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“Deceiving”
Review of Centro Motel

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Centro Motel
Ranked #62 of 110 Hotels in Calgary
Certificate of Excellence
Reviewed September 7, 2013

After reading the reviews, I decided to take a chance and stay here. The hotel rates in Calgary were very high, and this one seemed reasonable in comparison. It was conveniently located for our travel through Banff. The outside of the motel is deceiving, as it is not very impressive. The room, however, was quite nicely renovated. It was small, but it was very nice. The beds were comfortable and the room was very sylish. There were wood floors and slate tile throughout the bathroom. The towels were the softest I have ever had in a hotel. The staff were friendly enough, Not outstanding. They checked me in and out efficiently, but I got no warm fuzzy feeling from them. The guy who checked us in did not even get up from his computer chair, nor did the woman who checked us out. Given the price, I would stay here again.

  • Stayed: August 2013, traveled with family
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2  Thank SuzanneH448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded September 23, 2013

Thank you for taking the time to write about your stay at Centro Motel. We are happy to hear that you enjoyed our modern and up-dated rooms and décor and that you found our linens to exceed your expectation. It is disappointing and unusual to hear that our staff members were not overly welcoming. This has been discussed as it is an expectation of all our staff members to stand, smile and greet the guest. They understand the importance of all our guests to our business and will ensure this is not repeated in the future.

We look forward to another opportunity to welcome you with smiles on your return visit to our City.

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160 - 166 of 262 reviews

Reviewed September 3, 2013

The centro is lovely upon first entering the room--granted the building itself is not fancy, but it is tidy. The room is decorated in a modern fashion--quite lovely -& the layout maximizes the small space. We only discovered a problem because we were there for more than one night--the shower was never cleaned (mind you the taps were buffed!) for the entire four day stay, & the bedspread had a spill that was never dealt with. We wondered what we COULDN'T see.

  • Stayed: August 2013
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Thank Notableplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded September 23, 2013

Thank you very much for sharing your recent experience at Centro Motel. We are disappointed to hear your comments regarding the Housekeeping and can assure you that this matter has been taken very seriously and addressed with all of our staff. We do encourage guests to report anything they find less than satisfactory immediately upon its discovery so that we may be afforded the opportunity to deal with it directly during your stay. We hope to have another opportunity to impress you with our usual high standards and level of service.

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Reviewed August 27, 2013

We stayed one night as we needed a stop over motel upon landing at Calgary airport and prior to traveling on to Banff National Park. We found this motel on TA and booked it because the price was right and it appeared to be modern and neat. We were very satisfied with the motel and would recommend it.

The room was modern, neat and the bed was comfortable. We were given the top room above the office closest to the highway yet we had no issues with noise and slept soundly. The gentleman that checked us in at the front desk was extremely friendly and helpful in answering our questions about directions, etc. The breakfast was ok (cereal, fruit, toast, yogurt, coffee & tea) - nothing major yet something to put in our stomach before continuing on our road trip.

This was definitely nothing like the motels we've stayed at before. We enjoyed our stay.

  • Stayed: August 2013, traveled as a couple
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Thank TracyTomNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded September 23, 2013

Thank you very much for your time in writing a review on your recent stay at Centro Motel. We are extremely pleased to hear that our service, amenities and value were found to meet and exceed your expectations. Our guests’ satisfaction is extremely important to us and it is rewarding to hear that we have succeeded in our efforts.

We look forward to another opportunity to welcome you back to Centro Motel should your future travels bring you back to Calgary.

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Reviewed August 25, 2013

We booked this for a wedding and were very happy with the motel. The rooms were very, very nice with a king bed and a pack n' play for my infant daughter set up. There's a fridge and Keurig with coffee in the room. Room was clean and modern. Price was best I could find in that area.
The only drawback was the area for breakfast doesn't have much seating.

  • Stayed: August 2013, traveled with family
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Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded August 26, 2013

We wish to thank you for your comments regarding your recent stay at Centro Motel. We are extremely satisfied to hear that you found everything to meet your standards. We appreciate your feedback with respect to the breakfast room space and are looking for different configurations to allow for more seating while not foregoing the overall experience.

We are happy to hear that you enjoyed the complimentary in-room amenties and find your comments an affirmation that we are working in the right direction to providing an excpetionall overall guest experience. Our guests and their satisfaction are very important to us.

Thank you again for your comments and we look forward to your next visit to Centro Motel.

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Reviewed August 22, 2013

We had booked this motel based on TA reviews and when we arrived, I first thought we had made a horrible mistake.. But I was wrong! Even though the outside looks a bit shabby, the lobby was really nice, we were greeted by two friendly Indian guys, checked in promptly and when we got to our room, it was excellent! Modern, new decor, done with good taste. We experienced no particular noise even though the highway was just there, and the breakfast was great, with more options than most motels with a continental one offer. A really good stay through and through.

  • Stayed: August 2013, traveled as a couple
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Thank Cattis26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded August 26, 2013

Thank you so much for your recent review regarding your stay at Centro Motel. We are pleased to hear that you found our property to meet all your expectations. It is rewarding to know that the effort put in by both staff and management is recognized and appreciated by our guests. We realize that there are many options available to each guest in terms of accommodations and appreciate that you recognize the value that we provide and that you choose Centro Motel.

We look forward to the next opportunity to welcome you back to provide the same service and value you have become accustomed to.

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Reviewed August 19, 2013

We stayed at the Centro Motel August 17 2013 for a wedding nearby. Can echo many of the comments below. This motel is definetly not remniscent of boutique, however.

Room was a decent size, very comfortable beds. Some of the furniture was newer, however the bedside tables and desk were chipped, faded and very worn. This hotel has been given a facelift of paint and accessories but does not hide the age of this place.

Front desk staff (owners?) were very friendly. Check in was good and quick.

As far as noise, we didn't drink a bottle of scotch but a bottle of vodka so we slept like logs. My husband is normally a very light sleeper but had a great sleep. It is right beside a very busy roadway and I was a little weery of this when booking but all was good.

I would've given this place 4 stars if the furniture wasn't so worn/ beat up but the price was right and we would probably stay here again if we were in this neck of the woods.

Room Tip: We requested a top floor as the rooms have laminate and can be loud on the first level.
See more room tips
  • Stayed: August 2013, traveled with friends
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Thank Jennybuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded August 26, 2013

Thank you very much for taking the time to write about your recent experience at Centro Motel. We also thank you for your comments regarding the in-room furniture. After four years of use we recoginze that some pieces will need to be changed out and are currently looking for options that will stay in line with our modern décor. Our staff and management are proud of the product we offer and desire to maintain the up-dated, modern and clean feel.

We are happy to hear that check-in was quick and our staff friendly. We understand that after a long day of travelling, people just want to get to their room to relax.

We hope that on your return travels to Calgary, that we have an opportunity to welcome you back to Centro Motel!

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Reviewed August 19, 2013

At its heart, Centro Motel is just that: a motel. Sure, they've done it all up in espresso-coloured modern furniture, put some art up, and painted in designer colours, but it's still a motel.

This being said, it's a far nicer motel than others on the 16th Ave. strip, and I appreciate the effort they made.

A few areas where they could improve:
* A/C - don't be fooled. The property doesn't have central air-conditioning. Rather, they've cut a hole in the wall and put in those giant portable air conditioners. It's noisy and ineffective, and I do hope that this feature is rethought soon.

*There was a faintly sulphurous smell coming from the water from the sink faucet. We opted to drink bottled water. I know that Calgary's water supply is potable and the smell was not present in the shower.

* Cracked front window. Also, the window right next to the door was openable. This is a definite security hazard, since it's fairly simple to punch right through a screen and open the door from the inside.

On the good side:
* Easy to park. It's a motel, after all.
* Helpful front desk service.
* Cheap.

Would I stay again? Probably, under the same conditions: Stampede week means the prices throughout Cowtown are jacked up. I'd stay here so as not to blow the budget.

  • Stayed: July 2013, traveled as a couple
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Thank anjouanjou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded August 26, 2013

Thank you very much for your review of Centro Motel. We are pleased to let you know that we are currently working on replacing the current A/C and heating functions with quieter, more efficient PTAC units. A lot of research has been done to find the best solution with the least amount of sound. We are on track to have the installation completed by November 2013.

It is always great to hear that our staff is helpful and pleasant as we understand how important and impactful that aspect of a guests stay is to the overall experience. We are pleased to hear that you found our pricing in line with the value that is provided.

We look forward to our next opportunity to welcome you back to Centro Motel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centro Motel

Address: 4540 16 Ave NW, Calgary, Alberta T3B 0M6, Canada
Location: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#1 Best Value Hotel in Calgary
Price Range: $50 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Centro Motel 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
Centro Motel is a trendy boutique property that provides you with the comfort of a 4 star hotel at half the price. Enjoy our smart decor and funky furnishings while lounging on our pillow-topped mattresses that are draped in our luxury linens. Wrap yourself in our plush bathrobes provided for your comfort in all of our rooms. Complimentary with all rooms every day of the year is - calling to anywhere in Canada and the U.S., WiFi, continental breakfast and parking! Centro Motel is located in Calgary’s NW quadrant in the trendy area of Montgomery. We are 3.5 km away from the Children’s Hospital, 3.1 km away from the Foothills Hospital (check with us for special Hospital rates), 4.3 km away from the University of Calgary, 4.7 km away from Canada Olympic Park, 4.1 km away from McMahon Stadium, 4.4 km away from Market Mall and 9 km from Downtown Calgary. ... more   less 
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Also Known As:
Centro Hotel Calgary

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