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“The Whole Package”

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Sheraton Suites Calgary Eau Claire
Ranked #11 of 109 Hotels in Calgary
Certificate of Excellence
Florida, USA
Level Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“The Whole Package”
5 of 5 bubbles Reviewed October 23, 2012

This hotel has it all... a fabulous location, attentive staff and beautiful rooms. We walked to the River View Restaurant one evening... over a bridge and paved trails thru the park lead to great dining. A walk in the opposite direction leads you to fabulous downtown businesses and shopping. This hotel staff, from the valet parkers, front desk staff to the folks at the concierge desk... smiles and gracious assistance all around. There is even a hotel dog who will join you on your walks around town. Who could ask for more?

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CBYankee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, October 24, 2012
Thank you for such a great review of the Sheraton Suites Calgary Eau Claire. I am so glad to learn that you took advantage of the Eau Claire area and of course or Canine Ambassador "Ben".

We truly look forward to welcoming you back in the near future.

Best Regards

Gord Minor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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908 reviews from our community

Traveler rating
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    31
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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  • English first
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English first
Alberta
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed October 14, 2012

Have stayed here many time. Never dissappointed. The location is wonderful given it's proximity to Princess Island, the Eau Claire market, various restaurants, and downtown. Over the many years we have stayed here we have always found the staff to be friendly and helpful.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrPAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, October 22, 2012
Thank you for the supportive review. We are very glad to know that you were able to take advantage of the hotel and its surrounding amenities such as Prince's Island Park.
We do look forward to yet again welcoming you back to the Sheraton Suites Calgary Eau Claire.

Best Regards

Gord Minor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

From beginning to end, the word Hospitality was exemplified at every turn of my stay. While the property is in tip-top shape, specific individuals made the experience even more memorable.

Front Desk Reception Ashley, Emilia and Scott, teamed with Doorman Adam, could not have been more helpful, jovial, or caring. They genuinely greeted this weary traveller. As I casually mentioned a sudden urge for a Snickers bar, Emilia presented me with this confection as if a set of royal jewels. Valerie's accommodations with my late-night flight was the topping on the cake. And one more mention, Vaughn the Concierge took the time from an active desk with my email question. What may seem like basic gestures for me portray the essence of service.

Thank You All. You would be a reason I'd reason to return to Calgary let along Canada!

Room Tip: City views from all corners are a positive.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ServiceAdvocate007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, October 22, 2012
Wow, thank you so much for taking the time to complete a review of the Sheraton Suites Calgary Eau Claire, not only on the hotel but with the amazing team that we have here. I will be sure to share your accolades with the entire team and especially those that you have noted.
We are very proud to be your reason for staying in Calgary and Canada!

Thank you very much from the entire team.

Warm Regards

Gord Minor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed October 5, 2012

This hotel is ideally located in the heart of downtown, steps away from the river walk area, and great local coffee! (Check out local roaster Good Earth just across the street)... And if you book early, rates are really reasonable (at least when we went, late September)....

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank acminkus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, October 22, 2012
Thank you for taking the time to complete a review of the Sheraton Suites Calgary Eau Claire.
The Eau Claire area of Calgary is truly a beautiful setting for our hotel.

We look forward to welcoming you back on your next trip to Calgary.

Warm Regards

Gord Minor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed October 4, 2012

I thought that this hotel would have the same great service as the Westin in Calgary. I was horribly mistaken. There is only valet parking. No one helped with our bags when we arrived. The check in was slow and the person seemed like he had better things to do then to check us in. Once we were all settled, the staff avoided eye contact with us and didn't even try to smile.

Finally, when we checked out - we gave the gentlemen our valet slip. When he retrieved the car he went right to his desk (walking past us) instead of handing us the key. He knew that we were waiting but we had to walk over and ask for our keys (after he finished having a conversation with his friend).

Would I stay here again? Yes. The hotel is beautiful and in a great location. It's unfortunate that they have such horrible staff.

Oh. Did I mention I was a gold member? It didn't matter to them.

Room Tip: If you have a horrible time there, ensure that the front desk manager/director knows. He is great wi...
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, November 5, 2012
Thank you for taking the time to make us aware of your recent stay. I apologize for the challenges that you had with our valet and front desk teams. This is definitely not typical of the service that we provide and your comments are being addressed with the teams. I do hope that we would have the opportunity to welcome you back on your next trip to Calgary, to experience the guest service that we so well known for.

Best Regards

Gord Minor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed October 3, 2012

I recently stayed at the Sheraton with my husband for our anniversary. We stayed at this hotel a few times for our wedding and a few of our anniversaries. The first couple times it was excellent but this last stay did not meet our expectations. They upped their prices for the club level rooms since the last time we went so I expected at least the same experience as we’ve had before, not worse.

Negatives:
• The room was not properly cleaned and prepped and we were missing a few of the complementary items.
• The shower was very small and the shower head was broken so the water sprayed towards the wall instead of downwards.
• I tried to have an edible bouquet delivered to the hotel as a surprise for my husband but after an hour or so, it still wasn’t there so he went down to the front desk to ask for it. They claimed not to have anything so I spent about 20-30 minutes on the phone and internet trying to track down the bouquet to make sure it was delivered. It was delivered, and the hotel eventually found it (they left it with the valet instead of properly checking it in) but the surprise was ruined.
• The room was a little on the grungy side. The walls and couch were fairly dirty.

Positives:
• The room is a good size and we liked the Jacuzzi tub.
• Excellent location! We enjoyed a run around the park.
• Because it was our anniversary, they gave us a free bottle of red wine.
• Even though we were unable to use it this time as it was raining, the breakfast they provide at no cost on the club level is quite nice and I especially love the rooftop patio dining area.

All in all, not terrible, but not great either. I'm not sure that we will be returning, especially as the rooms are quite pricey and I didn't feel it was worth the value.

Room Tip: Ask for a room with a view of the Bow River.
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alyssa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, November 5, 2012
Thank you for taking the time to complete a thorough review of your recent stay. I truly appreciate your feedback that has been provided. We appreciate your patronage and loyalty to the Sheraton Suites Calgary Eau Claire, and we are concerned to learn of your disappointment with the condition of your room and service provided to you by our team. Please accept my apologies for these shortfalls, and rest assured that these are being addressed to prevent further occurrence. Thank you again for making us aware and we look forward to having the opportunity to welcome you back in the near future.

Best Regards

Gord Minor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Park, California
Level Contributor
188 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed September 28, 2012

A 30 minute drive from the airport, this property is located next to 4-5 nice places to eat. It is in a quiet area with a walking trail along the river.
Rooms were standard 2 room suites. Clean, up to date.
I thought the rate was somewhat high...

The hotel restaurants were nice and (over) priced as is the norm.
- Cross the street and eat at Joey Eau Claire

The trail was wonderful, you can walk for several miles in peace.

I'd certainly stay here again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorldTraveller550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmthegm, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, October 22, 2012
Thank you for providing us with the gift of feedback within your review of the Sheraton Suites Calgary Eau Claire. I am glad to hear that you enjoyed your stay and that you will “certainly stay here again”. The Eau Claire area is very popular with our guests and I am glad you had the chance to enjoy. We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Gord Minor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Calgary Eau Claire

Property: Sheraton Suites Calgary Eau Claire
Address: 255 Barclay Parade SW, Calgary, Alberta T2P 5C2, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Calgary
#11 Business Hotel in Calgary
#14 Romantic Hotel in Calgary
#21 Family Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Suites Calgary Eau Claire 4*
Number of rooms: 325
Official Description (provided by the hotel):
Whether you're visiting our Calgary Hotel for business or pleasure, you'll never feel more at home than at the all-suite four-diamond Sheraton Suites Calgary Eau Claire Hotel. ... more   less 
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Also Known As:
Sheraton Suites Calgary Eau Claire Hotel Calgary
Sheraton Calgary
Sheraton Hotel Calgary Eau Claire
Calgary Sheraton

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