We recently stayed at Deer Lodge and were not impressed with our stay. The "free" Internet that is advertised on the web site does not work so checking the snow report (the reason we stayed was we were snowboarding at Lake Louise) was not an option. We began our stay with being booked into the wrong room and having to come back to reception to get the correct room. When we got to our room we needed to charge our computer as we wanted to relax after a long day to watch a movie we brought with us (as there are no in room tv's), only to find that there was no proper power outlet in the entire room! We had to plug our computer charger into the bathroom as this was the only outlet with the 3rd round plugin needed.....the charger did not reach and the computer had to stay in the bathroom to charge. We also found out that the bathroom did not have a fan....with it being an extremely small 1 bedroom with no fan it was not pleasant when using the bathroom. The "climate controlled rooms"as advertised were overheated and required us to open the window in our room when it was -5 out in order to be comfortable...we could not even sleep with any sheets on it was so hot in the room.
Keep in mind we experienced this when exhausted and all we wanted was to sleep so we arrived and did not say anything until the morning as we just wanted to get some sleep before the next day and figured if all rooms were the same there would be no moving us anyways. The WORST part of our stay was when we mentioned politely the next morning how we were not happy with the stay and the female agent at the desk didn't even consider apologizing! We weren't even looking for a discount at the time, just a simple apology, but after her poor customer service we wanted more than an apology. When we advised the internet didn't work she immediately stated "my internet works fine". We explained that her internet may be working fine, but ours did not to which she replied "well did you say anything about it last night?" When we explained we had not she treated us like it was our fault for not bringing it to the attention of the staff at night, when all we wanted to do was watch a movie and fall asleep. We also mentioned that we had chatted with some people about their rate and had been told that as we had the Lake Louise ski cards we should have gotten a discount. She advised us that because we had not mentioned this at check in we were not eligible for this. We explained that most hotels will ask if customers have these cards like AMA, etc and she immediately said in a rude tone "there's nothing I can do, you have to let us know".
In all honestly you are better off staying at the Lake Louise Hostel. The staff at the Hostel are much nicer, they are also more accommodating (they gave us a discount in the morning after we had forgot to mention the Hostelling International card we had), the rooms are nicer and have proper power and the bathrooms have proper fans and is cheaper!
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- Also Known As:
- Deer Hotel Lake Louise
- Deer Lodge Lake Louise
- Lake Louise Deer Lodge