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“Excellent Facility and Customer Service”

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Acclaim Hotel Calgary Airport
Ranked #23 of 109 Hotels in Calgary
Certificate of Excellence
Flemington, New Jersey
1 review
“Excellent Facility and Customer Service”
Reviewed June 19, 2014

Reserved this hotel with Hotwire during my trip to Banff, Alberta. I was planning to stay here overnight before flying home. I screwed up my reservation my selecting the wrong date (exactly one week prior). When we arrived at the hotel, we realized our mistake. However, the counter person was extremely friendly and she assured me that she will be able to do something and called her manager Sylvester. Sylvester is a true customer guy and a pleasure to talk to. He represents the best in hospitality. He fully understood our dilemma and made things right by giving us a complementary room. The rooms are excellent. Clean, comfortable with great showers.

Two lessons from this trip. Use Acclaim hotel whenever you can and DON'T USE HOTWIRE. The rate from Hotwire did not provide much of savings over the prepaid rate from the hotel web site.

  • Stayed June 2014, traveled as a couple
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Helpful?
Thank Ashok234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvester F, Director Guest Experience at Acclaim Hotel Calgary Airport, responded to this review, June 25, 2014
Hello Ashok: Thank you for taking the time to post a review about your recent experience at Acclaim Hotel Calgary Airport. It was indeed a pleasure to have met you and your wife as well and to speak to you about your journey across the country and back to Calgary. We were happy to be of assistance and I am glad that you enjoyed your stay with us and we look forward to the next time that you are in Calgary.

Best regards from all of us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
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English first
Montreal, Canada
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 18, 2014

This was my second stay at the Acclaim. Service is friendly, the rooms are clean and well appointed. My favourite parts: complimentary water and coffee in the room, a quality hair dryer in the bathroom and a great shower. My only complaint is that there is no longer in-room dining / room service; given that this is an airport location and quality restaurants are a fair drive away, the comfort and convenience of room service from the on-site restaurant was a nice perk after a long day of travel/business.

  • Stayed June 2014, traveled on business
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Helpful?
Thank Nadia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvester F, Director Guest Experience at Acclaim Hotel Calgary Airport, responded to this review, June 25, 2014
Hello Nadia W. It was indeed our pleasure to have had you stay with us a second time and it is great to hear that we continue to provide friendly service and well appointed clean rooms. On behalf of our entire team including the award winning housekeeping team, please accept our thanks. It is true that our restaurant partner is no longer providing room delivery which is definitely a nice perk at the end of the day, but please note that we have updated our directory to provide alternative locations that will deliver to your room. We look forward to your next stay. Hopefully it will be soon.

Best regards from all of us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 17, 2014

We have stayed at the Acclaim Hotel many times on our way out of and to Calgary International Airport. The hotel is just a few minutes away from the airport and offers a free airport shuttle to and from the hotel. The rooms are well-appointed with "European" chic type styling, such as jet-spray showers (with a tv in the bathroom) and modern furnishings. The beds are comfortable with white bedding and there is little, if any, airport noise.

There are only 2 downsides to the hotel: There is no free breakfast, only a hotel onsite and there is only an outdoor pool. And the pool was still closed in mid-June!

But overall, a great stay. And management was good to us when we drove in at 1 am, looking for a room. They offered one of the best rates (AAA/CAA), when other hotels at the same time just put me on hold for what seemed like hours.

Would recommend to all!

  • Stayed June 2014, traveled with family
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Helpful?
Thank Fuzzy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level 6 Contributor
150 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed June 17, 2014

Stayed at this hotel for one night while transiting from Calgary airport to a cottage in the Rockies. It is a very nice, very clean hotel. The rooms are a bit small but well furnished and comfortable. To compensate for the small square footage, the rooms have high ceilings which is a nice feature. For those of you that care, there is even a small tv in the bathroom!
The attached restaurant is part of a chain that is fairly popular in Quebec. It serves nice and out of the ordinary breakfasts. It would be nice if hotel guests were entitled to a rebate as it's a bit pricey for breakfast.
All in all, a nice generic hotel that should please just about everyone.

  • Stayed May 2014, traveled with family
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Helpful?
Thank RLarok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rehovot, Israel
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 17, 2014

We chose to stay in this hotel based on the positive comments given on TripAdvisor and for being near the airport as we needed.
We were very impressed with the quick check-in by the very helpful receptionists. The complementary airport shuttle was efficient and extremely helpful. Our room, on the 2nd floor was excellent – the bed was very comfortable and the room itself was very clean.
We have never liked staying in large, impersonal hotels. However, this hotel went above and beyond all our expectations. All their staff was attentive, professional and friendly. We do not know what constitutes a 5 star hotel but the only thing missing from this one seems to have been a uniformed doorman!
We highy recommend staying at this hotel.

  • Stayed June 2014, traveled as a couple
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Helpful?
Thank rd431982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 1 Contributor
3 reviews
Reviewed June 16, 2014

We stayed here for our wedding night, since we had to be on a morning flight to Phoenix the next day. Since I had completely prepaid our stay in advance (wonderful option!), our late-night check-in was easy and we found the room very clean, well decorated and comfortable, if a tiny bit small. The shower was lovely and check-out expeditious the next morning. Loved having the shuttle option. Recommended!

  • Stayed May 2014, traveled as a couple
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Helpful?
Thank slowseptember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 15, 2014

Enjoy our stay at the Acclaim Hotel, perfect for that early flight in the morning. Great restaurant, nice modern rooms with great friendly service, shuttle to airport every 30 minutes. Can park & stay or park across the road at Park & jet etc.

Room Tip: Modern, clean rooms, stayed several times. No preference. Have not used pool or had room service...
See more room tips
  • Stayed January 2014, traveled with family
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Helpful?
Thank Allison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acclaim Hotel Calgary Airport

Property: Acclaim Hotel Calgary Airport
Address: 123 Freeport Blvd NE, Calgary, Alberta T3N 0A3, Canada
Location: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Calgary
#12 Family Hotel in Calgary
#13 Romantic Hotel in Calgary
#28 Business Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Acclaim Hotel Calgary Airport 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Acclaim Hotel offers modern sophisticated accommodations 2 kilometres from the Calgary International Airport. Acclaim's location provides easy access to Calgary's thoroughfares, allowing for a speedy route to all points in the city. The property offers 225 non-smoking rooms and suites with king and queen size beds. Pacini Pasta & Grill Ristorante is attached to the hotel and offers a restaurant and lounge. The CrossIron Mills mall located in Balzac is less than 10 minutes drive north from Acclaim Hotel. If traveling to or from Banff National Park, Canmore, or Jasper access is convenient via Hwy. 201 Stoney Trail ring road access 2 kms north of Acclaim Hotel. The Country Hills Plaza shopping centre is located 5 minutes drive west on Country Hills Boulevard. ... more   less 
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Also Known As:
Acclaim Hotel Calgary

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