This Hotel refuses to take responsibility for properly cancelled reservations made through their partner Booking.com on their behalf. The web site falsely advertises no charge cancellation up to 5 days before check in. The Hotel however has a policy of no refunds up to 8 days before checking in. This is not displayed for public information through their partner's service. When my event was cancelled and I was no longer to travel to this city I cancelled my reservation, 6 days before due to check in and I received the proper cancellation notice. Holiday Inn still charged my credit card the full amount for the complete stay, blaming their partner for the misinformation.
Holiday Inn you have lost my business forever and I will be sharing my experience with as many as I can through Social Media to warn them of your dis-service to customer.
- Official Description (provided by the hotel):
- Enjoy A Smart Stay At This Calgary, Alberta Hotel Both leisure and business travelers will benefit from the prime location and amenities found at the Holiday Inn Express Hotel & Suites in South Calgary. Our hotel's location is 30 km from the Calgary International Airport (YYC) and .05 km from the C-Train at Canyon Meadows Station. From the 24-hour fitness centre with elliptical trainer, treadmill and life cycle to the indoor pool with a water slide and a hot tub to the complimentary hot breakfast with warm cinnamon rolls, bacon, sausage, cheddar cheese omelets, yogurt, juice and coffee, we go beyond other hotels in Calgary to give you the amenities you need. Each room features cable TV, a microwave, a refrigerator, a workspace with two phones and free high-speed Internet access. You'll enjoy being in close proximity to Heritage Park, Spruce Meadows Equestrian Park and the major attractions throughout Calgary, Alberta. Our hotel is just a shopping trip away from SouthCentre Mall or Chinatown, and we're a short drive from outdoor fun at the Calgary Zoo, Canada Olympic Park or the world-renowned Calgary Stampede. Lodging here puts business travelers within minutes of Daimler Chrysler, Agrium, Earth Tech, Graham Construction, Reimer Express Lines, Fluor Daniel and other major businesses in South Calgary. Our hotel's amenities include a meeting room and a 24-hour business centre with copy, fax and print services. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Calgary South
- Holiday Inn Calgary
- Holiday Inn Express Calgary
- Calgary Holiday Inn