Ok, constructive criticism or truthful tell it like is experience?
I stayed for four days at this hotel during the last week of Calgary's famous Stampede. So I chose it because it was a Hilton that had a shuttle service. When I arrived late at night, I walked to the shuttle bus area to watch the HGI bus disappear just as I go there. No worries I ought, he'll be back in 20 minutes or so right? After 45 minutes of waiting, I thought I'd call the hotel. I tried twice and they never answered the phone.
So, Taxi to the HGI for the princely fee of $27 plus tip to find the HGI bus parked in front of the hotel. Wen I asked why they hadn't been around to the airport they said because no one called. Come on people. Really?
Ok so let's get beyond that. The rooms and public areas were fine. Average. So thats a relief right? Try getting breakfast. I waited 30 minutes for the coffee to arrive and finally got up and walked to the waiter and insisted he take my order. Wen my omelette came, it was wrong, but what are you going to do? Off day? By the way guess where the HGi shuttle bus is? Parked under the overhang where it was my whole stay. The drive read to keep the bus nice and dry so that when clients arrived by car they had to get wet - because the bus was garaged under the overhang. Wow! Really?
Well, it goes on and on with room service delivering cold fish and chips - actual ice people!
So service, Service, SERVICE! It's not here.
So, here's what I'd say. Avoid the place like the plague. I love the Hilton brand, I'm a diamond member. Stay somewhere else. Really!
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- Also Known As:
- Hilton Garden Inn Calgary Airport Hotel Calgary
- Calgary Hilton Garden Inn
- Hilton Calgary
- Calgary Airport Hilton Garden Inn