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“Great location, close to Calaway Park, but small rooms. Great for families.”

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Four Points by Sheraton Calgary West
Ranked #59 of 109 Hotels in Calgary
Edmonton, Canada
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great location, close to Calaway Park, but small rooms. Great for families.”
Reviewed August 22, 2010

We choose this hotel as we spent a weekend in Calgary with families and friends. We had plans to go to Calaway Park, Calgary Zoo, and shopping. Hotel is located right across from Canada Olympic Park, thus it was right on 16 Ave. It took us 10mins to get to Calaway Park, and also 10 mins to Market Mall. We travelled with 2 other families and there children. Rooms are small and there are some rooms that have a sitting area. Rooms had a microwave and small frig. The pool is good for kids as it is only about 3 ft, pool water was nice and warm so the kids weren't freezing. There is one water slide which is good for young kids probably aged 5 and up. Hot tub was hot! You can probably only stay in it for 10 mins. I recommend this hotel if you have plans to go to Calaway Park or if you were to continue to Banff. We had choose this hotel for its location and also that Sheraton had a deal of getting the 3rd night free.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 5-Ohana-Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
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English first
Hanna, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2010

We were extremely surprised to see such demise of this hotel given that we had stayed in this establishment several years ago and had a fine experience at that time, but alas time has passed and we found ourselves in a room that smelled of urine, the pillows smelled of vomit and overall room was absolutely disgustingly filthy!!!! We caution anyone thinking of staying in this hotel to stay elsewhere given the the $175 cost.

  • Stayed July 2010, traveled as a couple
    • Value
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Helpful?
2 Thank Monzy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, SK
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 6, 2010

The good -

The beds were extremely comfortable. Both my partner and I arrived after about a week of stress and insomnia, and our two nights here allowed us to catch up on some much needed rest.

The room was really spacious, the balcony was nice, and the front desk staff were friendly. There was free wi-fi in the room, which the partner took advantage of.


The bad -

It was not as clean as I would like a hotel room to be. There were brown smears on the side of the toilet tank (not stains, but actual dirt). One of the room phones didn't work.

The restaurant was a distinct disappointment. The service was friendly, but slow. Very, very slow. We arrived just after the buffet closed and were one of about three tables in the restaurant. First, the creamer for our coffee was sour and I had to ask for new coffee. Then, our food took forever - he ordered the lunch special while I ordered toast and a fruit cup - it took 40 minutes to arrive and the fruit cup never made it to our table (but certainly made it to the bill). The food was slightly underwhelming, though maybe that's because, after nearly an hour's wait in an empty restaurant, we expected bells and whistles.

Probably wouldn't return, all in all. I am sure there are much better hotels out there for the rate.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Yaena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 11, 2010

We stayed for a cost just under $200 - too much!!!!! However, what is worse is that my son and I awoke all night with extreme itching. We both had numerous bites in the morning on the back of our legs, backs and upper chest = bed bugs?????????? Horrible and to add when I looked at the bed skirt around the bed it was stained similar to the pillows on bed with no covers that smelled of old spice - disgusting.

  • Stayed June 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
8 Thank supportautism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanOcbina, Manager at Four Points by Sheraton Calgary West, responded to this review, June 17, 2010
Bug begs are a constant challenge in the hospitality industry and we take each reporting very seriously.

Our housekeeping and maintenance team have been trained to always be aware for any signs of bed bugs. As an added measure, we currently have a preventive program in place. Random guest rooms are inspected by a professional pest control company on a monthly basis to check areas and for signs that a normal hotel associate may not notice. Our hope is not only to prevent the infestation of bed bugs in our property, but to prevent the spread of them to other hotels as well.

I would also like to take the opportunity to say thank you to all the guests who have posted their reviews on Tripadvisor. We welcome all the comments and opinions from all our valuable guests. It gives us the opportunity to improve and maintain the best level of experience at the "Four Points by Sheraton Hotel & Suites Calgary West". Please always feel free to also contact us directly.

Ryan Ocbina
Director of Operations
ryan@fourpoints-calgary.ca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed May 15, 2010

We spent one night in this hotel before flying out the next day.

The location was fine for us as we didn’t need or really want to be in the centre of town. The hotel is located on a major road but we were given a room at the back of the building, overlooking the car park which was very quiet. The room was lovely and bright, with a balcony overlooking the car park, and very comfortable beds. There was free wireless internet and free parking. It is across the street from Calgary Olympic Park. Although the season was over, we enjoyed driving around the area. The midday checkout was a lovely extra bonus.

They have a nice looking indoor pool with a slide which might have been nice to try out had it not been -8 degrees.

  • Stayed May 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank fluffybundles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2010

Very nice hotel at the west of calgary with an excellent connection to Banff National Park. The restaurant was very good and we had the best Alberta steak here!

  • Stayed September 2009, traveled as a couple
    • Value
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Helpful?
2 Thank EuroPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 21, 2010

Having stopped at a lot of hotels at the last minute I was afraid I was going to be disappointed at hotels in general yet again....It was a wonderful night's stay. Very clean room/bathroom, comfortable bed, friendly staff.
We didn't use the restaurant or amenities but for what we were there for, it was a very good experience.

  • Stayed March 2010, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Nostay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Calgary West

Property: Four Points by Sheraton Calgary West
Address: 8220 Bowridge Cres NW, Calgary, Alberta T3B 2V1, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Calgary
#37 Business Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Calgary West 3*
Number of rooms: 63
Official Description (provided by the hotel):
Located across from WinSport Canada Olympic Park, Four Points Calgary West Hotel is near downtown and only 40 minutes from the Canadian Rocky Mountains. We have meeting space, a spa, and a restaurant. ... more   less 
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Also Known As:
4 Points By Sheraton Calgary West
Four Points By Sheraton Calgary West Hotel Calgary
Four Points Calgary West
Sheraton Calgary
Calgary Four Points
Calgary Sheraton

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