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Reviewed July 10, 2016

Fairmont Lake Louise
Stayed at the Chateau Lake Louise for 5 nights recently. At check in there was a little confusion about our room and not much could be done about a swap hotel was very full, with a lot of tour groups we booked a Gold lake view room and got a room with 2 beds and no gold lounge access. The staff were friendly on arrival and the porters and valet do not accept tips. Although, the restaurant and bar staff do 15 – 20%

The hotel is nicely presented but is extremely busy, a lot of people pass through every day, so it is good to book for dinner in any of the restaurants well in advance. The rooms were small but kept tidy and clean.

The location is fantastic and such a beautiful place for walks, canoeing and just general relaxing at the lounge with a drink. Which we did on many occasions and were consistently served by some fantastic staff members. The downside is that there are hundreds of people that filter through this hotel every day some stay one night but most just for the day and it never ends so if you’re looking for a quiet retreat we would suggest Fairmont Banff is a better option for long stays.

But there isn't much that can go wrong with a stay at this hotel, perfect location, nice hotel and most of all, brilliant and friendly staff members!

Room Tip: Get a Gold room with lounge access, check the booking before you get there as they failed with ours
  • Stayed: June 2016, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank JONWILL101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Executive Team at Fairmont Chateau Lake Louise, responded to this reviewResponded July 28, 2016

Dear JONWILL101,

Thank you for posting review on your most recent stay with Fairmont Chateau Lake Louise. We are pleased to read we welcomed you for a five night stay in the stunning destination of Lake Louise this summer. It is great to know you took the time to explore via walking on the lakeshore trail and canoeing on the turquoise waters during your time with us!

Please accept our apologies that there seems to have been a mix up with your room type upon check in. We have relayed your comments to our Director of Front Desk for further follow up with his team.

Thank you once again for choosing Fairmont Chateau Lake Louise; we look forward to your return to the Rockies soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2016

We were here two nights, and the first morning set our alarm to catch the sunrise, as advised. It was glorious from our lakefront room - the sun turned the glaciers and mountains different colors as it glowed more and more from behind us - awesome! So glad we did that, because the next morning it was cloudy and drizzly. Had a good stay here

Room Tip: Get a lake view room - and see the sunrise on the glaciers!
  • Stayed: June 2016, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank dawnpatrol11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Executive Team at Fairmont Chateau Lake Louise, responded to this reviewResponded July 27, 2016

Dear Dawnpatrol11,

Thank you for taking the time to post a review on your most recent stay with Fairmont Chateau Lake Louise. We appreciate your feedback, and are pleased to know you had a superb experience watching the sun rise over the Victoria Glaciers and Lake Louise both mornings of your stay!

Thank you once again for choosing Fairmont Chateau Lake Louise; we look forward to welcoming you back in the future for another memorable stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2016 via mobile

Our room was very nice, although our view was trees only. Everyone was exceptionally helpful. Rooms sometimes are not ready but will give you a drink coupon while you wait. Would stay here again in a heartbeat

Stayed: July 2016, traveled as a couple
1  Thank One2travelUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Executive at Fairmont Chateau Lake Louise, responded to this reviewResponded July 27, 2016

Dear One2travelUsa,

Thank you for sharing a review on your most recent stay at Fairmont Chateau Lake Louise. We appreciate all our guest's feedback, and are thrilled to know you found the view Lake Louise has to offer as the most beautiful in North America!

Thank you for choosing to stay with Fairmont Chateau Lake Louise; we look forward to welcoming you back for another memorable stay soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2016 via mobile

We are a family of 5 and stayed in a 2-bedroom suite. It was much more spacious than I had anticipated. Because Lake Louise is the epicenter of much activity, it is crowded and parking is challenging. When you stay here, you can bypass all of that. You also get priority at the boat house and priority seating at the hotel restaurants.

It's pricey but most definitely worth it. Our suite came with daily breakfast- the buffet was incredible and would've cost us approximately $125/daily if it hadn't been covered.

ONLY ONE NEGATIVE: a couple of employees challenged my being a guest in a not-so-cool way (Boathouse attendant: "are you really a guest? Let me see your room key"... Bell hop: "the shuttle is ONLY for guests"). I felt a little singled out as, in both situations, they weren't treating others like that. I didn't think I was dressed poorly either (but that shouldn't matter). I realize that the hotel gets many tourists who aren't hotel guests, but employees could verify guest status in a much more tactful, less-insulting way. Especially when the rooms are so expensive.

Stayed: July 2016, traveled with family
1  Thank Jen_K_777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Executive Team at Fairmont Chateau Lake Louise, responded to this reviewResponded July 28, 2016

Dear Jen_K_777,

Thank you for taking the time to post a review on your most recent stay with Fairmont Chateau Lake Louise. We are thrilled to read your family had an excellent experience in your two bedroom suite and all the amenities it came with!

Please accept our sincerest apologies for some of our staff's approach towards you. We abosoloutly agree, there certainly is a better and far more polite manner in which they should have asked the question, if at all necessary. Rest assured, we will be following up with the department heads to re train staff needing assistance with this. Once again, we are truly sorry that this incident had any negative impact on your experience, and appreciate you brining it forward for us to action.

Thank you for choosing Fairmont Chateau Lake Louise; we hope to welcome your family back with us for another great stay soon!

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Reviewed July 9, 2016

What a great hotel & location. Absolutely beautiful. Views stunning, hotel stunning, surrounds stunning, hikes and activities (canoeing on lake etc) abundant. Restaurants and facilities wonderful. Very busy with tour bus visitors but hotel guests prioritised at all times. I received an automatic upgrade as a Fairmont Club member. Love to come back to this hotel again in the future.

Room Tip: New wing rooms had fabulous views
  • Stayed: July 2016, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank MRVAust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Executive Team at Fairmont Chateau Lake Louise, responded to this reviewResponded July 27, 2016

Dear MRVAust,

Thank you for taking the time to write a review on your stay with Fairmont Chateau Lake Louise. We appreciate your feedback, and are thrilled to read your entire experience with us was memorable! It was a pleasure to have you with us and we very much look forward to having you back for another fantastic stay in the Rockies!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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