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Daydream32008329699
Surrey, Canada

Friendly Staff , very good service

4.0 of 5 bubblesReviewed May 29, 2019
Enjoyed our stay at this hotel. Staff were friendly , very good service. Our room was deluxe king bed and was clean . No problems that we encountered. Convenient location for restaurants & coffee shops & for shopping.
Date of stay: May 2019
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Responded May 29, 2019
Dear Daydream32008329699,

Thank you for taking the time to complete a review of our hotel!

We are glad to learn that you had a very good stay and look forward to welcoming you back.

Best regards,

George Dahbour
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 24, 2019 via mobile

Really pleasantly surprised by our stay Here. Huge room with two Queen beds, lovely little kitchen area for hot drinks and light cooking. Microwave, hob, and fridge. Etc. All spotless, very comfortable bed, extra friendly and helpful staff. Breakfast included. Good value and only 7 minutes walk to access transport to get all over town.

Date of stay: May 2019
Trip type: Traveled as a couple
2  Thank noraltc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded May 25, 2019

Dear noraltc,

Thank you for taking the time to write such a lovely review!
We are so pleased you enjoyed your stay with us and our location.

We look forward to hosting you again on your next visit to our fair city!

Warmest regards,

George Dahbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2019

We have stayed at many Best Western Plus hotels during our travels and have never been as disappointed as we were when we arrived at this location. The person working the front desk explained that it was an old apartment building that had been converted to a hotel and that was the feeling throughout our stay...date hallways, stale smelling room and very basic uninviting lobby. We will not book this hotel for future visits to Calgary.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Bonnie N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded May 25, 2019

Dear Bonnie N,

Thank you for taking the time to write a review!

We are sorry that you did not enjoy your stay with us, we have ongoing renovations, not yet complete, and hope will give us another try on your next trip!

We will still be offering complimentary WIFI, free breakfast and free parking for people that book directly through us or BW.com, which is a huge value and convenience, especially for a downtown location.

Thanks again Bonnie,

George Dahbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2019

For a business person, the Best Western Suites in Downtown is ideally situated (within walking distance of the downtown core and also 17Ave where there is a lot of nightlife. While my stay was not a long one, I prefer a suite where I can cook in the hotel and buy a few groceries. The bed and pillows were top notch (the most important part of any hotel room). The room was very clean (except for the exterior side of the windows which need a good spring cleaning. The other feature of this hotel that I liked was the secure underground parking. Breakfast was great.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Robert R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded May 24, 2019

Dear Robert R,

Thank you for taking the time to complete a review of our hotel!

We are very happy to learn that you liked our pillow top mattress and secure underground parking.
We will be replacing our windows starting this fall along with room renovations.
We thank you for your review and look forward to welcoming you back.

Warm regards,

George Dahbour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2019

This location has been under renovations for some time. Customer service always was excellent. Close to all my downtown core meetings so I don’t have to take a cab. Lots of restaurants and amenities near by, including a grocery store for those who want to cook in the room. The staff are very friendly and always greet you with a smile and always remember returning guests despite how many people they regularly see.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Explorer25326051821
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded May 10, 2019

DearExplorer25326051821,

We are so pleased to see that you keep coming back to stay with us, that's the greatest compliment of all!

Thank you for your lovely review, we are glad to hear that you love the location and proximity to everything that downtown Calgary has to offer.

See you again soon!

Warmest regards,

George Dahbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019

Good Hotel and good staff.
Mr Deepak and his colleague Pragya were helpful during our stay and made sure that we feeling comfortable. Rooms are out of touch and are in need of upgrading rooms are still kept well but it would be nice to have something newer modern. we would come back in future stays in Calgary.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Paradise28283934190
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George D, General Manager at Best Western Plus Suites Downtown, responded to this reviewResponded May 10, 2019

Dear Paradise28283934190,

Thank you so much for your lovely rating!

As you probably noticed on your visit we are in high gear with renovations, and look forward to hosting you again on your next visit to our fair city!

Warmest regards,

George F Dahbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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