My husband, daughter and I stayed here July 19-21 as we had a wedding to attend in Calgary. I booked the hotel and told the rest of our family- we booked 6 rooms in total. Our room was the "family suite" with a queen bed in a separate room, and the bunk beds in the other. It was perfect with our daughter to have her own space, and us ours.
Now, for being called a family suite I was seriously disappointed. One would assume that if a family suite was booked (and paid $299 for!!) that the people staying in their have children. So, perhaps the room could be cleaned properly for the children. My daughter is 11 months old, crawling around placing everything she finds in her mouth. Upon entering the room I found a pill laying in the floor in plain sight, right by the desk- it was some sort of prescription medication. Once I saw that I decided I was going to crawl throughout the room and find what else I could find- the bathroom floor had several pieces of what looked like Dorito chips, the hallway along the baseboards looked like they had not been vacuumed properly for several times- I found numerous hairs from previous occupants- these were visible from standing- I did not have to look hard to find them. The carpets could use a good cleaning- after a few attempts up and down the hallway my daughter's pants were black. We made the best of it- cleaned the floor ourselves and still enjoyed the weekend- I was not going to let that ruin the trip. I just think for the price we paid for the room it could have been better.
We ate at the Atrium restaurant for dinner on the Friday night- at first we were the only people in there (our family, another couple with a two year old, and then our parents)- the place was a mess- several tables were empty and messy- and remained that way our entire 2 hours there. Only one other couple came to the restaurant after us. The server was all on her own and struggling with just us, our meals took forever to come, as did our drinks. We had to flag her down to get a second round of drinks- she never would have asked on her own. For I think $9 the kids mac and cheese was seriously Kraft Dinner. I paid $18 for halibut and chips- very greasy, and dry- was not enjoyable at all. 3 others at our table complained about the same. The butter chicken was terrible, my husbands steak sandwich was over cooked- no one out of the 6 adults enjoyed their meal. My mother in law complained to the server, she was very nice and asked how we would describe it. For the price- could and should have been way better. They ended up giving each of us a free drink off our bill. I was seriously disappointed though- we decided to stay at the hotel for the convenience as we did not know what kind of wait times we would experience at the local restaurants on macleod trail- we should have taken that chance for better food as the times would have worked out the same! Not sure why it took so long with just a few people in the restaurant- I would recommend you go elsewhere.
The big waterslide was awesome! The hotel staff were really nice, no other issues occurred. I may stay here again- the location was great.
- Official Description (provided by the hotel):
- South Calgary's largest hotel, located in the Macleod Trail entertainment and business district steps away from some of Calgary's best shopping and dining experiences. Explore the best Calgary has to offer including the Calgary Zoo and Heritage Park Historical Village only a short drive from the hotel. Make a Splash on our 160' Big gusher Waterslide, take a swim in our Atrium pool, get energized in our Fitness Facility then enjoy an array of dining and beverage options in our Atrium Cafe & Skylight Lounge, Boomtown Pub & Patio or Bonaventure Lounge and Gaming Room. ... more less
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- Also Known As:
- Delta Calgary South Hotel Calgary
- Calgary Delta