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“horrible in every way” 1 of 5 bubbles
Review of BEST WESTERN Airport Inn

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BEST WESTERN Airport Inn
Ranked #58 of 109 Hotels in Calgary
GreenLeadersGold level
Black Creek, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“horrible in every way”
1 of 5 bubbles Reviewed March 27, 2011

Got this room through air miles.. What a waste. The hotel is old, the wall paper is pealing off of the walls, the carpet is lifting and there are no baseboards... all of that just in the hallway. The sink was chipped and the pillow case was dirty. To top it off we were only there for a 5 hour sleep (as we were on a lay-over) and when we went to leave they told us we had to pay for a long distance call we never made. We were argued with for about 10 minutes, until I said.. the only phone call I made was to call down and ask why our wake up call never came.. The girl at the front desk then said that another guest had said the same thing. Only now did the manager accept that there was something wrong with his phone and that obviously we were telling the truth. Unbelievable...
Never again.

  • Stayed March 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank BCWinmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
    88
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    87
    23
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Alberta
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed March 5, 2011

The hotel in general is very good but the cost of leaving your car at the hotel are outrageous. Not very well publicised on the internet web page. I have stayed at hotels in Calgary who do not charge a cent for leaving your car at the hotel when flying away. For 7 days i was charged $50! cheaper to park at the airport in parking and you dont pay for the shuttle on return to Calgary which i have never been charged for when staying at other hotels!

  • Stayed February 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Shrek1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B-C
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed December 30, 2010

The hotel was easy to find: just off 16th Ave. N. after exiting east from Deerfoot Trail. We had the hotel's stay and fly package, meaning we stayed one night, parked our vehicle in their lot and were provided a shuttle to and from the airport. Only cost of the shuttle was $5 airport fee. The staff was very friendly and helpful at all stages of our stay. The hotel is slightly aged, but the public areas were very clean and bright; we didn't use the small pool and hottub but they seemed adequate, though not terribly pretty; our room wasn't glamourous but was clean and fine for an overnight stay following a long flight. The weather was chilly so we were pleased to be able to have both supper and breakfast indoors: the Thai restaurant was a pleasant surprise with some excellent menu items and the hot, complementary, continental breakfast had a good selection and appreciated. The cost was reasonable--about $160. (Ca)

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dont_tie_me_down
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 20, 2010

The service was great. The room well maintained and prepared for our arrival. Parking just in fromt of the lobby which was very convenient.

Please ensure that you do dine at the restaurant or have them deliver to your room. I steeped out to pick my husband up at the airport and got back to find our supper well laid out, kept warm and our wine taken care of. It was excellent. The food I must say is one of the best cooking that I have ever tasted. All fresh ingredients.

Make sure you stay for breakfast. Its included in the price of the room.; We were blown away by the spread.

Best Hotel stay in a very long time or maybe ever. Better than the Hyatt!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mvillafana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 30, 2010

The Best Western Calgary Airport is a standard airport hotel except for one thing. Out of a tiny kitchen a Thai family produces absolutely fantastic home-style Thai food during the evening. Mind-blowing to find that kind of restaurant in an airport hotel. Saying that it is a "standard" airport hotel is not meant to be critical. The rooms are good; it's quiet; there's a good breakfast in the morning; and the desk staff are incredibily helpful. But that restaurant.....

  • Stayed October 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank stevejoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinleyville, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 10, 2010

All aspects of this Best Western were very good. The staff was pleasant, rooms were very comfortable and public areas were clean and inviting. Breakfast was excellent and motel was within to a decent restaurant..

  • Stayed July 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank collin4347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, AB
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 21, 2010

My wife and I were extremely disappointed with the quality of this hotel. The service at the hotel was only somewhat alright. The one who checked us in was nice and cheerful, however the person who checked us out didn't seem to helpful with our complaints of the hotel. We reserved a honeymoon suite, which included a bottle of champange and a small box of three bite sized chocolates to celebrate our wedding night with. When we get into the room, it felt pretty ghetto with the ugly color of texture on the ceiling (pale green with white knock down texture). We go and turn on the lights when we walk in, and only the one over the tub turned on. As it was late at night when we did arrive back from our wedding reception, we wanted to use the jetted tub in our room and found at first it was dirty with little bits of rocks in the bottom of the tub like someone washed their shoes under the faucet. There was dirt build up in the jet blowers in the tub that was blackish and reddish and didn't look very appealing, and even the faucet was loose like someone broke it and they just hoped someone wouldn't notice it was broken. When we had filled the tub after cleaning it out, the tub didn't even turn on with the jets. There was only a push button switch on the tub that was suppose to turn it on, however upon complaining the next morning upon check out, the girl kind of rudely asked if we called the front desk to rectify the issues of the tub and the lights and at 2AM, I wasn't about to call to find out that they couldn't do anything until the morning. They did give us a small discount for the major disappointment of our wedding night, however the discount didn't even make up for the lack of an issue that nobody turned on the breaker so we could enjoy the tub (They only told us upon check out that they turn off the power to the tub to save energy when the room isn't in use and there is no signage to tell us the breaker was under the sink) If you want to stay at a one star hotel, this is the one star hotel to say no to. Normally the Best Western hotel chain is really nice to stay at with all the fancy features and great rooms that my wife and I have stayed at in the past in Edmonton, Jasper, and Banff, however this Best Western surprised us as being such a low quality hotel and lacking the attention that it needed desparately

  • Stayed September 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tmx218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airport Inn

Property: BEST WESTERN Airport Inn
Address: 1947 18 Ave NE, Calgary, Alberta T2E 7T8, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Airport Inn 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
We offer 76 well-appointed rooms, five with Roman Hot Tubs, minutes away from the airport and conveniently located close to highway #1 (16th Avenue) and highway #2 (Deerfoot Trail), with easy access to the Calgary Zoo, Calgary Tower, Calgary Stampede grounds, Spark - Telus Science Center and downtown. Enjoy the indoor pool, hot tub, fitness center, vending and ice machines, HSIA, plus many more amenities. Free Airport courtesy vehicle and Breakfast Buffet. ... more   less 
Reservation Options:
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Also Known As:
Best Western Airport Hotel Calgary
Best Western Calgary
Calgary Best Western

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