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“Great hotel except the front desk people”

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Four Points by Sheraton Calgary Airport
Ranked #61 of 109 Hotels in Calgary
Puerto Vallarta
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel except the front desk people”
Reviewed January 31, 2013 via mobile

They need to improve the guest service at this hotel. Younger people are at the front desk and they are not any friendly or accommodating... A big ugly hair stands in my shower wall for two days in a row...
Rooms are nice and location amazing.
Don't eat from the breakfast buffet, poor and not fresh at all

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsairport, Manager at Four Points by Sheraton Calgary Airport, responded to this review, February 20, 2013
I appreciate you providing a thorough review of our property. All comments good and bad are welcome as they provide us the opportunity to improve our overall service delivery. I am sorry to hear that your experience with our Front Desk associates was not up to our usual standards. It is our goal for all of our guests to feel welcomed at arrival and during the entire length of their stay. I will be sure to share your comments with our entire team to ensure that moving forward your next stay with us is up to our normal high standards of service.

We greatly appreciate your patronage and hope to deliver a much better experience during your next stay.

Kindest regards,

Michelle Murphy
Senior Sales Manager
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489 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Vancouver, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 19, 2013

We had a wonderful stay at this next stop over in Calgary! Very clean hotel. Comfy king size bed just like home. The bar was good, food was delicious. Awesome pool, my kids loved it! Close to all the family attractions too. Five stars across the board for sure. :)

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Family-of-5-hearts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsairport, Manager at Four Points by Sheraton Calgary Airport, responded to this review, January 25, 2013
Thank you for choosing to stay with us at the Four Points by Sheraton Calgary Airport and providing your feedback.

I am so glad to hear that you and your family enjoyed your stay. It is our goal to provide a home away from home for our guests while they are staying at our property. It is wonderful to know that you were able to take advantage of all the ammenities that our hotel has to offer.Nothing better than a great meal after a fun time at the pool.

I appreciate your positive comments, we look forward to having the opportunity to host you during your next stay.

Cheers!

Michelle Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 16, 2013 via mobile

I had an excellent stay at this hotel when at meetings in the hotel. Not too far from airport, but farther because of a detour other reviews talk about. Utilize the shuttle service from the hotel to avoid a $ 30 cab ride from airport. The lounge was good and the food at meetings was good as well. Rooms were clean and beds were comfortable. The hotel was also very quiet. I would definitely stay here again. Also not too far from restaurants if you want to leave hotel for meals.

Stayed January 2013, traveled on business
Helpful?
Thank Greg A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 9, 2013

There is a lot to be said about a nice, clean hotel

The Four Points Calgary Airport by Sheraton is a great choice. The hotel itself is rather new and fresh.

Check In:

Check in is fast and efficient, as to be expected from a Sheraton hotel. Front staff are courteous and friendly and make your first impression a welcoming one.

Rooms:

The rooms are nicely appointed and have higher end finishes than most hotels in this price point. The biggest thing that sets this hotel apart from most is the value. Many hotels that are in the same budget as this one do not have the same fit and finish. The addition of Ric's Grill is a nice touch as well with great fare and ambiance.

Overall:

The Four Points Calgary Airport by Sheraton is a great choice. Yes at this time with the Airport runway expansion, it is a more lengthy trip to and from the terminal, but all hotels are facing this challenge until the tunnel is completed. The shuttle service is a plus, and the staff and drivers are very polite and efficient. Definitely put this hotel on your list of possibilities if you are staying in the area.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AtlasMaximus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alberta
Level 4 Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 25, 2012 via mobile

We decided to check-in at the this hotel as we have a 630am flight out of Calgary. The building looks new, parking was not too crowded considering it is Friday and near the holidays. Check-in was a breeze although the lobby is too busy as there is a party going on in their function room/ball room. The room is clean, free bottled water which is a plus. So after dinner, we decide to go to bed at 8pm as we need to be up up by 3am. Everything was doing well until about 12 midnight when we heard people running down the hallway, then you can hear people going in and out of the rooms besides us. Great! I think the party downstairs was over and these idiots decide to extend it inside their rooms. By 1230 am I couldn't take it anymore and decided to warn them. They hid my warning for about 30 seconds and resumed with their party after. Called front desk and complained and they told me their security went home already. They did send somebody over, I think it was their shuttle driver. By that time it was already 1am and the whole family is wide awake already. When we checked out at 330am we did receive an apology from the front desk agents. I guess maybe next time I do decide to check-in here again I will ask for a very quiet room.

Stayed December 2012
Helpful?
2 Thank millet20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsairport, General Manager at Four Points by Sheraton Calgary Airport, responded to this review, December 27, 2012
Thank you for choosing to stay with us at the Four Points by Sheraton Calgary Airport and providing your feedback. I truly value your opinions as we use them to improve our service delivery.

I am so sorry to hear that your stay with us was disrupted due to noisy neighbours. We always encourage guests to reach out to our Front Desk team immediately as we have no tolerance for those who choose to disrupt the quiet enjoyment of the hotel for others.

Again my sincere apologies. I am glad to hear that you did enjoy the rest of your stay. We hope we have the chance to welcome you back in the near future to provide the restful stay we strive to deliver.

Warmest regards,

Karim Sorathia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 10, 2012

I've stayed here numerous times on my way in and out of Calgary. The rooms are very spacious, and include extra amenities like a fridge and lots of storage space. There was lots of room for me to bring my field gear inside overnight. The king size bed was very comfortable.

The staff are very friendly and the bar and restaurant are good and relatively reasonably priced. Breakfast room service was a bit expensive, but this is typical of any hotel chain.

The location provides decent access to the airport - 10 to 15 minutes' drive depending on traffic. A free airport shuttle runs on the hour during the day. Downtown was easily accessible by taxi at night.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slade_and_Norman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level 4 Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 30, 2012

Below is my rating on the categories I experienced. Everything is rated out of 5 (5 being the best)

Staff 5 - Very friendly and accommodating. Genuine smiles (not being phony)

Lobby 4 - Pristine condition and lots of seating if you need to wait for any reason

Room size 4 - Average to above average
Room Cleanliness 5 - Rooms are in great shape and house keeping has kept them shining

Bathroom 3 - Nice looking and modern. Would be a 4 but the shower head seems like it was installed for someone that is about 5'5"

T.V. 4 - Flat screen L.G., Good picture and decent channel selection. Looks like a 37" or 42" but for the size of the room a 46" or larger would be nice

Bed 3.5 - Much better than the beds their sister properties (Westin) use but still not matching up (a little mushy) to the beds that are in Hilton properties.

Gym and Pool 4 - Decent size gym with good equipment and a nice indoor pool that has a steam room off the deck as well

Restaurant 3.5 (Ric's Grill) - Great breakfast, dinner selection is okay but noting that was mind blowing

Overall a solid 4 out of 5!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Itravelmorethanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsairport, General Manager at Four Points by Sheraton Calgary Airport, responded to this review, December 11, 2012
We truly appreciate you taking the time to review your stay with us. We take great pride in providing exceptional service to our loyal guests. If there is anything further we can do to make your next stay even more enjoyable, please do not hesitate to reach out.

We look forward to welcoming you back on your next business trip to Calgary.

Warm Regards

Karim Sorathia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Calgary Airport

Property: Four Points by Sheraton Calgary Airport
Address: 2875 Sunridge Way NE, Calgary, Alberta T1Y 7K7, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Calgary
#27 Family Hotel in Calgary
#30 Business Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Calgary Airport 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Our hotel, conveniently located to both downtown and the airport, offers plenty of meeting and banquet room space, perfect for your next event. ... more   less 
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Also Known As:
4 Points By Sheraton Calgary Airport
Four Points By Sheraton Calgary Airport Hotel Calgary

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