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“Not what I expected from a Best Western Plus” 3 of 5 bubbles
Review of BEST WESTERN PLUS Calgary Centre Inn

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BEST WESTERN PLUS Calgary Centre Inn
Ranked #49 of 109 Hotels in Calgary
Certificate of Excellence
Saskatoon, Canada
Level Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Not what I expected from a Best Western Plus”
3 of 5 bubbles Reviewed July 9, 2013

I stayed there for two nights in July, 2013. I have to say the staff were fantastic, the accommodations were not. The hotel is run down and needs a full renovation. The carpets in the halls were very dirty, and he rooms had issues. The first room they gave me the A/C was not working, after four hours the temperature dropped from 81 to 77 and did not appear to get any cooler. They did move me, without any hassle, which was great. The room they moved me to was an upgrade (appreciated) but the desk chair was broken on the back and was very uncomfortable. I did not bring this to their attention, as I had already taken up much of their time that day. i think a full reno is in order in this hotel to bring it up to standards.

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rpm42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review, October 8, 2013
Thank you for your feedback. I’m glad our staff took good care of you during your stay because customer service is our top priority. We are planning renovations that we are very excited about! Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Charlotte, North Carolina
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 1, 2013

The 1st impression was a small entrance hall. Then was the check-in experience. we were sent to a 3rd floor room which bath was under remodeling. Had to bring our luggage to 1st floor, but didn't like the room that was given to us next to the entrance. After 20 minutes we finally checked into a room in the 3rd floor again.

We paid over $156 plus tax for the stay, more than any 2.5-star hotels in the US.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Xiaodan Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review, October 8, 2013
Rooms undergoing renovations are usually blocked off and we apologize for this oversight. We want to ensure you that we are diligent in polling the market to ensure our rates are competitive with other similar hotels in the Calgary area.
Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BC, Canada
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed May 22, 2013

I've always enjoyed staying at Best Western Plus's in the past, however, this hotel left a lot to be desired :( My hubby, son and I stayed at this hotel during the Calgary Fan Expo at the end of April, and from the get go, we were less than impressed with this hotel or it's staff. The check in to this hotel was not great-staff wasn't very friendly nor helpful. The phone in our room didn't work at all and wasn't replaced til the next day. We stayed there for four nights and had the hot brekkie each morning, however, it was the same boring food every morning. Now, I realize that this is a complimentary hot breakfast, however, I've had the pleasure of staying at other Best Western Plus's in the past, and this place was not NEARLY as good as the others I have stayed at. The checkout was a nightmare and the clerk that was giving us our bill got the amount wrong and in the end, whom I assume was the front desk manager, had to step in, smooth things over, correct our bill, and check us out. I would seriously think twice about staying here again in the future. The only good thing about this place was the close proximity to the Saddledome.

Room Tip: Ask for a room that does NOT face the busy Macleod Trail South. We were lucky, we were on the back s...
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank PussycatBC_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review, October 8, 2013
We appreciate your feedback and I’m sorry to hear about your experience. We consistently receive comments that our staff is very friendly and focused on guest satisfaction. Based on the feedback received we have added items to our breakfast. We do work hard to make sure check-in and check-out is quick and easy, however, I will bring your concerns to the attention of our staff during our next training session to ensure we continue to improve our processes. We hope you’ll stay with us again to see how you helped make us even better!
Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arviat, Canada
Level Contributor
142 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed May 15, 2013

Clean and comfortable. Close to down town and attractions. We walked to some nice restaurants and to the Casino.. quick cab ride back. Lot's to see and do in the area. Front desk staff were really helpful and friendly. Quiet. Breakfast was decent (yogurt, cereal, variety of bread and bagels for toast with jams and peanut butter, eggs, sausage, pancakes, juices and coffee). Definitely would recommend this.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank justmy0pinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review, October 8, 2013
A recommendation of our property and service is a true compliment! Thank you. We look forward to seeing you soon.
Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, Usa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 14, 2013

Women's long hairs were there on bed and towels. The garbage was not collected properly. The wake alarm does not ring. Internet was very slow, hotel did have the gift shop to buy items or sacks. Overall did like staying

  • Stayed May 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Mohammed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review, October 8, 2013
We appreciate your feedback. The cleanliness of our rooms is of the highest priority and we ensure that every room is meticulously cleaned and checked. Your comment concerns us and I assure you that this will be brought up with our staff. While the hotel internet is set up to provide fast service for our guests, on rare occasions the sheer volume of internet traffic in the area creates some glitches. We apologize for the inconvenience this may have caused and will look into what can be done to ensure an even more consistent high speed internet service.

Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
198 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed April 29, 2013

It's close to downtown Calgary/stampede grounds (short drive) and is on a main road for getting to Chinook Centre & getting to Ikea. Had a free breakfast. Food was average with moderate amount of choices (yogurt, cereals, oatmeal, toast/bagels, pancakes, breakfast sausage, scrambled eggs, pastries). Room was clean and comfortable and had a fridge and microwave. Even though the hotel is on a main road, did not hear traffic in our room. The bathroom was clean but dated. Good quality bed, pillows, duvet as well as couch. The front desk staff were VERY friendly and helpful (for giving directions, providing dining suggestions). Pool area was nice and clean. The hot tub was perfect temperature. Priced well.
NOTE: still had designated smoking rooms so make sure you ask for non-smoking when booking (I hate that it still lets people smoke in hotel rooms). However, did not smell smoke when in our own room. There is also no restaurant in the hotel so you have to find your own place for lunch/supper.

Room Tip: Make sure you ask for smoking/non-smoking room when booking as there still are designated smoking ro...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TanzlyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review, October 8, 2013
We are glad you had such a great experience! There are some wonderful restaurants in the area that cater to all price ranges and taste buds. On your next stay with us, I invite you to ask our front desk staff for recommendations. Come back soon!
Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Level Contributor
82 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed April 28, 2013 via mobile

I was in dire need of a hotel with under a weeks notice and this was available. I was not keen on it because the other hotels, Days Inn and Holiday Inn close by are very sketchy and figured the same. I was shocked of the value and how clean the property and rooms were. The proximity to the downtown core even during rush hour was about 10-15 minutes at most.

I stayed in a King bed room and were quite spacious with a good seating area and desk to do business related tasks. This room had a fridge which was nice to store some cold drinks. The bathroom was nothing special and your typical fare. The bed however was quite comfortable with huge pillows. This had to be my favorite part of the room, the bed. Nice to see in a lower valued hotel.

While I much rather stay downtown this is a great alternative in a pinch and the value (despite how ridiculously priced Calgary is) was good.

Stayed April 2013, traveled on business
Helpful?
1 Thank ShaunEdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review, October 8, 2013
We appreciate you sharing your positive experience with us! We pride ourselves in the friendliness of our staff, the cleanliness of our rooms and property, and the comfort of our beds. After all, a good night’s sleep goes a long way on a business trip or vacation. Thanks for staying with us!
Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Calgary Centre Inn

Property: BEST WESTERN PLUS Calgary Centre Inn
Address: 3630 Macleod Trail SE, Calgary, Alberta T2G 2P9, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Calgary
#34 Business Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Calgary Centre Inn 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Plus Calgary Centre Hotel Calgary
Best Western Calgary
Calgary Best Western

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