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“How to turn three stars into five (re-written)”

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Fairmont Chateau Lake Louise
Ranked #2 of 5 Hotels in Lake Louise
Certificate of Excellence
GreenLeadersSilver level
Edinburgh, United Kingdom
Level 6 Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“How to turn three stars into five (re-written)”
Reviewed July 27, 2013

First, I posted on this hotel two days ago and made couple of mistakes that might mislead Tripadvisor users. I have asked Tripadvisor to delete the original and allow me to re-post. The text will be the virtually the same and I'll point out the errors in brackets.

We visited Chateau Lake Louise in 2007, and my wife liked it so much she wanted to go back. This time we were initially less than impressed. Initially, we were offered a room (169) across from the first floor service area, with a lake view, but with a tree smack in the middle of it. Add to this, we were on the first floor, it was pretty noisy, the room had not been properly cleaned, and paper was peeling off the wall.

My wife was less than impressed as she had booked the hotel a year ago, and knew the hotel was not fully occupied when we got there. We don't make a habit of complaining, but this time she did, and all I can say is full marks to the check-in receptionist (not concierge as in the original) who helped her and reallocated us to better room, 385, (not 346 as in the original post). For me this is a mark of first class service: listen to your guests and help them if you can.

We can't praise too highly and thank enough the person who helped us. He made the stay for us, which could quite easily have been broken if we had had to stay in room 169.

Room Tip: We found Room 385 with two windows and facing the lake a good option.
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  • Stayed July 2013, traveled as a couple
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Helpful?
1 Thank Will1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, July 30, 2013
While we clearly need to look into Room 169 (unrenovated but scheduled to be shortly) and correct the glaring issues with it, I am thrilled our Guest Services Agent was so on the ball and was able to turn a potentially poor experience into an exceptional one. Thank you very much.
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Luzon, Philippines
Level 6 Contributor
197 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 27, 2013

Looking at the window from this hotel, The Fairmont Lake Louise is one of the most astonishing sights to behold, the so beautiful Lakke Louise.Experiencing the granduer of this hotel amidst this so awesome view makes one wonder how perfect man made a structure to have lake Louise be one of the most spectacular site you will ever see.I went around inside the hotel to find out what the amenities areand to welcome you in its foyer is a beautiful lady playing the harp. The fixtures of this hotel was difinetly done with refined taste.Excellence is a standard set for this hotel. Just an honor to be here and feel how it is to see the so majestic view of Lake Louise from the window of the Fairmont Chateau Louise.

  • Stayed June 2013, traveled with family
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Helpful?
1 Thank Irmaontravel61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 25, 2013

There is no other view that can match the one from our window at the Fairmont Lake Louise. Exquisite in every way. The water is bluer, clearer and more reflective that I had every seen anywhere. The mountains frame this water beautifully and the snow on the top of them against the blue sky was wonderful. Photo's are good, but to see this yourself proves that the lens can not capture it completely. Our room was very tastefully decorated and appointed. Beds very comfortable. Staff attentive. This was a very long held dream come true for me in particular but my husband was just as impressed by the natural beauty and superb design and comfort of this hotel.

Room Tip: You absolutely must have a Lake View Room.
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  • Stayed June 2013, traveled as a couple
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Helpful?
1 Thank TwoTravellers001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, July 30, 2013
I'm so pleased you enjoyed your stay, especially the service. You're absolutely right that a camera just cannot capture the views of Lake Louise and the mountains rising all around. I hope we can welcome you again!
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Level 6 Contributor
288 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed July 25, 2013 via mobile

You can't beat the views from the Chateau so splurge for a lake view room. The convenience if being on the lake adjacent to hiking and canoeing was nice. I was surprised by the number of tour groups staying at the hotel. As a result the lobby can be quite crowded as well as the area near the lake. In general the staff was very professional although overwhelmed when the tour buses arrived.

  • Stayed July 2013
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Helpful?
1 Thank Al O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 24, 2013

This is a superb hotel set in a truly scenic part of the Canadian Rockies only two hours from Calgary. The grounds are beautifully kept and the rooms overlooking the lake provide a vista that is fantastic to wake up to. The air is fresh and there is a nice trail which runs beside the lake and will take you to a waterfall at the far end. The trail makes a nice and not too strenuous bit of exercise before dinner; about 2.3 km.

We found the staff to be very friendly, courteous and efficient, often addressing us by name when we dined in the Fairview Dining Room. The Poppy Brasserie is a fine place for breakfast and also features great views onto the lake.

We are particular about our accommodations, and we found our room to be very clean and the bed had excellent pillows and was very comfortable.

This is a full service hotel with nice shops offering both expensive and more moderate local artisan fare in both galleries and gift shops.

For a special occasion, you will not be disappointed. We went for our 35th anniversary and it was an exceptional and wonderful experience not to be forgotten.

Room Tip: If you can, take a room with a view of the lake.
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  • Stayed May 2013, traveled as a couple
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Helpful?
1 Thank EDWR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, July 30, 2013
I'm thrilled to hear you enjoyed your stay so much, especially for such a special occasion. I will absolutely be sharing your comments with my team to make sure they are aware of what a spectacular experience they provided. I hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 24, 2013

After a rail trip through the Rockies from Vancouver to Jasper, we organised a few days by coach through to Calgary.

Part of the package was two nights at the Fairmont, Lake Louise in a lakeview room. The best package we ever signed up for. Our lakeview room was right in the middle of the wing facing the lake and glacier, with the postcard view. Whilst Fairmont rooms are not massive, they are well appointed and comfortable - certainly 4 star.

Within the hotel are a number of top class restaurants, bars and cafes. Service is excellent and not excessively pricey. Also given that so many students from around the world spend their summer vacations working there, you will always find someone interesting to chat to; even someone from home.

The Fairmont has beautiful terraced gardens right down to the lake and plenty of walking tracks.

But all in all, the best way to get value for money at the Chateau Lake Louise is to have it as part of a package.

The attached photo is not commercial - it's mine taken from my room first thing in the morning. What a way to wake up.

Room Tip: Book a lakeview room a few floors up - fantastic views.
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  • Stayed June 2013, traveled as a couple
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Helpful?
1 Thank Ausman46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 6 Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed July 24, 2013

We only stayed one night on our way to Kelowna so we didn't get to enjoy the area but we have been many times although our grand kids have not and they enjoyed the lake, views and grounds. We initially booked just a regular room and we were given a room with a sitting area so that was nice as I couldn't imagine how tight for space the regular room would have been.

The room itself was ok, clean, coffee maker, soaps, hair products, the usual basics. View of the parking lot with mountains in the distance. This room was just over 350.00 a night so a lake view room would be insanely expensive just for the view. I would have to say that the bed was one of the most comfortable I have slept in and loved the pillows and duvet. The bathroom was just to small but did the job. Dinner at the Poppy Brasserie was expensive for the quality of food received but the dessert was a hit with the kids and the service was good. Customer services booked our dinner reservation and they were really friendly and helpful. Check out was efficient and parking pick up was speedy. Everyone should experience this area as it is truly beautiful and if you have money to burn then this is the place to stay.

Room Tip: This hotel is all about the view so in my opinion it's no use staying here if you don't get...
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  • Stayed July 2013, traveled with family
    • Value
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    • Service
Helpful?
2 Thank 4_the_record
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, July 30, 2013
Thank you for your review. I'm sorry that we did not exceed your expectations. It certainly sounds like everything was good, but not great. I will review your comments with my team to make sure we are providing the best service we can.
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Additional Information about Fairmont Chateau Lake Louise

Property: Fairmont Chateau Lake Louise
Address: 111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Lake Louise
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fairmont Chateau Lake Louise 4*
Number of rooms: 550
Official Description (provided by the hotel):
Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise. ... more   less 
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Also Known As:
Fairmont Chateau Lake Louise Hotel Lake Louise
Chateau Lake Louise
Fairmont Lake Louise
Lake Louise Fairmont
Fairmont Hotel Lake Louise

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