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Sean B
Calgary, Canada

Excellent Customer Service as usual

5.0 of 5 bubblesReviewed Jul 18, 2019
Rooms require updating, especially for the price. Great location and very friendly staff. Bad cleaning though, lazy. Our beds were slept in upon check in and just made, hair everywhere - GROSS! otherwise, the hotel is clean
Date of stay: July 2019
Trip type: Traveled on business
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this review
Responded Jul 19, 2019
Dear Sean B,

Thank you for taking the time to complete a review of our hotel!
I am happy that you received excellent customer service.
We are so sorry for the cleanliness issue, we have addressed it with the head housekeeper and staff.
I hope you noticed our renovation in the public areas. This fall, we will commence updating the rooms to complement the new lobby.
We thank you for your review and look forward to welcoming you back.

Warmest regards,

George Dahbour
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 16, 2019

We went during the Stampede so prices were high fir a BW, but more reasonable than others. A great location though, close to 17th Avenue and all the shops. Several nice restaurants just a few steps away. A 30 minute walk to the Saddledome or a $10 checker cab ride.

Date of stay: July 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank clehman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded July 18, 2019

Dear clehman,

Thank you for taking the time to review the BW Plus Suites Downtown!

We are very happy to learn that you had a wonderful stay and enjoyed the greatest show on earth, The Calgary Stampede.
We thank you for your review and look forward to welcoming you back.

Best regards,

George Dahbour
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2019

Old .. very old and smells like grandma's house. Stay further from downtown and drive to downtown. They had parking. Plus. Beds were good. Plus. Just very old and run down for the downtown price. Spend another 50$ for nice downtown or stay for less outside down town and it will be better

Date of stay: July 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank klesmeister
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded July 12, 2019

Dear klesmeister,

Thank you for taking the time to complete a review! We always take our guests comments to heart and appreciate your thoughts.

Best regards,

George F Dahbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2019

i have stayed here several times over the past year, and every time the experience is the same. Knowledgable staff, lots of parking, nice rooms and a great location. The proximity to restaurants and stores is great, especially in winter. this is always my first choice in Calgary.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank 586robyns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded July 12, 2019

Dear 586robyns,

As a repeat guest, we certainly appreciate your lovely review and feedback!

We look forward to hosting you again on your next trip to Calgary!

Kind regards,

George F Dahbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2019 via mobile

We’ve stayed here several times and are never disappointed. Staff treats us very well each time. Love the location easy walk to 17th Avenue. Will definitely book there again. Suites are nice and practical. Nice to have separate area from bedroom.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank Northend2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded July 9, 2019

Dear Northend2,


Thank you for your lovely review, we are so glad you enjoyed your stay with us!
Our super spacious and comfortable one and two bedroom beds are very widely appreciated by our guests, they love them, and we are glad you did too!
Thanks again Northend2, and we certainly look forward to hosting you again in the future!

Warmest regards,

George Dahbour
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2019 via mobile

Stayed here for 3 nights to see the Stampede, which was only a 20 min walk from the hotel, 45 min walk to downtown. Nice friendly and helpful staff, good breakfast, big rooms, great location, good facilities and good value.

Date of stay: July 2019
Trip type: Traveled with family
Thank 22tangotwo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded July 9, 2019

Dear 22tangotwo,

Thank you for taking the time to complete a review of the BW Plus Suites Downtown!

We are so glad that you enjoyed our spacious suites, breakfast in our new spacious breakfast room and great location of our hotel, with easy access to restaurants, entertainments and highways.

We thank you for your review and look forward to welcoming you back.

Warmest regards,

George Dahbour
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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