Recently, I traveled with my husband, his parents and my sister-in-law to Canada for 10 days. We stayed at the Moraine Lake Lodge at the end of our trip for 3 nights. This hotel was to be our "splurge" place as it was quite pricey. I have no problem paying a lot of money for a hotel, but I just expect high quality service for the price. We had two separate rooms booked. Check-in was fine and the rooms were quite lovely with beautiful views of the Lake, which is quite spectacular. We understood that crowds came early in the morning and did not leave until early in the evening (or later) and were expecting that. So, that did not bother us. My husband and I had a room outside of the main lodge. The first night we were there, we heard an incessant banging (soft, but there) every 30 minutes or so. It sounded like metal on a pipe. I thus did not sleep very well. When we spoke to my in-laws, they had an issue with their bathroom door closing (it wouldn't). This may sound minor, but when there are three of you sharing a room, it can become an issue. When they spoke with the front desk, the lady told them that they were aware of the problem and would send somebody to take another look. Somebody did come and look at their door, but basically told them there was nothing they could do. Now, back to the pipe. I hate to complain at hotels and bore it one more night, hoping it would go away. Finally, afte the second night, my husband could not take me not getting enough sleep (I also was - and am - pregnant) and spoke with the front desk. The front desk lady told my husband that there was nothing she could do, and that she would have to wait until her manager got there. I know this sounds little, but I just feel that at a nice expensive hotel, the staff should be better trained to speak with the guests. Eventually, we got a different room for the night with apologizes from a manager, but when my husband went to get the new room keys, the woman looked at him like he was stupid until the manager came out and cleared it up.
My other complaint is that although I think it is very nice that they have no telephones and televisions in the room (my husband did not love the no tvs thing) and that none of your cell phones will work there (trust me, they won't), if the hotel is going to completely cut you off from the outside world, they should ensure that they give you any phone messages you receive. We had some other family staying at the Chateau Lodge at Lake Louise at the same time we were there. We wanted to try to meet up with them for dinner and had left a message for them (when we were outside of the hotel and had cell service), telling them if they wanted to get together one night to just please call the hotel and tell them the time and place of the restaurant so we could meet them. That day, we hadn't heard from them (so we thought), and figured they did not want to get together. At some point, my mother-in-law went and used the hotel phone to try one more time to call our other relatives. Upon speaking with them, they said that they had left a message several hours ago with the front desk saying the name of the restaurant and 630 as the time. By this point it was after 4 and several of us were out hiking around the Lake. My mother-in-law went to the desk and asked them if they had any messages for her. They said no. She said you don't have anything about going to the Railway Station for dinner tonight for me. The front desk person looked again and said, oh yes, "our last name" at 630 at the railway to meet (our relatives name) is right here. My mother-in-law asked them if they thought it would be helpful if we had the message. Needless to say for such a high priced beautiful spot, I was not impressed with the service at all. Especially when there are other high priced nice hotels right around there that I will most certainly try next time (like the Post and the Chateau Lake Louise). The staff all seemed to be college kids on their summer breaks who had not been properly trained. I just expected better.
- Official Description (provided by the hotel):
- Moraine Lake is the iconic lake pictured on the old Canadian twenty dollar bill. Many visit Moraine Lake, the lucky ones stay at the only accommodation on the lake, Moraine Lake Lodge. Located in Banff National Park, 15 minutes away from Lake Louise, Moraine Lake is known as the Jewel of the Rockies. Steps from their rooms, guests staying at the lodge are treated to the stunning beauty and pristine splendor of the iridescent turquoise-coloured lake and the Valley of the Ten Peaks. Each guest receives a complimentary package that includes guided hiking, naturalist presentations and canoeing on Moraine Lake. Moraine Lake Lodge is also renowned for its cuisine, with signature dishes featuring regional and seasonal ingredients. ... more less
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- Also Known As:
- Moraine Lake Hotel Lake Louise