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“Excellent Service and Attentiont to Detail”

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Kensington Riverside Inn
Ranked #21 of 109 Hotels in Calgary
Certificate of Excellence
Reviewed February 13, 2012

I would defineltly recommend this little bed/breakfast/boutique hotel to anyone looking for soemthing different or a new experience from the regular hotels out there.
Our flight to Calgary got in early and we decided to see if we could check in at 9:00 AM. To our delight the hotel manager Weryna was working the front desk and not only allowed us to check in early but also gave a super good upgrade for free and showed us the room before checking us in! We also were given a free late check-out of 1:00 PM the following day! The Lobby, Front area and Dining room are beautiful and on trend with the style of today. The rooms are clean and I LOVE the heated towel bar and spa products in the bathroom! There is complementary tea or Coffee in the morning sitting at your door with a free paper as well as a turn down service at night. They made the bed up for us, put chocolate on the pillows and put a card down of what the weather was expected to be the next day as well as gave us complementary Breakfast coupons for the following morning! There was even rose petals on the bed for us when we retruned from dinner! The food is extrodinary. A great fusion of taste and presentation and worth every penny. Portions are correct as well.
There were a few downsides but nothing that took away from our stay.
1. They are currently fiishing up some renovation so during the later part of the afternoon you could hear some construction , this didn't take aways from any sleep though.
2. The room we had was a little bit dated but really still MUCH better than any chain hotel that we have stayed at in Alberta.
3. Our Suite was directly above the Kitchen and we could smell the steaks around 5-9PM

These are really totally minor compared to the amazing staff, attention to detail, and care that goes into your stay. We will definelty be staying here again!

Room Tip: Our up graded room was directly above the kitchen and we could smell the food in the evening. If th...
  • Stayed: February 2012, traveled as a couple
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2  Thank bmercant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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362 - 368 of 415 reviews

Reviewed January 29, 2012

My wife and I wanted to have a quiet romantic weekend trip so we decided to head to Calgary. When looking online at hotels the Kensington Riverside Inn showed up at the top of the search. I had never been to a small boutique hotel prior to this but the reviews were all in line with what we were looking for. We arrived to heated underground parking and a wonderful room with a fireplace and a view of the area. The room featured a heated towel rack as well as a stocked wine fridge in the room. The staff was friendly and incredibly helpful. In the morning fresh coffee and orange juice were delivered to our door. After an evening on the town it was nice to unwind in the lounge by the woodburning fireplace with a good whiskey and a wide variety of wine. What a great weekend getaway.

Room Tip: book the king bed, its worth it.
  • Stayed: January 2012, traveled as a couple
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1  Thank aduffy1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2011

Stayed at this hotel for 3 nights on a business trip recently.

Overall my impressions of this hotel were positive, really nice location, lovely buildings, very freindly staff.

The room was starting to look a little dated, especially the bathroom, but from the note in my bedroom and the colour chart on the reception, it looked like they were just starting a redecoration program. It needs it, not that anything is bad, but parts of the room looked dated.

I think after this refurb it will be a far nicer expereince.

The only thing that really bugged me was that my room was directly over the kitchen, and the smells of the cooking really permiated my room. This was a little annoying and tarnised my stay.

Different room with different decor would have improved the rating.

  • Stayed: December 2011, traveled on business
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1  Thank mgrt09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WernaCalgary, General Manager at Kensington Riverside Inn, responded to this reviewResponded December 14, 2011

Good morning and thank you for your review. Here at the Inn we are always striving to improve our services and amenities to ensure our guests enjoy a comfortable and memorable experience. We are in fact undergoing a complete guest room renovation that has started with the renovation of 2 showrooms scheduled to be completed the first week of January, followed by the remainder of our guest rooms to be completed by the end of the first quarter of 2012. This renovation will greatly improve the look and feel of our guest rooms and bring them in-line with our public space, while maintaining comfort levels and specialized amenities our guests have come to expect. I truly hope you are able to come back in the New Year to experience our renovation for yourself!

Yours in Hospitality,

Werna Maurer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2011

My girlfriend and I stayed here for one night earlier in the month. All I can say is that it was absolutely perfect! The room was amazing and the inclusion of a fireplace really added to the romantic weekend getaway I had planned. All of the staff were extremely friendly and went out of their way to stop and chat. I had made arrangements ahead of time to have some things waiting in the room for us and everything went off without a hitch. Everything was topped off by an amazing breakfast in the hotel restaurant. "Amazing", I seem to be using that word a lot in this review. It really is the word that best describes our stay. We will definitely be staying here again. I would like to conclude this review by saying thank you to the Kensington Riverside Inn. They helped me to create the romantic getaway I was hoping for. And my girlfriend, she is now my fiance. Thank you Kensignton.

  • Stayed: October 2011, traveled as a couple
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2  Thank Silent-Sir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded October 19, 2011

Thank you so much for your glowing review! I will be sure to pass your kind words on to all of our staff and management here at the Inn, who all take great pride in ensuring the pursuit of a perfect stay for all of our guests. Congratulations on your engagement, and we hope to welcome you back in the very near future!

Yours in Hospitality,

Werna Maurer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2011

Well, the service was fantastic overall.
The problem is that at 4 am the f=guest in the room above mine must have decided to do a fitness workout. I mean it was so loud that after a half hour I rang the front desk to complain. It continued for another half hour. Traveling on business with a early appointment this was very unpleasant stay.
No compensation was offered and obviously nothing was done about it at the time. There were cob webs in the pot light which sort of leads one to believe the attention to detail from the cleaning staff has slid down hill.

Room Tip: Only book a second floor room here.
  • Stayed: October 2011, traveled on business
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3  Thank HeliHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded October 19, 2011

Good morning, and thank you for your honest feedback. Here at the Kensington Riverside Inn we are constantly striving to improve our services and amenities in order to ensure you, our valued guests, become advocates of the Inn. I welcome you to contact me directly the next time your travels bring you back to Calgary, in the hopes that I can ensure we provide you with a most memorable stay, leaving you with a positive impression and a reason to write a positive review.

Yours in Hospitality,

Werna Maurer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2011

This is a small boutique hotel with all the amenities.. Easy access to the city just over the river and there is a great little community just behind the hotel. The rooms are nicely appointed and spacious. There is convenient self parking underneath the hotel. The restaurant is excellent although maybe a little pricey, however a full menu breakfast was free. We were there two nights and when returning to Calgary this is the spot for us. The staff could not have been nicer. Often it seemed like we had the place to ourselves as it is small and maybe undiscovered.

  • Stayed: September 2011, traveled with friends
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2  Thank kentito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2011

I have a soft spot for the Kensington Riverside Inn since I used to live in the neighbourhood and love the area. The Kensington Riverside or KRI is a very pleasant boutique style hotel in a fantastic neighbourhood with lots to offer the business traveller or those in town for a weekend.

For the business traveller, with good shoes you can walk to the downtown core, or take a cab for under 20 dollars to most of downtown. Running paths are steps outside the KRI door and there is a host of activity within walking distance to satisfy your evening social needs. The downside for the business traveller is the distinct lack of electrical outlets and adequate working space in a hotel that was designed to be a bit of a romantic get away. The installation of a reachable power bar behind each bed would go a long way for those of us who want or need to work in the evenings while watching the telly. The small desk beside an immobile flat screen just doesn't do the same job. And, to be honest, the free internet is frustrating to use, requires multiple log ins (nearly constantly) and has a very very weak signal. Needs to be upgraded.

For the weekend away person, the ambiance of the hotel is good, but folks it is time for an update of those carpets. The luxury of the modern atmosphere in the main lobby is immediately spoiled by the sad state of the upstairs carpeting. From hallways to guest rooms, the condition of the carpeting has deteriorated to a sadly detracting vision. Even I found it hard to overlook. Additionally, the shower head in my room ( a different room and the same problem from my last stay), generated one of those frustrating circles of water with nothing in the middle that leaves one annoyed rather than refreshed. It is difficult to have a satisfying shower when trying to arrange oneself to stand under the running part of the water.

Beds are super comfortable, I had no issue with the pillows. The fireplace is a wonderful addition for winter stays. Free bottled water in the room had good appeal.

The restaurant at the KRI is heavenly. Breakfast is included in your room rate and you would be foolish not to take advantage. Really good, made to order and done in reasonable time. Excellent coffee. Similarly, evening service boasts wonderful food but be warned about exorbitant prices. Don't say I didn't warn you. Wine on the patio while working on a presentation was particularly enjoyable with friendly, knowledgeable and efficient servers. Dare I say there are other excellent and cheaper places to go in the immediate neighbourhood if you don't have work to do....

A note about the parking. I have noted a lot of complaints about the parking. KRI has a small underground parking lot at a rate of less than 20 dollars a day. Yes, it is small but your vehicle will fit in and you can access your trunk and doors without getting smeared. It is underground and heated and if you stay in Calgary in winter, you will really appreciate it. The rate is substantially lower than all other parking in the city, street or otherwise. If all you have to complain about is a small parking structure, you shouldn't be writing reviews.

Staff service and attitude I found to be exemplary, including lending me paperclips for a presentation I was preparing (no they didn't want them back!)...

Overall, I will stay here again but will be very glad when there is a firm date on carpet replacement. KRI, we want you to look as beautiful as you feel.

Room Tip: Ask for a room that is not over the kitchen.
  • Stayed: August 2011, traveled on business
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4  Thank heeler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kensington Riverside Inn

Address: 1126 Memorial Dr NW, Calgary, Alberta T2N 3E3, Canada
Location: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Calgary
#5 Romantic Hotel in Calgary
#8 Luxury Hotel in Calgary
#31 Family Hotel in Calgary
Price Range: $181 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kensington Riverside Inn 4*
Number of rooms: 19
Official Description (provided by the hotel):
Kensington Riverside Inn is Calgary's premier luxury boutique Inn located steps from Downtown Calgary along the banks of the picturesque Bow River in Kensington Village. This 19-room boutique inn features upscale accommodations for the discerning traveler, as well as our newest addition, Oxbow, serving unique and seasonal cuisine, letting you appreciate dining as it was meant to be, honestly uncomplicated. Your "Inn" experience will include evening turndown service, morning coffee/tea tray with newspaper, as well as complimentary high-speed wireless internet and bottled water in the guest room. When booking with the Inn directly, guests will receive a $20 per person culinary credit at Oxbow. ... more   less 
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Also Known As:
Kensington Riverside Hotel Calgary

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