We stayed at the Chateau a few nights ago for a wedding at the hotel. I was a little unsure of the quality of this hotel when, even though there were at least six people at the front desk, not one approached myself or the guest in front of me. Not a "hello", not a "someone will be right with you", nothing. This went on for about ten minutes, they were just doing whatever, while we waited. At $600 a night, this was unacceptable. I finally asked someone who walked by, and she said
the staff had just come from a meeting and were "firing up" their computers. Pardon me? Your staff is not trained to say hello, we'll be right with you? It was as if we didn't exit. I had recently returned from five weeks in Europe staying in 3, 4 and 5 star hotels, and at the very least, I was always greeted by front of the line staff. They compensated us by giving me 24 hours free WiFi. A small issue to fix, but treating guest well is number one.
The hotel itself is lovely, the beds were comfortable, the room was quite large (we had upgraded) and the water in the shower was hot. The upgrade was to a mountain view room and once we were there we wondered where the rooms were without a view. The hotel is in the middle of the mountains, most, if not all rooms must have a view. The main reason for staying here was to celebrate with friends who were married in front of the lake. It was incredible. No other words to describe having a wedding here. If you can afford it, do it. As guests, my husband and I were blown away. The setting, the staff, the attention to detail, all first class. We were treated to appetizers after the ceremony, what a view from that room! Then on to the Victoria Ballroom for the meal. Outstanding. This is a meal my husband and I are still talking about, five days later. The next morning we had breakfast in the Poppy Room, amazing view and great food. However I can't comment on the buffet, I never order it, at the price I'm paying I want the food prepared just before I eat it, not sitting on a buffet table for ten to fifteen minutes. My husband had a sandwich from the deli for lunch and thoroughly enjoyed it. Would I stay here again? Probably not, but I was happy to have experienced it this time and I would recommend it for the experience and the proximity to hiking and skiing if this is in your snack bracket.
- Official Description (provided by the hotel):
- Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise. ... more less
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- Also Known As:
- Fairmont Chateau Lake Louise Hotel Lake Louise
- Chateau Lake Louise
- Fairmont Lake Louise
- Lake Louise Fairmont
- Fairmont Hotel Lake Louise