Team stayed at this hotel for a recent basketball tournament . Initial impressions were good. Lobby is clean, hotel appearance good. Got a special team rate for the one night stay. All was good until we entered our rooms. Rooms smelled like perm solution (ammonia?) - felt like stepping into a hair salon!! Discovered that all rooms had this smell, didn't matter what floor you stayed on. Those of us with sensitivities had a difficult time. Many had alergy-type symptons - itchy eyes, nasal congestion etc. Spoke with front desk, they offered to relocate us to another room, but it was evident that this wouldn't solve anything, as all rooms were smelly. On check-out, wanted to speak with manager, she was not available on Sat. morning. Complained about smell on check-out. Staff was aware of the smell problem. Claimed it had something to do with the warm weather and its effect on the rooms. ( Rooms looked like they were recently reno'd, so maybe carpets? Cleaning solutions?) Insisted staff advise manager of our complaint. Reply was that she knew about the issue as we were not the first ones to complain.
Bottom line: Looks good, great location, but would NOT stay here again. Too toxic!!
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- Also Known As:
- Econo Lodge Inn & Suites University Hotel Calgary
- Econo Lodge Inn And Suites University
- Econo Lodge University
- Econo Lodge Calgary
- Calgary Econo Lodge