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“Well worth it”

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The Glenmore Inn & Convention Centre
Ranked #48 of 110 Hotels in Calgary
Certificate of Excellence
Reviewed February 22, 2014

We were looking for something to do for Valentines and found your package. Sounded good so reserved it. Arrived Friday, very friendly and helpful reception. Went to room and there was the chocolate covered strawberries, the room and strawberries were awesome! Went and had buffet , it was splendid! Went back to room and found someone had come in and covered bed with rose petals, plus gave us 2 roses in a vase. Excellent!! Breakfast and checkout went very smoothly. Thanks team at Inn for making our Valentines extra special!!

  • Stayed: February 2014, traveled as a couple
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Thank WilliamMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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457 - 463 of 560 reviews

Reviewed February 19, 2014

After moving away from Calgary years ago, we come back often to visit. The Glenmore Inn is our new favorite Calgary Hotel. They "get" customer service! We have been to many perfectly acceptable hotels in the city, but this place will get our repeat business. Fantastic value!

  • Stayed: February 2014, traveled with family
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Review collected in partnership with this hotel
Thank Cate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at The Glenmore Inn & Convention Centre, responded to this reviewResponded February 21, 2014

Your amazing review of us here at The Glenmore Inn reminds us all why we love being in the hospitality industry. Our goal is to always make our guests feel just as you have. Thank you for sharing this with the TripAdvisor audience. Please feel free to contact me regarding any future visits or questions about us: mikesprake@glenmoreinn.com as it sounds as if you are in Calgary often.

Regards,

Michael Sprake
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

Disappointed entirely. When you ask for a view of the mountains, it would be nice to actually see them - the windows were very dirty. The black hair in the ice bucket turned my stomach. Security lock only being held by 1 screw. Way too much money for what we got. Will never stay here again. The only thing good was the food at the Garden Buffet.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Lavel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at The Glenmore Inn & Convention Centre, responded to this reviewResponded February 21, 2014

Thank you for your candid review. Please accept my apologies, as our aim is to make our guests stay an enjoyable, comfortable one, not leave them feeling as you did. We will not try to make up an excuse for your disappointment as we are equally disappointed. Both incidents were simply mistakes; in not assuring the room met our standards. We have followed up with our maintenance team and housekeeping teams to address each of these. I would very much welcome the opportunity to present our expected high standards to you in a future stay at The Glenmore Inn. Please feel free to contact me or our Operations Manager at one of the following : mikesprake@glenmoreinn.com or chrisbates@glenmoreinn.com . I do want to take this chance to thank you for your positive review of our Garden Buffet.

Regards,

Michael Sprake
Assistant General Manager

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Reviewed February 19, 2014

Good place to stay with kids and family members. Hopefully, I will prefer to stay in future in this hotel; I recommend all others to visit the hotel; The amenities and inner decoration just amazing. > Asm

  • Stayed: February 2014, traveled with family
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Review collected in partnership with this hotel
Thank Asm A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at The Glenmore Inn & Convention Centre, responded to this reviewResponded February 21, 2014

Hello, and Thank You for your recommendation about The Glenmore Inn. We always aim to make all of our guests, leave with a feeling that we helped make your stay and your families stay an enjoyable and comfortable one. I look forward to sharing your experience with our staff as they take a great deal of pride in their efforts.

Regards,

Michael Sprake
Assistant General Manager

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Reviewed February 17, 2014

The hotel has a great location to where I need to be so I can visit out dealer. I really liked the Carving board Café. The room was comfortable and clean and the beds were great. Also the wireless internet connection was good.
Will most definitely stay there next time I am in Calgary.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with this hotel
Thank Clayton G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

Beds and pillows were wonderful, restaurants and room service was great, and front and cleaning staff were great would stay again. Tours, Taxi were very easy to arrange so that tourists will surely have easy fun in this place.


  • Stayed: February 2014, traveled on business
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Review collected in partnership with this hotel
Thank Judge K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at The Glenmore Inn & Convention Centre, responded to this reviewResponded February 21, 2014

Good Day,and thank you for sharing your enjoyable experience here with us at the Glenmore Inn, and in Calgary. We hope that we can be your hotel of choice in Calgary should your travels bring you back.

Regards,

Michael Sprake
Assistant General Manager

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Reviewed January 30, 2014

Walked in and room smelled of septic smell. The heater stopped and started all night with a Bang. Extremely noisy. Took five minutes for water in bathroom sink to get warm. The bath
tub took 15 minutes to finally drain. Exhaust fan in bathroom was so noisy would wake the dead.
This room was the worst room I have ever stayed. Just returned back from Inuvik, Norhwest Territories and all rooms on the road made this one look pretty Bad. When checking out I told desk about my stay and they could of care less. Will never stay in the Glenmore Inn Calary again.

  • Stayed: January 2014, traveled on business
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Thank Shannon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S S, Manager at The Glenmore Inn & Convention Centre, responded to this reviewResponded February 3, 2014

Good Day,

Please allow me to firstly apologize for your recent experience with us. While it is unacceptable, please understand that we worked quickly to resolve and rectify this issue. I would like to point out that it was strictly an external odor that vented into a very localized area and did not pose any risk. As far as the other disappointment in regards to the room, we were equally disappointed to here of us failing in a number of areas in this one particular room. Our maintenance and housekeeping departments take great pride in providing a nice comfortable environment in all of our rooms to our guests. So please understand that we are greatly concerned when there are these many incidents in one room. If you would be so kind to contact me directly so we can pinpoint which room you stayed in so we can rectify this immediately without impacting future guests in that particular room. mikesprake@glenmoreinn.com . Additionally, should your travels take you back through Calgary, please contact me as I would like the opportunity to regain your patronage and trust.

Regards,

Michael Sprake
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Glenmore Inn & Convention Centre

Address: 2720 Glenmore Trail SE, Calgary, Alberta T2C 2E6, Canada
Location: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Calgary
#33 Business Hotel in Calgary
Price Range: $86 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Glenmore Inn & Convention Centre 3*
Number of rooms: 169
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Also Known As:
Glenmore Hotel Calgary

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