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“Great family hotel”

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Four Points by Sheraton Calgary Airport
Ranked #59 of 109 Hotels in Calgary
Edmonton, Canada
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great family hotel”
Reviewed September 10, 2012

Got this hotel from Priceline negotiator for $115. Easy check in, friendly staff. Was placed in a preffered suite on the 3rd floor which was great. Very clean room, comfy bed, great toiletries. My kids love swimming so we went to the pool, it would have been great if the pool wasnt so deep for my 6 yr old son. It would have been nice if some life jackets were provided.. The fitness area was small, but that's ok we didn't have time to use it. Overall the hotel was great would highly recommend!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank april22reeses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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491 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Saskatoon, Saskatchewan, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 9, 2012

Arrived....And the room looked very nice, crisp and clean....however there are ZERO grab bars in the bathroom by the toilet or in the shower....And yet it is listed as an accessible king....Luckily I had my husband (Ryan's wife is writing this review) to assist me with a shower this AM.....THE Bathroom floor is very slippery when wet!!!

The bed' very high and I would recommend lowering it a tad for accessibility...

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 9, 2012

We are in the process of moving to Calgary and as we had just flown in to the city from our vacation, we stayed here one night before getting possession of our new home. Very comfortable and modern room. Loved the bright decor and the very bright bathroom! Very Ikea like :)
Check in service was great, no complaintsthere, however, the restaurant dowstairs is another story. Extremely poor service, and bad food. Saving Ric's Grill for another review. As for the hotel itself, a definite YES if you want to stay.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank km100503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 6 Contributor
248 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed September 7, 2012

Last night Sept 6, 2012 I stayed here for one night. My flight was let so I did not arrive at the hotel until 12:45am. The bed has hard as a board, the pillows like rocks and the air conditioner noisier than the planes at the airport. I had a 4:30 am wakeup.... But didn't get much sleep. Stay somewhere else, is my recommendation. On the plus side, the room is large, and remodeled.

Room Tip: Ask for a bed that isn't as hard as rocks.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsairport, Sales Manager at Four Points by Sheraton Calgary Airport, responded to this review, September 14, 2012
Thanks very much for reaching out to us.

We apologize that you felt you did not have a great sleep with us when you stayed. Our beds are normally what guests rave about when they stay with us.

We are actually a new property built in May of 2010. So yes - our rooms are quite spacious and modern. We realized this year that our air conditioning units could be a bit better, and thus we are near completed on brand new ac units in each of the rooms.

Best regards,

Kelsey Jones
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coaldale, Canada
Level 6 Contributor
248 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed September 2, 2012

We met some family for the weekend at this hotel. When booking we asked for two rooms close together. When we checked in we were pleased to learn that we had adjoining rooms. Nice.
The check in was painless and the staff were professional.
The housekeeping staff were friendly and prompt, with smiles on their faces.
Pool area was clean, however the hot tub was signed as out of order. When we explained to the kids that we couldn't use it they were disappointed, and when several men disregarded the sign and used the tub anyway, the kids were confused. We asked at the front counter and were told there were no problems with the hot tub and seemed surprised that there was a sign.
The parking lot is a bit cramped and if parking anything larger than a compact be prepared for door dings.(thanks to the driver of the blue mini van for the ding on my black car...shows up real well.
The location is convenient and close to all amenities, such as the Sunridge Mall, and several other locations.
Checkout was smooth and painless.
All in all a good experience.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kermit403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Level 6 Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed August 31, 2012

This place is now the standard that all airport hotels in area will judged against. It is clearly focused on business travellers, but we loved it for a family getaway weekend.

Quick check-in, large very clean rooms with great beds and TVs. It's very new and the decor is ultra modern -- no drawers just baskets in cubby holes. I loved the room layout with the long desk, office chair and good wi-fi for getting work done. Also had a nice easy chair with ottoman and a little pullout table to eat room service on. The bathroom is bright white with a great vanity. In the armoire was a small fridge, microwave, safe that held my laptop, ironing board and iron and lots of hangers including skirt and pant hangers.

Ric's Grill was the best airport hotel restaurant I've eaten in for years. Kids buffet for breakfast was around $8, adult $12 to 14.

Only a few minor concerns: pool was small, and the above ground parking did not appear to have plug-ins (for winter plug-ins). There is is underground parking too, but we didn't use it. And it is not right on the edge of the airport - shuttle was about 20 minutes.

All in all, a great place.

Room Tip: Try the craft beers in the lounge.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pengAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsairport, Sales Manager at Four Points by Sheraton Calgary Airport, responded to this review, September 5, 2012
We wanted to take a moment to thank-you for your positive feedback from your recent stay.

We feel that great customer service is all in the details, and we take pride in the fact that you felt we surpassed your expectations.

If there is anything further we can do to make your next stay even more enjoyable, we are only a phone call away.

Best Regards,

Kelsey Jones
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Renton, Washington
Level 6 Contributor
277 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed August 26, 2012

I stayed here for one night. The rooms were extremely spacious, modern, and clean. We left our baggage (and unpacked a little) in our room to do a little sightseeing. When we returned, I noticed our A/C wasn't working so we called the front desk. They sent an individual who was extremely surly and a somewhat bad attitude to address this issue. He stated the A/C wasn't working and that we should move to another room. However, he didn't apologize once for the inconvenience and treated us as though we were a nuisance. He wanted us to move right away and that he wanted our room cards right away. When I told him to give us a little time to move, he seemed slightly perturbed by that. When I went down to the front desk to pick up our new room cards, the front desk barely acknowledged me and didn't apologize for the inconvenience at all.

I would have given a 4/5 or 5/5 if the hotel had provided some decent service. Otherwise, the place is a decent value for the money given its nice rooms and facilities. It would be nice if they provided a free breakfast, too.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lsli88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsairport, Sales Manager at Four Points by Sheraton Calgary Airport, responded to this review, August 29, 2012
Thank-you very much for taking the time to reach out to our property regarding your stay. As we take your feedback very seriously, please feel free to reach out to me directly at sales@fourpointscalgaryairport.ca so I can follow-up further with our associates.

We apologize that the level of service was not up to our usual standards, and hope we can better accomodate you in the future.

Sincerely,

Kelsey Jones
Sales Manager
Four Points by Sheraton Calgary Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Calgary Airport

Property: Four Points by Sheraton Calgary Airport
Address: 2875 Sunridge Way NE, Calgary, Alberta T1Y 7K7, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Calgary
#27 Family Hotel in Calgary
#30 Business Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Calgary Airport 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Our hotel, conveniently located to both downtown and the airport, offers plenty of meeting and banquet room space, perfect for your next event. ... more   less 
Reservation Options:
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Also Known As:
4 Points By Sheraton Calgary Airport
Four Points By Sheraton Calgary Airport Hotel Calgary

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