This was our first negative visit with the Lake Louise Inn. We have been staying with this particular hotel for many years now but this will regrettably be our last time. The customer service we received down in the lounge was atrocious. The gentleman working behind the bar was terribly cranky and very snappy with my wife. 35 minutes after ordering our meals my wife asked for an estimate from the kitchen, we could see the restaurant was busy but two chicken caesar salads are usually a quick order and being in a rush we simply wanted an estimated time. The gentleman bartender was visibly annoyed and responded " when I bring it to you it's ready ". We were then ignored for another 10 minutes empty drinks in hand attempting to get his attention. At this point he was avoiding eye contact with us. We were made to feel very unwelcome and more of a burden then a guest in Explorers lounge.