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“Terrible customer service”
Review of Explorer's Lounge

Explorer's Lounge
Ranked #26 of 35 Restaurants in Lake Louise
Cuisines: Canadian
Restaurant details
1 review
“Terrible customer service”
Reviewed August 28, 2013

This was our first negative visit with the Lake Louise Inn. We have been staying with this particular hotel for many years now but this will regrettably be our last time. The customer service we received down in the lounge was atrocious. The gentleman working behind the bar was terribly cranky and very snappy with my wife. 35 minutes after ordering our meals my wife asked for an estimate from the kitchen, we could see the restaurant was busy but two chicken caesar salads are usually a quick order and being in a rush we simply wanted an estimated time. The gentleman bartender was visibly annoyed and responded " when I bring it to you it's ready ". We were then ignored for another 10 minutes empty drinks in hand attempting to get his attention. At this point he was avoiding eye contact with us. We were made to feel very unwelcome and more of a burden then a guest in Explorers lounge.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MattLeblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

Visitor rating
    14
    29
    18
    7
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Canada
Level Contributor
73 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Great food in a comfortable, relaxing enviroment.”
Reviewed August 27, 2013 via mobile

We've visited here quiet a few times and always have great food. Good selection, prices are fair for the area and the food is always good and hot. Drinks are good, staff is friendly. No reason not to stop in while passing thru or after a hike or a day on the slopes. Lovely atmosphere with big inviting chairs and a nice layout including pool tables and darts. We always return.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MP-Higgins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pickering, Canada
Level Contributor
16 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Great food & beer”
Reviewed July 15, 2013

We stayed at the Lake Louise Inn and loved this restaurant. Great menu selection, tasty local beers & fun atmosphere.

Visited July 2013
Helpful?
1 Thank michelle_r64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
43 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Great Nachos!”
Reviewed July 12, 2013

We ended up here as everything else closes at 9pm! We had excellent service and the nachos were delicious & huge. The prices were average (which is cheap for the area since everywhere else was very overpriced).

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Becky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff, Canada
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“nice place, food OK”
Reviewed July 4, 2013

nice to see that an Inn goes out of there way for families. nice food, good environment, can take ur kids until 8:30 pm. very friendly staff

Visited July 2013
Helpful?
1 Thank Bob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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