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“Awesome service despite the amount of guests waiting.”

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Executive Royal Hotel Calgary
Ranked #54 of 109 Hotels in Calgary
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome service despite the amount of guests waiting.”
Reviewed June 24, 2013

Clean and courteous. Amazing front desk service. I was evacuated over the weekend due to the city flood. It was full of people all having similar situation in the lobby; the front desk staff was still patient and courteous to all. I was very impressed. The room was clean and the stay made it like home during my ordeal. Thank you.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gizmomogwai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Calgary
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 24, 2013

You guys are amazing. When life throws you a curve ball, it's great you have a place to call home.

The room was clean, the people were nice, and best of all, it was affordable. I will be sure to recommend this hotel to any guest staying in the calgary area.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 22, 2013

Checked into my (very expensive) room at 6 pm and called the front desk to let them know there was a barking dog 2 rooms down. After 2 more calls, and a personal visit to the manager, nothing has been done and the dog is still barking 5 hours later. Feel like I'm sleeping outside in an alley.

Room Tip: Ask for a floor without barking dogs on it.
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalInnCalgary, General Manager at Executive Royal Hotel Calgary, responded to this review, June 24, 2013
Dear Guest,

It is unfortunate that your stay was uncomfortable. The barking dog that you refer to unfortunately belonged to a family that had been evacuated during the flooding that was occurring in our city during your stay. I understand the inconvenience that you may have faced, however I can assure you that the family including their dog that occupied the room you were referring to had a far worse sleep worrying about the state of their home. Having taken in relatives with dogs into my own home during this disaster I can attest that it is a very stressful time for all family members. Our rates are set to market demands and we feel that they fall in line with our competition. Our hotel proudly showed a level of community support and offered discounted rates to evacuees. The hotel was at capacity through your stay, you were the only complaint about this room that we received and made the decision not to evict that room.

Yours in hospitality,

Danny Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Canada
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 18, 2013

Stayed here for one night when departing Calgary. Staff at the front desk could have been more professional but overall they were ok. Check in process was quick. Room was large and clean. Bed was comfortable. Room service was quick. While the room was clean, I found a comb left behind by another guest by the microwave. There isn't much within walking distance other than the Hooters across the road, so be prepared to walk or have a car. Overall hotel was quiet and was adequate for the night.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holly709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Guest Relations Manager at Executive Royal Hotel Calgary, responded to this review, June 25, 2013
Thank you for taking the opportunity to share your experience with our hotel, your comments are greatly appreciated to help us look at changes or adjustments for a more enjoyable stay for all our future guest. Training is always an ongoing process and we will work more closely with the front desk staff to ensure all guests are greeted with the professionalism they expect. I have also passed on the comment to the room inspector and have posted your review for our team to see.

I hope to see you back again in the future.

Yours in hospitality,

Brian Smith
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 18, 2013

Ideally located for business in Calgary NE, and closer to the airport than staying downtown. Staff are very helpful. Rooms are reasonably priced and are a decent size. Beds are comfortable. Paint and carpets are a bit tired, but everything is clean. Bar and restaurant serve tasty food, and the chef knows how to cook vegetables so they are still crisp and tasty!! The daily specials are worth a look.

Room Tip: The hotel is on a major intersection, which is immediately east and south of the hotel. So, rooms t...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TomMaggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Guest Relations Manager at Executive Royal Hotel Calgary, responded to this review, June 25, 2013
Thank you for taking the opportunity to share your experience with our hotel. We are currently in the process of painting all the guestrooms as well toward the end of the summer we will begin updating the floors as well. I have posted your great comments for our team to see.

I hope to see you back again in the future.

Yours in hospitality,

Brian Smith
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, British Columbia, Canada
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 12, 2013

Large rooms, well appointed, comfortable bed, great shower. No complaints regarding room. Staff very helpful but an inexperienced front desk person failed to call in for the shuttle service which was arranged the night before. After a 15 min wait, realized the shuttle wasn't coming and they quickly arranged for a free taxi to take us to the airport. Breakfast buffet was nice, good value, great wait staff, good coffee and very nice fresh omelet station. Hotel is a little tired looking, very dirty elevator carpet. They should vacuum a little more often and give a good steam clean once in a while. It was really disgusting but the rooms were clean so guess that is all that really matters. Didn't check out the fitness area as only there for one night. Fresh apples at front desk and morning paper delivered to room are nice touches. Food at dinner was average but no complaints. Again, staff were extremely friendly and could see that others were regulars as staff knew them by name. A good hotel and would return if the Sheraton was booked (which is where I normally stay when in Calgary). Not as nice as the Sheraton but then again a lot better priced too. Good value for the money.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Guest Relations Manager at Executive Royal Hotel Calgary, responded to this review, June 13, 2013
Thank you for taking the opportunity to share your experience with our hotel. We have addressed the shuttle booking issue with the front desk agent in question to prevent any future mishaps. We agree the elevators carpet is showing its age and our maintenance team is looking to have it replaced in the very near future. I have posted your great comments for our team to see.

I hope to see you back again in the future.

Yours in hospitality,

Brian Smith
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 4, 2013

Decent enough, bit out of the way and a tad pricey. The room wasn't the cleanest either. Overall it served it's purpose, and there were a lot of restaurant selections in the immediate vicinity. It wouldn't be my first choice in the future, it was represented as 3 star on Priceline but I would put it at 2.5 stars.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oracai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Executive Royal Hotel Calgary

Property: Executive Royal Hotel Calgary
Address: 2828 23 St NE | Corner of Barlow Trail and 27th Ave NE, Calgary, Alberta T2E 8T4, Canada (Formerly Executive Royal Inn North Calgary)
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#39 Business Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Executive Royal Hotel Calgary 3*
Number of rooms: 201
Official Description (provided by the hotel):
The luxurious 201-room Executive Royal Inn Hotel & Conference Centre near Calgary’s international airport offers an assortment of hotel accommodation choices to fulfill the needs of the most discerning traveler to Calgary. This Calgary airport hotel is distinctly furnished with non-smoking guest rooms featuring useful hotel amenities that cater to business travelers to Calgary Alberta. ... more   less 
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Also Known As:
Executive Royal Inn North Calgary Hotel Calgary
Executive Royal Hotel North Calgary
Calgary Executive Royal Hotel
Calgary Executive Inn

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