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tdutto930195
Helena, Montana

Anniversary Trip

5.0 of 5 bubblesReviewed Aug 13, 2019
Came to Calgary for our anniversary trip. We are from Montana,so this was an experience for us. And after long days of exploring, it was nice to come back to our comfortable room to relax. And the water pressure was great, which is a big thing for me. When most hotels go green, that usually means horrible showers, not this trip. The breakfast was good, and not the same everyday. The security was also very top notch. Overall, very nice stay.
Date of stay: August 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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George D, General Manager at Best Western Plus Suites Downtown, responded to this review
Responded Aug 14, 2019
Dear tdutto930195,

Thank you for taking the time to complete such a lovely review, nice to hear from our valued Montanan neighbours!
We are so glad you enjoyed your stay with us, and we look forward to hosting you again on your next trip up!

Kind regards,

George Dahbour
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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268 - 273 of 1,302 reviews
Reviewed August 12, 2019

Very friendly staff, wonderfully service, very accessible and secure building right down town easy access to transportation and shopping. The breakfast each morning offers lots of variety or food choices and daily menu changes

Date of stay: August 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kg20759
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded August 22, 2019

Dear kg20759,

Thank you so much for your lovely review, we are glad you enjoyed your stay with us, and look forward to hosting you again on your next trip to Calgary!

Kind Regards,

George Dahbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2019

We've stayed at the Best Western Plus Suites Downtown (wow that's a mouthful) so many times that it feels like home. It's a very comfortable hotel in a vibrant neighbourhood with lots of great shopping and restaurants that are all walking distance. As a converted apartment building, the rooms aren't really your typical hotel fare, which is a bonus for us. The full kitchens available in many units are functional and an economical alternative to eating out all the time, especially with Safeway two short blocks away.

Staff is friendly and courteous, and the lobby looks very nice after their renovation earlier this year.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Ryan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded August 8, 2019

Dear Ryan H,

Wow, we love to hear that you think of us at Best Western Suites Downtown as a second home, this is what we strive for!

As well so pleased you enjoyed the wonderful location, and the hotel facilities!

We look forward to seeing you back again soon!

Kind Regards,

George Dahbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2019

Had a great stay at best western downtown calgary.
I was in room number 1060, wow this room is amazing it has heated toilet 🚽 seat and bed 🛌 was really comfortable. I enjoyed my breakfast 🥞 here with variety of options. Breakfast lady was super friendly. Front desk staff was really helpful, they directed me for the good restaurant near by. Free parking is beyond awesome . I highly recommend this place. This place is a hidden gem 💎

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Ritika J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded August 8, 2019

Dear Ritika J,

Thank you for taking the time to write such a nice review!

We are so happy to hear you enjoyed the hotel, staff and location!

Please come back again soon!

Kind Regards,

George Dahbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2019

The hotel staff is super nice. Great hospitality. The stay at the hotel is very comfortable. The heated toilet seats and the cleanliness it's all top notch. This will my stay at Calgary on all my future visits. Loved it.
Thankyou for making it a great experience.
I am overwhelmed.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank YATINDER P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded August 8, 2019

Dear palyatin3089,

Thank you for taking the time to write such a lovely review!

We are so pleased that you enjoyed your stay with us, and look forward to hosting you again on your next trip to Calgary!

Kind Regards,

George Dahbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2019 via mobile

Booked on rewards points in March for a June wedding in downtown Calgary. Upon check in, they informed us we were upgraded to a jacuzzi suite, great! After 10 minutes in our room, the front desk called up to say we didn’t have enough points to use for a free night. I had to explain to them how their own rewards system worked. She said she would call the rewards centre and get back to me, she never got back to me. She didn’t seem to understand that the points were already allotted from my account when I booked in March.
Now for the gross part. There was blood on the stairs to the jacuzzi and some kind of liquid splashed all over the walls and bathroom door, we think it was coffee or pop. Husband got housekeeping and they cleaned it up, but it definitely wasn’t a good impression.
Rooms are dated and you can tell the hotel has been around for many many many years. The front lobby was under construction and I can only hope the rooms are next.
Breakfast was good, but not enough seating. Tables were not cleared which limited seating options as well.
All in all, I wouldn’t pay to stay here and I wouldn’t use points to stay here either.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Tricia B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded August 6, 2019

Dear lakureyri,

Thank you for taking the time to complete a review!
We are so sorry that there were these issues during your stay.
We sincerely apologize, this is most certainly not the norm!
Guest satisfaction is of utmost importance to us, and as such, I would appreciate it if you could contact me at your earliest convenience.

Kind Regards,

George Dahbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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