.
Worst, the room keys stopped working when I came back a couple of time... surprisingly?.... or was it all orchesrtered from the reception, I wonder!
Probably, the lady does not like her job... or maybe she's not used to dealing with people from other parts of the world who do not look like her. In any case, she did spoil my stay there so much so that I was scared that she might scratch my car while I am in my room. Yes, she was so aggressive!
Stay at your own risk at this hotel... I am a member of the Hilton Honours program and if I can be subjected to this kind of treatment, God help the rest of us!
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- Also Known As:
- Hilton Garden Inn Calgary Airport Hotel Calgary
- Calgary Hilton Garden Inn
- Hilton Calgary
- Calgary Airport Hilton Garden Inn