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“Bad Service from The Accounting department.....”

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Holiday Inn Calgary Airport
Ranked #66 of 109 Hotels in Calgary
Reviewed August 18, 2013 via mobile

This is the only hotel that don't know how to cancel the holding amount on your Credit Card... From Thailand - Canada :-(
After the Manager Agreed it will not happen...

So 2 x Transactions is showing up for 2 weeks... :-(

The week before I stayed at the Airdrie Holiday Inn - Great Service from Kim and her team without this problem....

  • Stayed: August 2013
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Thank Johan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Calgary Airport, responded to this reviewResponded September 5, 2013

Dear Johan K,

Thank you for taking the time to write a review about your stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations and for that please accept our sincere apology for the issues you have encountered during your stay with us. Rest assured, your valuable comments are noted and will be forwarded to the appropriate department to be addressed accordingly. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Thank you for sharing your feedback, and I hope to have an opportunity to serve you again.

Sincerely,

Krysllin G
Case Manager
IHGCare

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Reviews (406)
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193 - 199 of 406 reviews

Reviewed August 16, 2013

This was the first stay on our Canada holiday, and was perfect. Close to the airport, and ideally located if you have a hire car. Nice pool and fitness room. Good room facilities, including air con. Very helpful staff.

Stayed: July 2013, traveled with family
Thank Gloshawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

We stayed one night in July as we had an early morning flight, and we're using the park and stay option. The front desk staff were very friendly and the lady assisting us went out of her way to assist us. Our stay was short and we did not use the pool or eat here, but the service was first rate. The hotel itself was clean and nicely appointed, it appeared to have been renovated quite recently. The free shuttle was helpful in the am and the parking provided while we were away was safe, and a bargain as we were gone for two weeks. The only downside was our little guy accidentally left his teddy behind, which we did not discover until it was time to board the plane. He was very distressed. I called back to the hotel and the staff very helpfully rushed to look for him as we were set to board our flight. When we returned two weeks later, the desk staff located him immediately and made a show of presenting him back to his grateful owner! Best customer service from all staff I have experienced in a long time! Would definately stay again!

  • Stayed: July 2013, traveled with family
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Thank FlumpysMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded August 15, 2013

Thank you for posting your comments regarding your recent stay here at the Holiday Inn Calgary Aiport. I am happy to see that you had an enjoyable stay. We look for ward to being of service to you again in the near future.

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Reviewed August 10, 2013 via mobile

Decent room, good location as it is just off the highway. But, wow, is it hot in there... Hot in the rooms even with the ac turned on all day and night. The fridge even had a hard time keeping cold. The lounge was even hot. Think this ruined the stay. Otherwise, it was a nice hotel.

  • Stayed: August 2013
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1  Thank erinjayne306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded August 15, 2013

I would like to apologize for how hot it got for you in our hotel. I have spoken to our Chief Engineer to ensure that this does not happen again to any of our guests in the future. We hope that you decide to choose us again if you are in the Calgary area. Thank you for taking the time to post your comments regarding your recent stay.

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Reviewed August 5, 2013

Our rental car wouldn't start in the morning, our first morning in Canada, and the hotel staff went above and beyond to help us get it sorted out and on our way... SO very helpful and kind. Would definitely stay here again!

  • Stayed: August 2013, traveled with family
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1  Thank Smileseng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

Check in was long and painfully. The reception clerk didn't feel like she wanted to answer our few questions.

We booked a room with Hotel.com. We paid an extra to have the breakfast included. At check in, they give us a voucher of 20$ to cover the breakfast. The buffet is 11.95$ per person, so not enough for 2 adults and 2 teenagers. After 3 visits to the front desk and a phone call to hotel.com, they finally gave us a voucher to cover the breakfast. We still had to argue with the cashier at the restaurant the day after. Don't bother going to the buffet. The food was horrible, items on the buffet always empty.

We were on the first floor, level for pets friendly room. We were awake most of the night because of barking dogs everywhere. Two visits again to the front desk about the noise. They told us they will take care of it but nothing happened

These was no hot water for the showers in the morning. Water pressure was really bad too. Get there early because the parking gets full quickly (not big enough). Other than that rooms are okay.

Stayed: August 2013, traveled with family
1  Thank Guyedm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Calgary Airport, responded to this reviewResponded August 19, 2013

Dear Guyedm,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I sincerely apologize for the poor experience you had in our restaurant area and for the noise challenges you have encountered. We deeply regret the dissatisfaction and inconvenience this has caused you.

Your comments are very important as we rely on you our guest to tell us how we are doing and how we can better meet your needs. Rest assured that your comments will be looked into and will be used to consider updates where possible. We hope you give us a chance to change your perception of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed August 1, 2013 via mobile

Great hotel, clean, comfortable rooms, friendly staff, pool and gym a bonus. Location great if you have a car, handy for airport and great for main routes in and out of the city. A perfect start to our Canadian holiday.

  • Stayed: July 2013
    • Value
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1  Thank JimandannaOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded August 3, 2013

Thank you for taking time out of our busy schedule to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport. We are happy to hear that we were able to go above and beoynd your expectations. We hope to be of service to you again in the near future.

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Additional Information about Holiday Inn Calgary Airport

Address: 1250 McKinnon Dr NE, Calgary, Alberta T2E 7T7, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #66 of 109 Hotels in Calgary
Price Range: $92 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Calgary Airport 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the fully renovated Holiday Inn Calgary Airport Hotel. This 100% n on smoking, family friendly Calgary hotel is located near beautiful downtown Calgary and close to the Calgary International Airport At Holiday Inn Calgary Airport, guests have access to the following destinations and attractions: Business: Shaw, Atco Gas, UPS, Coca company, etc. Leisure: including the Calgary Zoo, Sunridge Mall, Calgary Stampede and Barlow Trail Restaurants and entertainment facilities. Discover modern amenities and decor in our guest rooms and suites, including 32-inch LCD televisions, refrigerators, microwaves, and ergonomic chairs, just to name a few. You can also stay connected with friends, family, or the office via our complimentary high-speed Internet access throughout the hotel as well as our business centre. We also offer 2124 sq. ft. of meeting space with conference and catering services. Relax after a long day in our heated indoor pool, hot tub or workout in our fully equipped fitness room. Grab a bite at the Sunset Grill with a wide variety of dishes or unwind with one of our feature cocktails in the Twelve Fifty Lounge. Other features include a complimentary shuttle, plenty of free parking during your stay, in house guest laundry facility and Priority Club points or Air Miles. Find what you re looking for and so much more at the brilliant Holiday Inn Calgary Airport. Relax, It's Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Calgary Airport Hotel Calgary
Calgary Holiday Inn

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