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“GREAT motel option”
Review of Centro Motel

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Centro Motel
Ranked #61 of 110 Hotels in Calgary
Certificate of Excellence
Reviewed July 4, 2012

It's on Highway 1 on the west edge of town, and you park your car in front of your door. But that's where the comparison to the motels of my youth ends -- the rooms are as the photos and reviews describe: new, modern, clean, and comfortable, and I've never stayed anyplace like it. Really a pleasant surprise.
They aren't super-high-quality finishes and it felt a tiny bit DIY. (But so does my house, so that's okay.) And the glass door to the toilet suggests you ought to know your roommate pretty well. I'd also recommend the top floor: we were on the ground, and anytime our upstairs neighbors were present, the ceiling *tick-tick-tick-tick*ed with annoying/alarming regularity. We never heard footsteps -- it was more like a structural thing. But aside from that, I highly recommend it: it was the best motel of our trip by far.

  • Stayed: June 2012, traveled as a couple
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2  Thank srs-seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

We thank you for your review and are proud to be named the best motel of your trip by far. We strive very hard to provide a quality experience for our guests and it is rewarding to hear that our efforts resulted in a pleasant experience for you.

We hope that you enjoy the rest of your trip and that we can welcome you back to our property soon.

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202 - 208 of 262 reviews

Reviewed June 17, 2012

This motel located just outside the town. We were told by the friendly staff to drive our car to the Park & Ride Brendwood station and take the train downtown as the parking fee is extremely high. It took about 10 minutes' drive from the motel to the train station and another 10 minutes on train to get to downtown. So if you do not have a vehicle, it is better to stay in the hotels that located downtown and of cause, it will cost a lot more.

This motel has a tiny lobby but what impressed us was we are free to use their Apple computers!

The room was clean but small in size. We had quite a number of luggages and it was rather tight to fit all in the room. There was a working desk and a chair, a heater, flat screen TV, coffee and tea making facility and a refrigerator in this tiny room! Our so called queen size bed was made out of two single beds, though was clean but not comfortable because we would fall in between the "ditch". When we turned on the light in the bathroom, the exhaust fan would turn on and that made a lot of noise and that disturbed my sleep. We had to turn it off in order to get a peaceful sleep.

The room and bathroom are modern and clean, they provide one soap only which we had to use the hand soap as our bath soup. I would be ok for people who only stay for one night. One other negative part - the drain in the shower worked very slowly, by the time I finished my shower, the bathroom was flooded. The hot and cold water did not work as well; it was either too hot or too cold.

This motel provides free wifi internet service and free continental breakfast which we really appreciated for.

As all our hotels are pre-booked, we had to go back to this motel on our way back from Banff. This time, we were allocated on the second floor where the shower worked properly; I meant no flooding after shower. The bed was not the combination of two single beds - so I was happy with it.

We are not sure if we will be back to this hotel though, because of its location and some problems with the bathroom.

  • Stayed: June 2012, traveled as a couple
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1  Thank VanessaMunYee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded June 19, 2012

Thank you for your comments and review of our property. We are happy to hear that you found our facility clean and modern. It was also nice to hear that on your return trip you did not experience any problems with your room.

Just to clarifly regarding our location, while we are not located in the centre of downtown, we are only about 10 minutes away (by car) and well within the City of Calgary. Our location can be quite convenient for traveler's needs, depending on your reason for staying in our City.

In regards to your first stay and your comments pertaining to the draining in your shower, we recommend to all guests that the best way to resolve any concerns would be to contact the front desk immediately upon experiencing a problem and they would be happy to contact the appropriate person to address your concern. If for some reason the concern requires a little extra time to resolve, they would happily move you to another room to ensure the balance of your stay with us is comfortable. Also, should you require extra supplies in your room, our front desk staff is always happy to provide them to you on request.

We thank you for your review and wish you happy travels in the future.

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Reviewed June 15, 2012

Our two night stay at the Centro could not have been better. The room is up to date and very comfortable. We had a king bed on the second floor, it's nice to sleep on a modern bed and shower in a clean facility. They have a small fridge in the room which is real handy and the continental breakfast is pretty good. The northwest location and the price cannot be beat. We did enjoy our stay.

Room Tip: second floor is your best choice
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  • Stayed: June 2012, traveled as a couple
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2  Thank Mariagrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded June 18, 2012

Thank you very much for your review. The fact that guests take the time to write about their pleasant experiences is greatly appreciated by us. We are so happy that you enjoyed your stay and hope that we have an opportunity to welcome you back to our property again.

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Reviewed June 15, 2012

I would stay here again. The people made the difference. Especially the front desk staff. Friendly, professional and fun are just a few adjectives describing this wonderful place to stay. I loved the room decor. Don't let the austere exterior dissuade you. Stay here instead of a high rise or chain hotel. Convenient to the University and downtown.

  • Stayed: July 2011
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2  Thank TMM777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded June 18, 2012

We appreciate the time you took out of your busy schedule to write a review and thank you for your comments. It is always nice to hear such great feedback, especially when it comes to our staff members efforts. We hope that you will have an opportunity to stay with us again.

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Reviewed June 12, 2012

We stayed one night. Good linens, new decor, clean lot. Glad to see some of these old motels remodelled into a nice place to stay. Helpful staff.
Recommend top (2nd) floor because floors have been re-done in laminate wood and are quite squeaky.

Room Tip: Choose 2nd (top) floor because floors squeak.
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  • Stayed: May 2012, traveled as a couple
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2  Thank Yolanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded June 13, 2012

Thank you for your comments and review of our Motel. We are happy to hear that you enjoyed your stay with us. Concerning your comments on sound transfer between floors, we are delighted to let travelers know that we are testing a new floor product with installation beginning next week. This product will maintain the modern feel of our rooms with the added bonus of sound insulation. We understand that a quiet room is very important and in our desire to improve our property and the guest experience we are taking this matter very seriously.

We look forward to welcoming you back to our property on your next visit to Calgary.

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Reviewed June 4, 2012

We stayed 2 nights at the Centro. The room was exceptionally clean (and I used to run a hotel maintenance company, so I'm picky) and the recent (2010) updates have been well done. The staff was very accomodating.

There was an extra mattress in our room, set up as a bed, that we did not ask for and it took up all the space between the king bed and the "closet" that is the hooks on the wall that you see in their photo. That made it awkward to access anything hung up.

The shower had tons of water pressure, though modestly hot water. Dual flush toilets add to the eco-friendliness of the motel. Bedding was very comfortable, and despite being on a major road, noise was not an issue at all. We will use the Centro again if we need a room in NW Calgary!

  • Stayed: May 2012, traveled as a couple
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3  Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded June 5, 2012

Thank you for taking the time to review our Motel. We believe an exceptional guest experience starts with superior customer service and a clean room. Our Housekeeping team strives for excellence in their department and our Front Desk team works hard to welcome and assist all our guests and their needs.

With respect to the extra bed in your room, our standard King room does not have an extra bed, however, we have a couple of rooms with the extra bed to accommodate travelers that would normally receive a cot. We feel a bed is more desirable and comfortable than a cot and adds value for the guest. In consideration of your comments, we are looking to reconfigure the rooms to utilize the space more efficiently and appreciate your input in this regard.

Again, we would like to thank you for your review and look forward to welcoming you back to our property.

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Reviewed May 1, 2012

The room was gorgeous, the woman who checked me in was great and the rooms were very clean.

The only issue we had was that there was no hot water our entire stay. At first we brushed it off as that the motel was busy and a lot of people were showering at the same time. The second day it was ICE cold, when I mentioned this to the girl at check out all she said "the hotel was very busy"

Which is a completely unacceptable answer. In my hotel, if I were to say this to one of my guests I would not have any guests.

This is too bad as I really enjoyed all other aspects of this motel, however I do not think I could ever stay here again for fear of not being able to have a hot shower!

  • Stayed: April 2012, traveled with friends
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3  Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this reviewResponded May 3, 2012

Thank you very much for taking the time to review our Motel. I am pleased that you received such good service from the check-in agent and that you enjoyed our clean and stylish rooms.

I would, however, like to apologize about the water issue you experienced and the response you received from the check-out agent in that regard. I can confirm that our maintenance manager was contacted about your issue which is what should have been reported to you from our check-out agent. After inspection of our brand new water tanks and not finding an issue with them, The City of Calgary water service was contacted immediately. Upon inspection by their agent it was revealed that the issue had to do with one of their parts. It has since been replaced and there have been no further issues.

I would ask that you not be deterred by this issue as it has been rectified and that you give us the opportunity to show you the value and comfort that we can offer.

Thank you.

General Manger of Centro Motel

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Additional Information about Centro Motel

Address: 4540 16 Ave NW, Calgary, Alberta T3B 0M6, Canada
Location: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#2 Best Value Hotel in Calgary
Price Range: $50 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Centro Motel 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
Centro Motel is a trendy boutique property that provides you with the comfort of a 4 star hotel at half the price. Enjoy our smart decor and funky furnishings while lounging on our pillow-topped mattresses that are draped in our luxury linens. Wrap yourself in our plush bathrobes provided for your comfort in all of our rooms. Complimentary with all rooms every day of the year is - calling to anywhere in Canada and the U.S., WiFi, continental breakfast and parking! Centro Motel is located in Calgary’s NW quadrant in the trendy area of Montgomery. We are 3.5 km away from the Children’s Hospital, 3.1 km away from the Foothills Hospital (check with us for special Hospital rates), 4.3 km away from the University of Calgary, 4.7 km away from Canada Olympic Park, 4.1 km away from McMahon Stadium, 4.4 km away from Market Mall and 9 km from Downtown Calgary. ... more   less 
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Also Known As:
Centro Hotel Calgary

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