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Holiday Inn Calgary - Macleod Trail South
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Reviews (365)
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All reviewsthe holiday innc trainfront deskclose to downtownchinook mallstampede parklrt stationindoor pooltwo night staybed was comfortablepillowsloungeconvention
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171 - 176 of 365 reviews
Reviewed July 18, 2014 via mobile

Despite being told this was a pet friendly hotel upon phone booking upon arrival we find out that the pet ( an old deaf 4 lb dog) could not be left unattended in the room except when we were out dining. That would mean we would have to leave our dog in a hot car during our trip to the zoo etc or we could stay in the dismal hotel room with the dog for the next 3 days? Their solution was we could put out the do not disturb sign and forgo housekeeping. Great, I get to pay extra for an old , tired looking room and get no cleaning, towels ? for three days ? I'll be looking for other accommodation.

Stayed: July 2014
Thank Dwells10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded July 21, 2014

Thank you for your comments. For the courtesy of our many guests we allow the option of pet friendly rooms, that being said we must ensure all policies are covered when permitting rooms with Pets. We unfortunately receive complaints from guests with regards to pets barking and we have on many occasions taken the pet for a walk and even hosted with us at the front desk until owners returned. This is a policy we seem very fair for the comfort of all of our guests.

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Reviewed July 18, 2014

This hotel is one stop down from the Calgary stampede, 5 mins away on the c train.
the hotel room was large and had very comfortable bed, bath/shower, coffee machine, ironing etc.
The restaurant provided good value tasty meal, we arrived at airport, travelled on public bus transport to centre of town taking about 40 mins, then c train to hotel, another 15- 20 mins, great value and easy to do, if in doubt ask a Canadian, in our 2 week stay we always found them so happy and helpful where ever we travelled

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded July 21, 2014

Thank you for the wonderful comments and 5 Star review.

We were very pleased to read you enjoyed your visit with us, and we look forward to your future visit with us.

Sincerely,

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Reviewed July 15, 2014

Was in Calgary for the Stampede and this motel is one of the closest to the Stampede Grounds with the Rapid Transit depot right in the motel parking lot.
Everything about the motel was great except for the price, but then again, it was Stampede Week.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Rod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded July 18, 2014

Thank you for the great review, we were glad to read that you enjoyed your stay and our great location to the Stampede Grounds and even downtown.

Hope you had a nice holiday, we look forward to seeing you again soon.

Sincerely

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Reviewed July 15, 2014

We stayed 2 nights recently at the end of the stampede, though we didn't go to the stampede. The food in the restaurant for dinner was excellent! My husband had the calamari and I had the chicken primavera - both were delicious and cooked correctly. We started with the homemade soups, again delicious. The breakfasts were okay. Our son ate breakfast and dinner for free and he liked the food. The pool had a lot of mould on the pool deck and the laundry had only 1 washer and 1 dryer. The washer was $2.00 which is standard however the dryer was $2.50. Also the multi-level arrangement was confusing at first. The staff were friendly and helpful. No fridge or microwave in the room. Only a double bed and a couch, instead of 2 beds. The bed was super hard, didn't sleep that well.

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Mommabeetle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded July 21, 2014

Thank you very much for your business and for sharing your comments.

We were pleased to read that you enjoyed your stay overall but we apologize for the concerns brought to our attention.
Our guest rooms are not equipped with fridges and or microwaves but we do have available upon request.
We were pleased to read of your positive experiences in our Restaurant and will certainly pass along those comments.
We will also make sure the pool is inspected. after we researched we located no mold but the deck will get a power wash as it gets dirty after heavy use.
Thank you very much and we hope to see you again real soon.
Sincerely,

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Reviewed July 13, 2014

Stayed here during the recent Calgary Stampede. Liked the location for its ease of getting rapid transit to the Stampede. The hotel feels old. The layout is tri-level without elevators. Very inconvenient for handling luggage. The rooms were clean and the parking was good. The desk staff was very helpful. The restaurant served good food but had one upset with a waiter who did not offer water and insisted that they don't do that without our asking. Then next time we ate there, with a different waiter, there was water immediately on the table.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank AZDavePhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded July 14, 2014

Thank you very much for your comments and for staying with us during the Calgary Stampede. We apologize for the layout of the Hotel, as mentioned we are built on a hill and although we do not have an elevator at the Lobby entrance we do have elevators in the center of the Hotel, we also have 4 entrances around the perimeter of the Hotel allowing for easier access, Our staff should have offered luggage assistance, if we failed to make such an offer then we apologize for this missed service opportunity.
Our procedure for the restaurant is to offer water when visiting your table, we will certainly follow up with all staff members and remind them as well of this important service expectation.

Thank you from us all and we hope you decide to visit us again in the near future.

Sincerely,

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