I have never written a review before especially a bad one but I feel very strongly about this matter and I am quite sad...I recently spent a night (December 30, 2013) at the Deer Lodge with my husband and 17 month old son. I forgot my son's Christening blanket - I was hand crochet by my mother. I called from the car on my way home to Calgary to tell some that I forgot it on the bed - explain the sentimental attachment but was told they were very busy and someone would get back to me. I then called again and once again...on the third try I asked for the General Manager who returned my call three days later and said he would speak with housekeeping ...that was January 11, 2013 - I still haven't heard back. I have called since then too!
I still cannot believe no one has responded...I am going to visit my parents next week (back in the states) and sadly I will not be able to use the blanket my mother worked so hard on. I know it is my fault for forgetting it but I cannot believe this was not resolved easily. I have forgotten things in the past and the hotel has always responded and has even sent the item to me at no cost.
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- Also Known As:
- Deer Hotel Lake Louise
- Deer Lodge Lake Louise
- Lake Louise Deer Lodge