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Fairmont Chateau Lake Louise
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6,365 - 6,370 of 7,143 reviews
Reviewed July 14, 2008

June 2008 - spent night in Chateau Lake Louise

Room - Standard - small and over parking entrance. Bathroom miniscule, furniture, fittings, linens etc., not significantly better than standard 3 star chain hotels along Highway 1 in Alberta and BC.

Service - fine, except that solutions to problems with room television differed according to the the person talked to -- ie,
concierge "hold the clicker longer, the new machines take a while to register"
bellman "try plugging it into a different socket"
front desk "turn it on manually by clicking button on side of machine"
doorman - "the television and the black box which controls the choice of channels, programs etc., are on a different circuit. the hotel is running on generators and now power is going to the black box, give up trying." - The doorman knew what was going on and should be promoted.

Cost of stay - over $400 cdn for 1 night. Power failure at hotel put the property on generators (good, because the rest of LLoise was out all night and into the morning), bad because the generators were outside our room windows, which because of the heat, we needed to open - consequently to noisy too sleep.

No apology or compensation was offered by the hotel for the very poor nights stay, We have stayed in other hotels around the world where acts of God or human negligance have fouled up the elecrical system, shut down the transit, shut down the kitchens etc., in every other case, the management either comped the night, provided free drinks in the bar, comped breakfast or lunch or discounted the room rate.

Only one restaurant working in hotel - and it was over worked (cook staff sweated) - ok, not hotels fault. Quality food in restaurant - barely edible and very pricey. Cheapest bottle on restaurant wine list - $41 cdn - available in local liquor stores for $ 14 and at Earl's restaurants in various cities for $21. The wine list was unexceptional and ridiculously over priced.

Strongly recommend not staying at chateau lake louise or other older chateau hotels because generally the cost of the rooms, food and services far exceeds the quality provided. We know of this with past experiences with Chateau Hotels in Quebec (Manoir Richelieu, Chat Montebello); Chat Laurier (Ont) and the Empress and Hotel Vancouver in BC. We should have remembered past experience before making a last minute decision to stay at the Chateau Lake Louise.

The sights at Lake Louse can be enjoyed, no charge, by driving up, parking in the adjacent lots, and walking the lake shore.

Most lodges/hotels in Lake Louise Village and along the Lake Louise Parkway offer a far better value for the dollar, and there are several excellent restaurants at LL Village that provide much better food than the Chateau's over priced eateries.

Within the past 3 yrs - we have stayed in a Radisson (Sydney Aus), and Intercontinental (Lon, Eng) that would be of a similar class to the Chateau LLouise, but which put it to shame.

  • Stayed: June 2008, traveled as a couple
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7  Thank RORSCAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2008

This is the most beautiful spot for a hotel. Stayed in a lake view room, dead center, top floor. The room was small but it was very comfortable and it was great waking up to that view. If you like hiking, the Chateau has several trail heads right at its base. We did two long trails (5 hours or so) and one shorter one. You can also stay elsewhere and park in the public parking at the hotel to hit the trails. If you are in to the natural history or geology of the area, be sure to check in with the hotel's trail guides just for a chat. They can help you plan your own hikes in the area. The staff was very friendly and helpful at the hotel. We ate in all of the restaurants except the Fairview Room but enjoyed the German-themed one the most. Portions at the brasserie were quite large. While the prices are expected 'hotel' prices at the restaurants, they all delivered an excellent experience and we didn't feel pained upon getting the check. If your budget allows, go for a lake view room. With ongoing construction on the other side, you might get less then what you bargained for. If you book with the hotel, they will adjust your rate if better rates become available after you book. They did that for me and the rate ending up falling about $200/night with summer specials.

  • Stayed: June 2008, traveled as a couple
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2  Thank HikinChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2008

We stayed here for 2 nights during a Rocky Mountaineer Vacation. What can I say but location, location, location! The hotel is set at the edge of spectacular Lake Louise. Despite having no air-conditioning in our room (#284), this was my favorite room during our trip. It was a corner room with two windows, one with a view of the mountains and a sliver of lake; elegantly decorated with the most comfortable pillow-topped mattress I have ever slept on. The ceiling fan and requested table fan helped but we had to close the drapes during the heat of the afternoon and the room really didn't cool off until early morning, but what a treat to lay in bed like a princess and view the scenery through the window! The hotel itself presents a stunning picture by the lake, but upon closer inspection, the inside decorations and outside of the building appeared to be a facade, kind of like Disneyland. Service was good, but prices astronomical! Canoe rental was $50 for 1 hour. And food--we spent $220+ each night for dinner with wine (one night at the Walliser Stube--Damien was a knowledgeable waiter--and one at Tom Wilson's Steakhouse). Thank goodness the food and wine were delicious. The cheapest eatery was the deli--if you want pre-made sandwiches and stuff. We enjoyed our stay, but be prepared to pay for such gorgeous scenery! In addition, the grounds can be crowded just by day tourists.

  • Stayed: July 2008
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2  Thank Teramo48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2008

Stayed here as part of our APT tour of Canada and Alaska. Was absolutely blown away with the view from our window, it was the classic view that is always shown in all the brochures, just so breathtakingly beautiful. Our room was fantastic as one would expect from a first class hotel, plenty of room and had all the appointments. It was nice and quiet at night when you wanted to sleep, but I just kept looking at that view. If you get the chance to stay here please pay the extra for the lakeview rooms, it is so so worth it. We ate dinner and breakfast in the Victoria room and the food was excellent. At dinner we chose from the ala carte menu and at breakfast we had the buffet which had everything imaginable. I can not comment on price as it was included in our tour price.

  • Stayed: June 2008
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1  Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2008

We decided to stay at the fairmont as a last minute treat during our a\stay in Canada and a treat it was. We only booked 24hrs earlier and got a really good rate by contacting the hotel direct saving hundreds of dollors on the web rate.

When we arrived we were up graded to a 1 bed suite when we only booked the bottom of the range room, it was our wedding anniversary !!

Later on we found a bottle of bubbly in our room with a note from the hotel congratulatings and during our meal in the Tom Wilson steak house we were given more free drinks.

We have stayed in many hotels across the globe and this was one of the better, we really enjoyed our stay and where made to feel really special

  • Stayed: July 2008, traveled as a couple
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1  Thank MrsSpinly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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