Impressive and a real treat. Wonderful staff who just click together and give an infectious happy atmosphere. The attention to detail makes such a positive difference. Spectacular rooms. Wonderful views. Forget the cost and use the Fine Dining restaurant, as it is special and just completes the stay. Hotel closes for Winter due to avalanche risk. The Lake is popular with day tourists and there may be road blocks, but your hotel pass gives you priority entry and car parking. Unquestionably would stay again as this is a delightful experience.

We spent 2 nights here. We were in the main building rather than one of the lodges. The room was beautiful with a great view of Lake Moraine. It had a gas powered 'wood' burner rather than a real wood burner that the lodges have. This was not a problem, very cosy. Advice on treks was very helpful (we didn't need to use the anti bear pepper spray that they provide, nobody ever has had to use it apparently). Breakfast was very good too. Other reviewers have complained about the number of tourists there. Yes, there are a lot but this does not spoil your enjoyment. Walk 100 meters and you will see very few people. Sadly, we didn't have time to take advantage of the free canoeing, the lectures or the group walks. Our only issues were with the restaurant. The chairs are very uncomfortable and the prices are astronomic. Just because you have a monopoly does not mean that you can charge crazy prices. We only ate there on the first night. The next night we had a Chinese takeaway from Lake Louise which is 10 miles away(it was awful and also really expensive!!!!).

First impressions of this place weren't great when we sat in traffic along Moraine lake road just to get to the car park. Luckily the hotel has its own car park which is a bit tight on turning space, just took ages to get to and meant my girlfriend walked ahead of me just to make sure they did actually have hotel parking as the public one was full (no reception on phone to be able to call and check). Reception were very helpful and the staff friendly. Room was great with a fireplace and lovely views over the lake. Breakfast was a good selection. Dinner was very good too and the staff did their best. Odd seating arrangements for it. We'd booked weeks in advance for a 730pm table, yet by 730 all the window seats were taken and we were left at the back of the restaurant by the kitchen doors. We did ask to be moved when a couple left. Just seems that booking early gave no guarantee of a window seat and that was just luck of the draw on the day or if you ate very early. I think that policy needs revisiting. I think this hotel relies on the views to justify the price of the rooms.